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Business Profile

Mechanical Contractors

UBA Heating & Cooling, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for UBA Heating & Cooling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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UBA Heating & Cooling, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Requested service through my home warranty on 5/4. UBA was dispatched on 5/9. After inspecting the unit inside and out the repairman told me my entire system need to be replaced. When I declined that he said he could put in a quote for repairs with the home warranty. From his vehicle, he sent me four options to replace my entire system. I have heard nothing from them since. Per my contract, I have made 5 calls in the last 10 days to the home warranty company only to find that no quote for repairs has been sent. It is now 11 days from their visit with ZERO communication.

      Business Response

      Date: 05/21/2024

      Dear Mr. *******,

      Thank you for taking the time to share your concerns with us. We are truly sorry to hear about your experience and the inconvenience it has caused. At UBA Heating & Cooling, we strive to ensure every customer’s satisfaction, and we regret that we did not meet this standard with your service.

      We appreciate you bringing this matter to our attention. We apologize for the delay in receiving the needed parts to repair your system. After looking into your situation we have a confirmed return appointment to make the needed repairs to your system.  Please contact us at ************ so we can assist you personally if you have any additional concerns.

      Once again, we apologize for any inconvenience you have experienced. We hope to find a satisfactory resolution for you and to serve you better in the future.

      Sincerely,

      UBA Heating & Cooling

      ************

      Customer Answer

      Date: 05/22/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 21738255, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the date of June 16, 2022 a ticket was initiated through by home warranty provider. UBA was quickly on site and very efficiently isolated the issue. Since the date of ticket I have made 5 separate phone calls to UBA requesting a status update since I am without AC in south Louisiana for almost 60 days now. On all of these calls I spoke with a dispatcher who said I would receive a call and update, which never result in a call, txt or email update of any kind. Can someone please provide me with an acceptable update as to when my Air Conditioner will be repaired.

      Business Response

      Date: 08/29/2022

      This customer requested services for their HVAC system through their home warranty company *** ******** **** ********** on June 16th. UBA Mechnical provided service on June 20th and submitted the authorization to their home warranty company. The customer needed their compressor replaced. Large equipment orders like this are submitted to the home warranty company for approval and they also provide the equipment needed to replace. We received an email with approval on July 12. Unfortunately the equipment needed for this customer took a while to be delivered. A lot of items are on backorder and that is out of our control. We received an email on August 24th stating that the equipment has arrived at the local supply house for pick up. Dispatchers have reached out to the customer to schedule a return an appointment. As on August 26th we have not reached the customer to confirm appointment. A voicemail was left requesting a call back.

    UBA Heating & Cooling, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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