We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Drug Testing

Drug Screen Xpress, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent there to complete drug screening by DCFS on two different occasions aside from the ones I’ve previously taken and had no issues but those 2 two very recent ones the business was closed even though I was told when to be there along with the store advertising the hours for those 2 different Saturdays. No one was there, all the lights were off, and the door was locked. I was sent over a 3rd time this past Saturday and they decided they were going to be open this time but an hour later than the store hours. As I waited my turn the employee was extremely rude and supervised drug screening doesn’t bother me but aside from all the issues with this business I’ve had the worst part is the violation I felt when the employee held the bathroom door completely wide open as I could see the lobby and front entrance as well as anyone coming in could see me. I’ve never felt so uncomfortable and violated. To top it up off the employee dropped the tube for my saliva test making me hold it in my hand while signing paperwork and my urine tube was not labeled with my information sticker with me present and I know that’s unprofessional and almost intentional for the complaints I’ve made of them being closed and empty when I was assigned to be there. I don’t trust my test results as I believe they were mishandled. I don’t trust the business, and I definitely do not trust that one individual I’ve never tested with nor dealt with before.

    Business Response

    Date: 12/16/2024

    We have pasted an email sent to Ms Davidson, we have no further comment.   ?
    Darah *******

    ?
    ?
    ?
    ?



    ?

    ?

    To:************************

    Mon 12/16/2024 9:21 AM


    Hello,


    We received your complaints. Our office was closed Thanksgiving weekend, and a sign was posted on our door. On December 7, 2024, the collector was late that morning, we opened at 9:30 am. Please be advised that our entire facility has surveillance, all collections are monitored, and prove your claims regarding December 14, 2024, to be false. You stated you felt uncomfortable because the door was open,  you were the only donor in the facility and the test was observed. We had no other collections scheduled that morning. Regarding the tube falling on the floor, that did not occur. The cap fell on the floor. You were asked to hold on to the oral device, which is standard practice; while the collector obtained and sealed the urine vial. Both vials were sealed in your presence, and the Chain of Custody were provided to you. We will contact your caseworker to advise of this matter.



Drug Screen Xpress, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.