Complaints

This profile includes complaints for Community Care Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Community Care Partners, LLC has 118 locations, listed below.

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• 

  Community Care Partners, LLC

  600 Jefferson St Ste 600 Lafayette, LA 70501-6987

• 

  SouthStar Urgent Care

  203 Westgate Rd Lafayette, LA 70506-2712

• 

  SouthStar Urgent Care

  1970 W Laurel Ave Eunice, LA 70535-2933

• 

  SouthStar Urgent Care

  1110 E Saint Peter St New Iberia, LA 70560-3932

• 

  SouthStar Urgent Care

  1723 Creswell Ln Ext Opelousas, LA 70570-7836

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from a collection agency for services I had over a year and a half ago from BestMed at the ***********, ** location. I honestly thought it was a scam until I dug into things. They claim their last bill mailed to me was August 2023, I made a payment and they never reached out to me after that about anything, I just received a collection letter asking for the remaining balance. I tried talking to them on multiple occasions over about a 3 week course about this issue asking if they could please reverse it and I can pay this bill (less than $100) since I was unaware of any balance remaining. Theyre explanation was they sent me 4 or 5 bills prior and even though I made payment, they didnt need to notify me again afterwards at all or warn me about being sent to collections.

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ********************************* care at *************************************** Dallas ****** ***** I went to this clinic due to being sick or what not however they have entered the wrong last name, and my insurance will not pay due to THAT ISNT ME. I am a ******* if they would have billed this correctly it would if been paid by Champ VA. Which has been my insurance since I got married. Now I am being sued due to them sending the wrong name to the insurance company and it was denied. The service -date of this problem was on 11-27-2021. They Nova ***** put me as a wrong person now I am being sued by a company that no longer is in business how in the world does this happen. I was served today on June 21th 2024, now that this business is no longer in business and if they would have put it in for the right name which i tryed to tell them that the name was wrong they told me that they could not change it and it will still as it is. Now. I am disbled as it is I am an agoraphobia and have anxiety that no one should go thrpough now this is happening to me. WHAT AM I TO DO??????

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/20/24 I needed an inhaler. I left work to go to an Urgent Care facility that I've frequented with my family for three decades. The name on the building had changed (again)- this is at least the third name change. It's Urgent Care- my normal bill was $99 back in the day and most recently it was $199. I saw the female doctor who wanted to do a nasal swab. I told her I had just taken a COVID test and it was negative. She insisted, and I needed the inhaler, so she swabbed me- I was in the office for maybe 5 minutes total. I have had 3 inhalers over the last 25 years. I had RSV in December and had remaining lung muck and would have ridiculous coughing fits at work and eventually all this muck would losen in my lungs. She said that my lungs were clear- which they weren't. She refused to give me an Rx for an inhaler, so at that point I didn't want to pay for a lung exray since I knew my lungs were wheezy. I left and went down the street to a different urgent care and got an Rx for an inhaler ($125).I received my bill. It was $801. $400 was for an *************************** and the other $401 was for the nasal swab/consult. My complaint is that this is urgent care- had they disclosed the $400 for establishing patient care, I would have driven 15 miles to my primary physician. I would have paid the other $401 for the inhaler Rx (which is ridiculous- but at least it would have provided the care I needed).I called, phones were down.I drove there and talked to someone- they gave me an 800#.I've called the escalation # every week for 12 weeks. They all say the same thing, "It's under review, we will call you in a few days.". They have never, ever, ever called me back. It's been 90 days. I called again today. "Under ************* will call me back". At this point, I don't want it to go to collections AND, it's fully criminal. I can simply afford to pay it- but it's not right. I told all the folks in the waiting room about the est. patient care fee. They all left.

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service: 5/17/24 for a routine office visit. Was told by the receptionist that my copay was $100, and I replied saying that my max out of pocket for the year was met due to recent surgery.
  
  I was told to that I still had to "swipe my card" and put it on file, but I wouldn't be charged. I was charged anyway. I'm uploading a copy of my EOB and transaction history. EOB clearly states my patient responsibility is $0.00.

