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Business Profile

Health & Medical - General

Community Care Partners, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health & Medical - General.

Complaints

This profile includes complaints for Community Care Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Community Care Partners, LLC has 118 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see the attached complaint.

      Business Response

      Date: 03/11/2024

      Thank you for bringing this to our attention. I have sent your concern to the billing department supervisor to review and have someone reach out to you in an attempt to resolve this issue. If you are still waiting to hear from someone within 5 business days, please reach out to me directly at ****************************************************. 

      Customer Answer

      Date: 03/11/2024

       
      Complaint: 21289779

      I am rejecting this response because: my concern has not been addressed. Please respond with your resolution in writing.

      Sincerely,

      ******************************************

    • Initial Complaint

      Date:12/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a debit card for co-pay payment for a doctors visit. Nova Health charged my debit card for the remaining balance and also sent a bill home for the same amount. My wife paid the bill. Now, we have double paid. I called to request a refund on Nov 21st for the amount of *****. I have not received the refund. I have called 3 more times. Each time they tell me that the issue is under review, with no estimated time for completion. If it has been looked at, it is easy to see the double payment and issue the refund. I feel like they are waiting and hoping we will forget and will keep the money. **** has not reached out to me for anything.

    • Initial Complaint

      Date:12/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/9/2023, I was feeling badly so I went to Texas ********** for ************* tests. I gave them my United Healthcare ins & paid a co-pay of $75. They verified & accepted my insurance. On 10/10/2023, I received a bill from *********** stated trying to draft $150 every day from my credit card. My card was full at the time. I finally cancelled the card. Texas ********** has kept sending bills and never sent to my insurance.

    • Initial Complaint

      Date:11/30/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, On August 16th, 2023 I was seen at BestMed Urgent Care for a sinus infection. I had no insurance card at the time of the visit because my husband had just started a new job and our new insurance cards were in the mail. I was asked to pay for the total out of pocket cost ($200 dollars) as I had no insurance card with me. I was told that once I received my insurance card to call or return in person so that they could bill insurance and that I would get a refund once things were processed through insurance. As you can see, insurance processed the visit and provided the urgent care with payment on September 7th ($194.88). BestMed has been paid twice and I have still not received my refund. Every time I call I'm brushed off and told the exact same thing...."someone is working on your account and you will receive payment soon." Conveniently there's never a manager available that I can be transferred too, no manager email address that I can have, nothing. Every time I'm told that a message will be sent to a "manager" and that the message will be marked "urgent" to speed up the payment process. It's been almost 4 months! This is the MOST dysfunctionally run business I have encountered in a long time. I filed a dispute with my credit card company this month and was told that more complex cases like this can take months before coming to a resolution, so it's not even a guarantee that I will successfully get my money back going this route. I'd really truly appreciate any and all help with this matter and getting my money back. Thank you for considering my case/complaint.

      Customer Answer

      Date: 12/13/2023

      Hi, 

      This business reached out to me with a refund. This case can be closed out officially. Thank you!! 

    • Initial Complaint

      Date:11/15/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After paying my half of my son's medical bill on 9/21/23 (per our court order mandates) I followed up on 11/9/23 to find that coparent did not pay his portion. I was informed my account has been moved to their department that will send it to collections, however it has not been sent to collections yet. I have been given many phone numbers and extentions and not one person has been able to take a payment from me. They say they will send it over to get a call or email back but I have gotten nothing. I have exhausted every number I can find, sat on hold for hours, submitted online for help, etc and hitting all dead ends. This business won't let me pay my bill yet says they are GOING to send it to collections. All this after they even insisted on keeping my credit card information on file when we checked in for the visit, citing it will be used if there is any amount owed after that day.

      Customer Answer

      Date: 12/07/2023

      I was not contacted by the business at any point, but continued myself pursuing a way to resolve this, after multiple more calls, more getting shuffled around, and more long holds, I was finally successful reaching a person who told me they have now sent my balance to a collections agency and a phone number to reach them. I was able to make a payment with this collections company and they said it was not reported to my credit yet. I'm not happy Best Med refused my payment and then sent me to collections. This seems to be resolved as much as well as I am able to at this point. Hopefully it is truly not on my credit report. 

