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Business Profile

Patios and Decks

Allstate Windows & Siding Co LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patios and Decks.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few years ago our condo building negotiated with Allstate to provide sliding door windows to individual owners so we would have consistency in the building's profile. The windows have a lifetime guarantee. We currently have a water leaking problem during a hard rain in some of the sliding door windows they installed. I have been calling the company to come out to repair the windows for over 2 months now (since November, 2024) and continue to get excuses as to why they are too busy to come out to fix the problem. I need help getting them to honor the LIFETIME Warranty on their windows.

  • Initial Complaint

    Date:11/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company installed windows that are warranted for life. We have major issues with several windows. We have made numerous attempts to contact the business over the last 6 months. We finally got a hold of them in August of this year. They asked me to take pictures and text them to them. I did so and have been unable to get them on the phone ever since.

    Customer Answer

    Date: 03/06/2025

    We purchased windows with a lifetime warranty. We have called 50-60 times and no one answers. We leave a message and no callback. Twice I have gotten someone on the phone. They asked me to send pictures of the issues. I did and ten no response. We have been trying to get this resolved for almost a year.

  • Initial Complaint

    Date:09/27/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Allstate Windows was supposed to order a replacement window more than 6 weeks ago to replace the discolored window they initially installed. I've called and sent emails to them and gotten no response. I've tried not to make a complaint against this company but they are, including the owner very unprofessional to put it nicely. I would not recommend them to anyone else under no circumstances. I need help with making them live up to the warranty and contract.

    Customer Answer

    Date: 09/30/2024

    Paid in full receipt

    Business Response

    Date: 10/01/2024

    to BBB,

    the insulated glass unit has been ordered. on a timely basis. when the insulated unit is received by Allstate from the manufacturer. Allstate service man, Gary Hemelt, ( Whom, Mr. Denison has been in contact with several times.) will call Mr. Denison and schedule service.

Allstate Windows & Siding Co LLC is NOT a BBB Accredited Business.

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