  Business Response

  Date: 05/29/2024

  Thank you for bringing this concern to our attention. I have forwarded it to the billing department manager. Someone from that department will contact the patient directly within 10 business days in an attempt to  resolve this concern. If you are still waiting to hear from someone after 10 business days, please get in touch with me directly at [email protected] so I can ensure you receive follow-up. Thank you. 

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4, 2024 I visited Texas *********** I paid my $50 copay.On April 4, 2024 I received an email from Texas Med saying that ****************** had denied my claim and that in 10 days they would debit my card $150.On April 4, 2024 I immediately called ****************** and they said that it was a Texas Med error. On the spot they corrected their part and approved claim. They said that Texas Med would be able to see that it was approved and that they would get paid. That same day, I saw the approved EOB online. It says that it was approved in full and that I owed nothing.Today, April 18, 2024 I was debited $150 from Texas ***********Last year the same thing happen. I spent about 2 months and over 15 calls to Texas ********** to finally get them to send me my money back.I guarantee that I will never go to Texas ********** again. This is a very bad practice and very inconvenient for a business to "Steal" money from my account that they are not owed. On April 4 they had proof that I owed nothing.Please help resolve this.

  Business Response

  Date: 04/25/2024

  Thank you for bringing this concern to our attention. I will have someone from our billing team review and reach out to you personally in an attempt to resolve this issue. If you do not hear from someone within ********************************** at ****************************************** Thank you. 

  Customer Answer

  Date: 04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company was paid by me via check through online banking. Copy of receipt uploaded. Company then charged my credit card. Copy of credit card statement with charge uploaded. I called several times and requested credit card be issued a refund on the charge. Company replied they would turn it over for review. I have also filed a dispute with my credit card company. South star, company, has not replied.

  Business Response

  Date: 04/04/2024

  Thank you for brining this matter to our attention. I have escalated your concern to the Managers in the billing department to review. Someone from that department will reach out to you within 10 business days. If you do no hear from anyone within that time period please reach out to me personally at **************************** Thank you. 

  Customer Answer

  Date: 04/08/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21529498, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  Today, April 8, 2024:  The merchant has issued a refund to the credit card.  I checked the credit card online and saw the credit card was credited for the double charge.  Case can be closed.  Thank you very much for your assistance in resolving the matter.

• Initial Complaint

  Date:03/29/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to Nova Health in ****** ****** on June 5th, 2023 for a medical concern. I chose to do a telehealth call instead of waiting an hour in the office to be seen. The Telehealth was 3 min and 24 seconds long, I explained to the provider what my symptoms were and she asked me how I know what my medical concern was to be a fact. I explained to her I work in the medical field and know what my symptoms are and I need antibiotics. The provider said "fine ill give you an antibiotic and it will be ready for pick up at your normal pharmacy" I went to my pharmacy and picked up the script. On February 29th 2024 at 9:48am I got a call from a woman named "Gay" and she apologized for taking so long to get back to me but they were going to send out a bill for self pay at the rate of $200.00 for my appointment LAST YEAR IN JUNE!!!! Does it really take 9 months to get a bill out? NO! Their timeline is a month to a month in a half, according to the lady I spoke to on the phone on March 29th 2024, to get a bill out to a patient. It was a 3 min and 24 second phone call which means they charged me $66.66 PER MIN. 1st. Thats ridiculous.2nd. I told them what was wrong with me! I did their job. And they charged me the $200 for me to do their job. And 9 months to get the bill to me. I will NEVER go back to these guys again. This makes me sick to my stomach that a bussiness can treat others like this. Something needs to be done! I'm currently waiting for a manager to call back to get this resolved.

  Customer Answer

  Date: 04/17/2024

  This is what BestMed sent me the other day. This is the only response I have gotten. I got this Text message and nothing else.

  I'm extremely frustrated with this situation and it is 100%wrong. 

