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Business Profile

Major Appliance Dealers

A-1 Appliance and Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for A-1 Appliance and Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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A-1 Appliance and Electronics has 6 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Provide details of why you are not satisfied with this resolution.]


      I am rejecting A-1's response because as of this note, no one has contacted me from Epic Centricity as promised in the BBB A-1 response to my original BBB complaint 5/30/2025.  It has been 5 days since that response in which they said they will escalate the claim and a call back has been requested to reach out to the customer.  A-1 sold me the warranty that *************** has failed to meet.  A-1 is the agent for Centricity.  CENTRICITY HAS CONTINUED TO MAKE EXCUSES AND STALL MAKING ANY DECISIONS.  My microwave has been broken for 46 days to date.


      Regards,

      **** ******

       


      MMEDIATELY?THE 2 UNIT HAS BEEN OUT OF COMMISSION FOR 40 DAYS.

      Business Response

      Date: 05/30/2025

      Dear Customer Service,

      This is a warranty case and is active under the customers claim. The only resolution from A-1 Appliances part was to escalate the service for **** ******. 

      I have have submitted the customers complaint to the responsible warranty program to escalate this issue and we are sorry the customer is experiencing these issues with her second wall oven combo.

      Please see the quick response to me from EPIC Centricity. 

      Good afternoon ****,Thank you for bringing this to my attention and very sorry to hear the customer filed a ******************** complaint. This has been escalated to our customer service management team to assist with rectifying the customer's claim moving forward. Based on the notes, we were pending an additional diagnosis from the servicer to be approved. Our operations team will be monitoring this claim and a callback has been requested to reach out to the customer.

      Thank You,

      **************

      Business Response

      Date: 06/09/2025

      Dear Mrs. ***************** Appliance extends an apology for the microwave being out. It is past the one year stated in your serial owners manual for factory coverage and as noted on your signed invoice during the time of purchase A-1 Appliance does not offer merchandise on a "Trial or Approval" basis. 

      Replacement is only allowed under the manufacturers warranty which has expired. Your contract is not with A-1 Appliance. It is with EPIC Centricity. Please see as of today the response form Centricity.

      Hi ****,I'm sorry to hear the customer rejected the response. A callback has been requested to reach out to the customer as soon as possible. We received the diagnosis from the servicer and they were requesting additional labor; this is currently under review by our claims team.Thank you,***** ***** O: ************ **************

      Active contract number with EPIC Centricity BQ80137. Please contact them with your contract # and ask to speak to a supervisor using this claim# PCR05.

      This contract is not with A-1 Appliances. We can only send an email on your behalf as a courtesy. 

      **** ******

      A-1 Appliance Sales Manager

      Customer Answer

      Date: 06/18/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** ******

    • Initial Complaint

      Date:11/25/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, my complaint, ID ******** regarding A-1 Appliance and Electronics has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)

      Sincerely,

      ***** *****
      the corporate customer service manager and she said she would get a permit from Frigidaire to return it, I could pick out a new one, they would come get the old one and install the new one. After a few days I called her to find out the progress and she didn't return my calls. I finally got her and she told me there was nothing she could do to help me that the process was in the hands of the President, **** ******. I emailed him and told him the problem was between him and Frigidaire, my problem was that I bought the stove from A1 not Frigidaire and want a refund or exchange. I have not heard back from him.

    • Initial Complaint

      Date:02/28/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      *NOTE:  I have not received one (1) call or email from A-1 Appliance during the 4+ weeks since this fuse blowing issue has existed.

       The response does not address the following issues:

      1.  Is the **** OUT a NEW UNIT or a RE-BUILT UNIT?

      2.  Will I be charge a DELIVERY COST?

      3.  Does the **** OUT include your service department REMOVING the broken unit and INSTALLING the NEW UNIT and testing.  REASON BEING to ensure that the new unit does not have the same issue (blowing fuse).

