Complaints

This profile includes complaints for Billedeaux Hearing Center, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Billedeaux Hearing Center, LLC

  5530 Johnston St STE 300 Lafayette, LA 70503-5138

• 

  Miracle-Ear Hearing Aid Center

  114 W Prien Lake Rd Lake Charles, LA 70601

• 

  Miracle Ear of Louisiana

  302 Bridge St West Monroe, LA 71291-2963

• 

  Miracle Ear of Louisiana

  5737 Youree Dr Shreveport, LA 71105-4216

• 

  Miracle-Ear of Louisiana

  14635 South Harrell's Ferry Road #3C Baton Rouge, LA 70816

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,
  
  My name is ****** ******** and I am writing on behalf of my mother, ****** ********* who purchased hearing aids at the Ruston office in July.
  She returned the hearing aids a week after purchase because she wasn't satisfied with them. She advised the branch manager that she wanted to return them.
  This was done before the 30 day trial ended but she was never given the restocking fee amount to satisfy. The branch manager waited until after the 30 day trial period to tell her that she was stuck with the $6,000 balance. My mother is an elderly woman and this has stressed her completely out. I do not take kindly to that. I have made several attempts to reach the area manager who will not take my calls. I was told by ******* ******* last week that she would reach out to the area manager to obtain the amount for the restocking fee. I received an email today advising that the area manager is now not cooperating with the refund. We have been trying to verify the exact amount of the restocking/fitting fee for several months and the local office has been uncooperative.
  
  Let this communication serve as notice that if this issue is not resolved within the next 72 hours. I will take legal action against Miracle Ear Corporate, the Ruston Office and will leave a review reflective of my experience on every social media platform utilized by Miracle Ear. This experience has caused turmoil for our family and you will take accountability. If there is no immediate resolution the next communication will be from our legal team.

  Business Response

  Date: 01/03/2024

  We have responded to this individual via his original complaint from Miracle-Ear Customer Care division. We presented evidence to them proving that we are operating within the confines of the purchase agreement that his mother signed. The Customer Care department closed the file. Mr. ******** then contacted us directly via email. We responded and, again, presented the evidence. 

  Prior to Mr. ******** reaching out to Miracle-Ear Customer Care and to BBB, he and his mother presented a document purportedly from the financial institution, Comenity Bank, from which they borrowed the money to purchase the hearing aids. The document indicated that the account was now closed. We contacted Comenity Bank who could not verify the validity. They made us aware that the debt is still in force. 

  Had Mr. ******** and his mother followed the terms of the purchase agreement, she could have returned the hearing aids. Unfortunately, they chose a different route in attempt to dispute the validity of the contract. Eventually, time ran out and the thirty day trial period has ended.

  We are not legally obligated to provide a refund and, as such, we will not alter our stance on this matter.

  Best regards,

  Chris Lamke

  Operations Manager

  Billedeaux Hearing Center

  Business Response

  Date: 01/09/2024

  Ms. Arrington,

  First, there is no "hiding" behind a legal document. The document is what binds this agreement together. 

  Second, as I stated in the last response, the amount of the fitting and restocking fee is listed on your purchase agreement. That amount was known to you at the time of purchase. 

  Third, no one, including me, dodged your phone calls. You made the agreement with us. You either had your son contact us or he chose to contact us on his own. Whatever the case may be, I cannot speak directly with your son, as he is not listed by you as a party that we may speak with regarding your hearing health care or your purchase. Once he spoke with Miracle-Ear Customer Care, it opened the door for me to communicate with him. I did so in writing to avoid any miscommunication, as I became concerned after receiving the previously referenced letter that allegedly came from Comenity Bank; a letter which they denied as having any validity.

  Finally, this matter will not be solved through the Better Business Bureau, as they have no authority to render a legal decision. You mentioned in your response that you will take this matter to court. With that said, I would be happy speak with your attorney. However, until legal counsel is retained and we are under a lawsuit, we will have no further communication on this platform.

  With best regards,

  Chris Lamke

  Operations Manager

  Billedeaux Hearing Center/Miracle-Ear, Louisiana

  Customer Answer

  Date: 01/12/2024

  
  
  Complaint: 21038938
  
  
  
  I am rejecting this response because:

   

  Our attorney will be contacting Mr. Billedeaux. Not you. There is documentation where you were requested to call us several times and you have yet to do so. That is called dodging.  No further dialogue is needed with you because you refuse to be hoenst.

