Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Only phone calls we got were when it was ready. Had my truck from Thanksgiving to January. My husband called multiple times, was given a quote of $2000 with no written quote. When I got a phone call in January I was asked if I was sitting down, and given a total of $6668. When I asked where the other $5000 came from I was told to have your husband *****************. When I told her it was my ************ wanted to know where the other $5000 came from, she giggled and said just have your husband *****************. When my husband called the mechanic said well didn't make any since not to fix it since it was broken down. My husband then told him it was his truck and his decision. The mechanic told him well it wouldn't drive anyway. (they have wrecker service in their name). They just replaced parts until the thought they fixed it. It needed a new motor. The owner took $668 off. A verbal quote of $2000 ended up costing $6000. We spent $6000 for parts when we needed a new motor.
Business Response
Date: 03/05/2024
Please see attached. All information is there.
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