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From June *****, 2023, I visited my brother in **************. (I live in *******, **.) On June 24, 2023, I went to BestMed Urgent Care clinic in *************** for covid-19 test. Tested positive, had consult with PA-C ********************. Symptoms were mild, no treatment recommended. I have ******** and a supplemental policy with Group Health Cooperative of South Central ********* (***). I provided both my *** and ******** numbers during intake at BestMed. Total bill was $485.79, ******** paid $414.59, "patient balance due" is $71.20. BestMed is supposed to bill *** this amount directly for payment under my supplemental policy, but I have received bills for it every month since July. (*** will not pay from invoice sent to me; it must receive bill from BestMed.) I have called BestMed at least 4 times, ***'s Member Services department has called BestMed several times, there has even been a 3-way call between myself, ***, and BestMed, but BestMed seems incapable of fixing its error. In my most recent call to BestMed (01/22/2024), I asked to speak to management, was transferred to **** in ********************** **** told me that the *** number I was citing did not match number in their system. That was first I heard of such an issue after 6 months of bills and phone calls. I explained that BestMed must have wrong number, as both I and *** representatives had confirmed number in all previous calls. **** never offered to try and fix the problem, just kept repeating over and over that numbers did not match. After speaking to *********** used BestMed's website "Contact Us" page to post note about the situation; never got any response. I have now received another monthly bill (dated 03/12/2024), and am at my wit's end about what to do. This has been MY WORST CUSTOMER SERVICE EXPERIENCE EVER!!! Thank you for accepting my complaint. ************************************

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When traveling with my family my son was seen at the Southstar in Lafayette, LA on 11/27/21 for a simple office visit. I filled out all of the paperwork asked for and provided our medical insurance and personal contact details. I offered to pay my co-pay $25.00 at the time of service and they said no the claim would be submitted through insurance.
  
  Over two years later I began receiving collection calls for over $300. I’m extremely timely with all of my bills so in researching the issue I was told it was being collected on behalf of Southstar. After four calls to Southstar trying get information they say that my son was not covered by the insurance at the time of service so a claim was not filed. This is not true he was covered and I can show this. At no point in time after this failure to file a claim with the insurance did I ever receive a bill or any form of contact via phone or mail for more information or payment. After the collection calls began it took months to get a copy of my the invoice from Southstar’s billing dept and all of the delays and lack of proper billing communication have resulting in the claim not meeting insurance 365 day filing deadlines.
  
  In speaking with the collection agency this seems to be standard practice for Southstar.
  I’m now in a never-ending loop of disputing the charges, and couldn’t be more frustrated with the poor handling by Southstar’s billing dept.

  Business Response

  Date: 03/05/2024

  Hello. I have escalated this to the director of billing to review. Someone from that department will reach out to the patient in an attempt to resolve the issue. If you do not receive follow up in the next 5 business days please reach out to us directly at [email protected]. Thank you.

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Nova Urgent Care "COVID Testing pop-up" on 1/5/22 in *************, ****** on/around the address of: ***** ***********************************************. I received a COVID PCR test there. That is it. I received this PCR Test during the Public Health Emergency, in which federal law required health insurers to cover over-the-counter and laboratory-based COVID-19 PCR and antigen tests without cost sharing or network restrictions. I refuse to pay $294.39 bill.There is a very long history of: Best Med billing me $294.39, taking money out of my HRA, me reaching out to Best Med to dispute the bill, me reaching out to Cigna to get my HRA credited, etc. REPEATED MULTIPLE TIMES.>In addition to the provided attachments, I made many phone calls to Best Med over the past 2 years.It looks like, since it is a new year, they decided to dig this out of the grave, thinking that my HRA is full of money THEY CAN STEAL FROM ME SO THEY BILLED ME AGAIN!!!!!! FOR A VISIT FROM JANUARY 5, 2022!!!! They sent a new bill with a statement date of 1/12/2024.>I called on 1/25/24 at 820AM PT and spoke with ******, requested to speak to supervisor, she said she saw my notes in system and forwarded me to supervisor. I spoke with a supervisor, **, who said they were escalating my ticket to upper management and I should hear back, they were unable to give me an ETA or a ticket #, stated that my payment code ************ would be my reference. >It is 2/21/24 and I have not heard back from upper management. I received another copy of the same bill stating that my account is overdue by more than 91 days and they are sending me to collections. It is obvious that they are crooks, I am done trying to resolve this matter with them, it has been over 2 years and hours and hours of disputing with them, now they are stating they are sending my balance to collection agencies!If this matter cannot be resolved with the data I've shared in this complaint, CALL ME. THIS BUSINESS NEEDS TO BE STOPPED.