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Business Profile

Exercise Programs

Charlie and the PB Factory, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received the order. This was food that needs to be refrigerated and according to the website, they shipped slow ground shipping 7 days ago and I have not received it. IF I ever get it, it will need to be tossed in the trash as it will not be edible by then. They should have shipped priority to guarantee 3 day shipping with ice packs IF they even shipped it. I have emailed them and filled out the web form 3 times and they are not responding at all. I left a **** review hoping to get a response and nothing. Posted on THEIR posts on ******** and still no response. There is no phone number on the website and the one listed on **** is not a good phone number. This is advertised everywhere and apparently some sort of scam.

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my order and it is completely spoiled. The ice is completely melted and I’m supposing it was in the heat all day before it was delivered. It is totally rancid. I tried eating one and it is completely spoiled. I’ve contacted them several times and they will not respond. They do not provide a working phone number. I’ve tried calling the number listed and says it is disconnected. The only way to get in touch with them is email and they will not respond. I’ve contacted them several times. Please help

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 29th, I placed an order for the BOGO on the mini poppers. The order total was $74.99, order number 53151 for verification. This order was never received. I reached out to customer service who acknowledged this, and asked how I would like the issue to be resolved. I stated a refund. They will no longer respond to emails, messages sent through their main website, or on Facebook. I cannot locate a phone number for this company although I’ve spent countless hours searching. Terrible customer service. They acknowledged the issue, said they would correct it, and then disappeared. I want my refund, and for others to beware - worst customer service in the market!

    Business Response

    Date: 11/22/2022

    This order was split into two separate packages and shipped via USPS Priority Mail. According to the tracking information provided by USPS, both shipments were successfully delivered to the customer in a timely manner. 

    Customer Answer

    Date: 11/23/2022

     
    Complaint: 18375522

    I am rejecting this response because:

    I spoke to a representative via email who acknowledged that I never received the shipment. Per the delivery company, they could not verify the package was in fact delivered to my address. You stated you could re-ship the packages, and I declined - as the product was no longer needed. When I asked for a refund, all communication has stopped. I have reached out multiple times via email, Facebook, PayPal, and now BBB which has taken weeks to respond. Horrible customer service!


    Sincerely,

    Shea Downey

Charlie and the PB Factory, LLC is NOT a BBB Accredited Business.

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