   

  
  
  Sincerely,
  
  
  
  Sandra Arrington

• Initial Complaint

  Date:08/11/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document
  ***** **** ** *** *** **** * *** *** ********* ********
  *****************************************************

  Business Response

  Date: 08/17/2023

  First, allow me to say that you sent the original message on August 11, 2023. That was less than one week ago. I cannot be put under unreasonable time constraints. In the past, BBB provided at least 14 days to respond to a complaint.

  In regards to Mr. ******** complaint, he voluntarily signed paperwork, which we have on file, to have his hearing aid purchase financed through ******** ****, providers of ************ .Should Mr. ****** provided the necessary signed documentation for me to release the paperwork to you, I am willing to do that. However, I reiterate, only if he signs a release allowing me to do so.

  Otherwise, Billedeaux Hearing Center is under no obligation to check a patient's insurance and, furthermore, we are not under obligation to ask if a patient has or wants to use his or her insurance coverage. The patient must make us aware at the time of purchase that he/she will be utilizing insurance. We have many patients, some with insurance and some who are strictly private pay. I understand Mr. ****** would want to return, but the purchase agreement is enforce and we cannot reverse that agreement.

  To conclude, I want to be very specific in this answer. Mr. ****** states that we "turned him over to ******** **** without calling his insurance". We do not have to call a patient's insurance provider unless they request that we do so. If they do not make that request, we ask them if they will be paying by cash, check, money order, credit/debit, or third-party financing. Once they make a decision on payment, appropriate documents are signed.

  With no other reasons given or additional information about this case, I must decline the settlement request to end this valid contract and not pay the bill. 

  If you have further questions, please contact me.

  Best regards,

  Chris *****

  Operations Manager

   

   

   

   

  Customer Answer

  Date: 08/25/2023

  
  
  Complaint: 20450905
  
  
  
  I am rejecting this response because:

  I did not voluntarily anything.  they were to check my insurance first, they didn't.  They sign me with a bank without my ok.  Next thing a bill came from the bank.  I went and talk to them and told them to stop that bill.
  
  
  
  Sincerely,
  
  
  
  George ******

  Business Response

  Date: 08/25/2023

  Mr. ******** claim is completely and, without question, false. We are not required to, by law or otherwise, check on insurance benefits for a patient. Should the patient ask for us to inquire about benefits, we can, at our discretion, check for benefits on his/her behalf. However, I reiterate, we are not required to do so. The second false claim is that the financing charge was placed on his account without his knowledge or permission. We have all of documentation necessary, signed by Mr. ******. As I mentioned in the first correspondence, if Mr. ****** signs a release form allowing us to reveal the documents to you, I am willing to provide them. I will not provide anything without the signed release.

   

  Customer Answer

  Date: 09/08/2023

  
  
  Complaint: 20450905
  
  
  
  I am rejecting this response because:

  I George ****** didn't give permission to make a loan. They told me they were going to check with my insurance and get back with me.  They didn't give me a price.  Next thing I get a bill from a bank, ******** **** which I didn't make.  I'll not pay the loan.
  
  
  
  Sincerely,
  
  
  
  George ******

  Business Response

  Date: 09/08/2023

  My position has not changed and it will not change in the future.

  We have the signed paperwork that is necessary to charge Mr. ****** for his hearing aids. We are not obligated to check for insurance. I have stated all of these things previously. Additionally, I have said it twice, and this will be the third time, if Mr. ****** provides BBB with a signed document allowing us to release his purchase agreement and related documents to BBB, I will prove that his statements claiming that we charged him without his permission are false.

  Unless he provides the the signed document that I mentioned, this is the last correspondence that I will have through BBB on this case.

  Best regards,

  Chris *****

  
  

  Customer Answer

  Date: 09/18/2023

  
  
  Complaint: 20450905
  
  
  
  I am rejecting this response because:
  
  I did not volunteer anything.  They were to check with my insurance to let me know how much the insurance would cover.  I waited a couple of days and then all of a sudden a got a bill.  I got a statement from the bank that I have a loan.  I did not sign up for a loan.  I did not hear back from the business about how much my insurance would cover.  When I got the bill, I called my insurance and learned they would not cover the hearing aids.  I went to the office and told them my insurance would not cover the cost and to cancel the hearing aids because I had not heard back from anyone. I did not knowingly put my signature on anything about a loan. I am mailing the release for all documents today 09/18/2023. 

