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Business Profile

Household Garbage Disposal

Waste Connections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Household Garbage Disposal.

Complaints

This profile includes complaints for Waste Connections's headquarters and its corporate-owned locations. To view all corporate locations, see

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Waste Connections has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay almost $40 a month for just the trash services portion of my bill, and I can't get them to replace my trash can. The wheels feel off during Hurricane *** and I had requested a new can/recycling bin back in 2021 but gave up after the first phone call. I called again on July 10th of this year to request a new can and bin again. I have made a total of 6 calls about this trash can. I was recovering from surgery and unable to move the can which is what prompted my original request. At this point its a matter of principle because we pay too much money for services to be ignored when we have a request like a working trash can

      Customer Answer

      Date: 10/23/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Waste Connections regarding complaint ID ********. I have not received my new trash can either

      Regards,

      *********************

    • Initial Complaint

      Date:08/18/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold a house at ******************************* in *********** ********* on April 17, 2022. I spoke to this company and cancelled service with Waste Connections at that time. The only issue is that the billing department has not seemed to be aligned with customer service. Not only have continued to bill me after my receiving emails from their representatives, but they have called me and threaten me due to late payment. I am paid in full through the date of ownership, but have now called them them four times to zero out the account. I am incredibly frustrated. This is the worst customer service I have ever received.

      Customer Answer

      Date: 09/07/2022

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Waste Connections regarding complaint ID ********.  I have only received another email invoice with the amount in dispute which they believe I owe.  I have attached their 9/3/22 email as a PDF.  


      Regards,

      ***********************


    Waste Connections is NOT a BBB Accredited Business.

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