    • Initial Complaint

      Date:11/06/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in for a follow up appointment on 2/13/2023 and was charged after the fact WITHOUT MY PERMISSION for $150. I let that go because I owed it for my follow up anyway. My issue is that I have been trying for EIGHT MONTHS to get this $150 taken off of my balance. I have sent in proof, I have emailed, chatted, called for months on end and continue to get the run around. I have been told time and time again that its been escalated and escalated and going up and up the chain and NO ONE KNOWS how to credit me the $150. The billing rep said she and her managers are scratching their head..WHAT!? I just want to pay the remaining $87.60 and move on with my life. It should never be the case that no one knows how to resolve this. I feel this is a tactic to scam me out of $150. Drawing this out as long as possible to keep my money and make me overpay. I spoke to someone today again and they said to call back in ANOTHER THREE WEEKS. This needs to be fixed.

    • Initial Complaint

      Date:10/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment to Best Med from an invoice that they sent. ******** had approved this and made payment to Best Med. The amount I paid was the entire amount of $72.89 on May 17, 2023. In June I received an EOB from my supplemental insurance advising that they paid $8.28. I contacted Best Med that the overpayment of $8.28 was due back to me. That first contact was on 6-1-2023. Since then, I have contacted them either by phone, email or chat on ****, ****, 8-3, 8-9, **** and today *****. The answer has been basically the same every time - that it is under review and once it is approved it would be another 6-8 weeks to receive this refund. I would appreciate help to have this resolved.

    • Initial Complaint

      Date:10/17/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife went to Texas MedClinic on 6/29/23. A few weeks later I saw that my debit card was charged $150.00. I went to united health care and saw that my claim was denied. I called and asked why. They said that Texas ********** billed the wrong Tax Id #. Because ********************** ********** was not paid (Because of their own mistake) they billed my card $150.00. I started calling them since July to try to resolve their error. Finally in September they submitted the correct bill to ************* care. I have a *** dated 9/22/23. I have called Texas ********** every week for the last 4 weeks trying to get a refund for the money they took from me. Every time I call, after waiting on hold for ****************************************************************************************************************************** with status. I have been getting this same response for the last month and still nothing and no one gets back to me. According to the *** they were paid in September. I am scared to return to Texas MedClinic. They might make the same mistake again and take another $150 from my account.

      Business Response

      Date: 10/30/2023

      Thank you for reaching out. I will have someone from our billing department reach out to you directly in an attempt to resolve this issue. If you have not heard from anyone within 3 business days please reach out to me directly at ***************************************** so I can escalate the issue. 

      Customer Answer

      Date: 11/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter visited the Nova (BestMed) Urgent care clinic in ******(**************************************************) on May 25th, 2023. She was charged a copay of $25 and later on we received a bill for $229.67 around end of June. We paid the bill on July 3rd, 2023 (Credit card and statement and Bestmed account history attached).We noticed on our credit card that there was a charge for an $150 on June 30, 2023 by Nova Health. Since the bill was paid in full, this is an excess charge and should be refunded. We have called several times and my daughter has gone to the clinic multiple times to report the issue. Every time, we are told that the research department is looking into the issue and it will be refunded. It has been a few months but we haven't received the refund.

    • Initial Complaint

      Date:09/14/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged at the time of service prior to my insurance being billed. I have spent weeks and over 8 phone calls trying to get an itemized invoice for the charges (as required by my insurance) and they will not provide me with a receipt or description of services provided. They use a third party billing that will not answer calls and says they will call you back "using a call back feature" but they will not call you back. They direct you to chat using a website - that does not exist. I just need a copy of the invoice for what I paid.

    Community Care Partners, LLC is NOT a BBB Accredited Business.

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