      5.  How long will it take before I can expect to see the **** OUT?

      Regards,

      ***********************

       


      Business Response

      Date: 02/29/2024

      To Whom this may concern,

      A1 Appliance takes our customer service very seriously. After researching more information on ******************************* Frigidaire appliance , I have found the approval for a swap out  from Frigidaire which is fully covered under the customers serial warranty agreement with Frigidaire. 

      Our ********* team did submit to Frigidaire's escalation's **** for a warranty swap out. We apologize for the long awaited approval time as it has inconvenienced the customers use of his appliance. We do apologize for the loss of time and are working hard on getting the customer a new ********************** as soon as possible. Our management team from ********* will be reaching out to **************** on the approval  so that we may resolve this to the customers satisfaction. 

      We thank you for submitting this information in order to assist us in closing this claim.

      Best Regards,

      *********************

      District Sales Manager

      A1 Appliance, Bedding , Electronics & Furniture

      *********, ****** & ******

      Business Response

      Date: 03/05/2024

      Better Business Bureau,

      In regards to the consumer ***************************. 

      A1 Appliance has just received an approval for a swap out on the defective combo wall oven from Frigidaire.

      The appliance will take 7 to 10 business days to come in brand new from the manufacturer per our ************* Manager.

      The customer will not have to incur any out of pocket costs as this is fully covered under the manufacturers warranty agreement as stated in the owners manual. 

      **************** will be notified  by A1 Appliance to schedule the swap out in which the licensed installer will remove the defective product and install the brand new model . 

      We apologize for the loss of time and inconvenience this has caused ****************. ********** was responsible for the warranty swap out and has been notified this should have been taken care of on the initial contact claim#. 

      We are glad to have been a mediator to get this resolved under the manufacturer /consumer serial agreement. We apologize that it took ********** longer then usual to resolve this claim.

      Please feel free to contact me for any further assistance.

      Best Regards,

      *********************

      District Sales Manager

      A1 Appliance

      ************

      Customer Answer

      Date: 03/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:12/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a dishwasher in September of 2023. Said dishwasher quit working in November. It has been repaired twice and is now broken again, one week before Christmas. I am hosting a large family gathering and need my dishwasher. I went to the ********* store to report the problem, the manager was rude and unresponsive at best. Offered to have a service call made and see what was wrong with the appliance. Previous repairs have taken weeks and since Christmas is this weekend, I asked for a replacement. The manager informed me that A1 does not replace faulty appliances; I need to take it up with the manufacturer. My complaint is the company selling the appliance (A1) should stand behind the products they sell and work with their customers to resolve issues involving their inventory. Based on other complaints I have read about A1, this is a fairly common response. I will not use this company ever again!!!

    • Initial Complaint

      Date:12/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2022, we contacted A1 about the fridge that was purchased in December 2021. The Refridgerator was no longer cooling. It took well over a month to get a service out only to tell us the fridge was not repairable. We also contacted ********* who stated the fridge would be replaced by A1. But to no avail we still have a broken fridge. This is not practical to ask a family to be without a refrigerator for over three months. Per A1 company sales policy it is to refund or replace when repair becomes impractical

      Business Response

      Date: 01/03/2023

      We have contacted ******************* and informed her of Whirlpools warranty responsibility to the consumer. We have been in touch with our Whirlpool Rep. and he has forwarded the urgency of this situation to the manufacturer in honoring their 1 year warranty. We will follow up with the customer on the resolution. Thank you ********************* Sales Manager A1 Appliance

    • Initial Complaint

      Date:12/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a freezer and picked up. When I unboxed at home, the top of freezer is crushed. Tried talking with the sales rep and he said there was no one to speak with until the next week. He also wants me to wait until the next week for possible resolution. I paid almost $1000 for this freezer. Id like a more timely resolution. Obviously someone up the line crushed this freezer and said nothing. Delivery is tough for me to schedule because my schedule varies greatly, and I also have two young children at home. I really hope you van help me. Thanks!

    A-1 Appliance and Electronics is NOT a BBB Accredited Business.

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