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Business Profile

Drug Testing

Heinen Medical Review

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/17/2023 at 9:12 AM I have Been driving Truck's for over 30 to 40 YEAR'S .I have LIVE IN many STATE'S O T R into CANADA, Never have I failed a Drug Test. 2 day a women from HEINEN call me . said is this Mr Henry is this Alan Yes Driver lic she said my Driver lic number and My S.S. I said Yes she said I test positive for MARIJUANA , I SAID, I BEEN DRIVING OVER 30 YEAR'S . THE COMPANY * * * SENT ME TO ANOTHER PLACE ,because to many thing didn't sound right to them EITHER. THEY SAID A [ BRIAN ****** ] TALK TO ME , I SAID NO A WOMEN TALK TO ME. IN THE LAST 20 days,I have had a KNEE REPLACEMENT 01/11/23. SEEING A PROSTATE DOCTOR FOR THE LAST 10 YEARS. they change from [ Random ] to[other] to [pre employment ]

    Business Response

    Date: 09/05/2023

    After reviewing the result yet again, the result still stands.
    Results
    are sent from a laboratory in Richmond, VA to us at Heinen in
    Louisiana. The lab is a 3rd party unaffiliated from the *******.
    The result is correct.

    The complaint also mentions the test type, being Random, Pre-Employement, etc. This has no effect on the result either.

    Customer Answer

    Date: 09/11/2023

     

    Complaint: 20538988



    I am rejecting this response because:



    Sincerely,



    Alan *******,  I'm filing a [ Petition  ] this weekend I'm not a computers person or a drug [ EXPERT ] BUT I DO KNOW [ I HAVE NEVER USE ANY ILLEGAL DRUG IN MY LIFE ] PLUS ALL MY HISTORY . TRYING TO TALK TO [ DR BRIAN  *******, WITCH I NEVER TALK TO AT ALL JUST WOMEN ALL THE TIME I CALED SO GUESS WE WILL BE GOING TO COURT SEE YOU [ THERE !!!!!! ]  ALL THE STATE'S I LIVE IN PLUS JUST IA A LONE HOW MANY DRUG'S TEST I HAVE TAKING WITH MY KNEE REPLACEMENT'S PLUS, ALL MY PROSTATE UROLIFT'S AND OTHER [ SURGERY'S ] JUST IN THE LAST 12 AND A 1/2 YEAR'S IN THIS STATE. ALL THE [ MEDICATION ]  THE DOCTOR HAVE [ PRESCRIBE ] FOR ME AND THEY KNOW I DRIVE [ SEMI-TRUCK ] !!!!!!

Heinen Medical Review is NOT a BBB Accredited Business.

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