  
  
  Sincerely,
  
  
  
  George ******

  Business Response

  Date: 09/18/2023

  As soon as I have a copy of that release, I will provide the documentation.

  After I provide the documents signed by Mr. ******, I expect this correspondence with BBB to end. If there is anything further that needs to be challenged, it will need to go through our office, internally, or through the court system.

  Best regards,

  Chris *****

   

   

   

  Customer Answer

  Date: 09/27/2023

  
  
  Complaint: 20450905
  
  
  
  I am rejecting this response because:

  Please find the signed HIPPA attached. 
  
  
  
  Sincerely,
  
  
  
  George ******

  Business Response

  Date: 09/27/2023

  Find Mr. ******** paperwork attached. His signature is on the Purchase Agreement, as well as the financial paperwork from ********************. These documents obligate Mr. ****** to the decision he made to purchase hearing aids. In these documents, make sure to note that nothing is contingent upon us checking insurance. We are not required by any law or company policy to verify insurance. In fact, the purchase agreement states that, once executed by the patient, the purchase price is owed in full. There is absolutely no stipulation that allows a patient to exit from this contract due to insurance not paying a claim or not paying in full.

  Best regards,

  Chris *****

  Customer Answer

  Date: 10/11/2023

  
  
  Complaint: 20450905
  
  
  
  I am rejecting this response because:

  The letter I receive Monday 10-3-2023 is the first time I ever saw it.  I never sign agree with them.  I never had any more contact with them since I told them to cancel the bill. 
  
  
  
  Sincerely,
  
  
  
  George ******

  Customer Answer

  Date: 10/23/2023

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID .20450905, and find that arbitration is necessary.

  
  

  Sincerely,

  
  

  George ******

  Business Response

  Date: 10/31/2023

  I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID 20450905,. I understand that because I have decided to not pursue arbitration that BBB must close my complaint. I also want to make it clear that I fully expect that my BBB rating will not be negatively affected by this decision to refuse BBB arranged arbitration. Every protocol and mandate under Louisiana law and the Louisiana Board of Hearing Aid Dealers was followed precisely and exactly as mandated. The documentation of such was provided to you.  

  
  

  Best regards,

  Chris *****

  Operations Manager

  Billedeaux Hearing Center, LLC 

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents went to Miracle Ear in West Monroe, Louisiana, in June of 2022 to purchase hearing aids for my mother. Mother was fitted with a mold on June 13th, 2022, and paid the sum of $5,000 and told to come back in one week to pick them up. When she went back, they said some of the parts were missing. She went back in one week and took them home. They did not fit properly and hurt her ears so she returned them a week later. She only had them a full week. The person at Miracle Ear told her they would send them back to be remade. They did not call them to pick them up again. My dad called and spoke with a representative and was told they were on back order. When he told the person to just forget it, he wanted his money back, he was told that that was not possible, it had been over 30 days from purchase and they would not return his money even though she only had them in her possession for a week. This is totally unfair. This company has scammed my parents out of $5,000 and should be made to refund the entire $5,000.

  Business Response

  Date: 09/22/2022

  If her mother is the patient, I will need her mother's name. Also, the release should come with her mother's signature, as her father is not the patient. I do understand that sometimes people may find this inconvenient or a type of stall tactic, but, be that as it may, I must make certain that no HIPAA regulations are violated.  

  Best regards,

   

  Chris *****

  Operations Manager

  Billedeaux Hearing Center

  Business Response

  Date: 10/05/2022

  In the interest of quicker responses, it would have been beneficial to have this new information upfront.

  In light of the new information, I have escalated this to the franchise owner.

  Best regards,

  Chris *****

  Operations Manager 

  Billedeaux Hearing Center, LLC

   

   

  Customer Answer

  Date: 10/05/2022

  
  
  Complaint: 18043826
  
  
  
  I am rejecting this response because:  I neither accept nor reject this response.  Who is the franchise owner?   I want full restitution for my parents immediately.
  
  
  
  Sincerely,
  
  
  
  Beverly ******

  Business Response

  Date: 10/07/2022

  There are multiple inaccuracies being reported by Beverly ***** ******* 

  Here are the facts:

  The patient purchased hearing aids on June 13, 2022. The hearing aids required customization in the form of ear molds to fit in the patient's ear canals. They were ordered the same day and, when they arrived in our  office, a call was placed to the patient and her family. They were unreachable. At such time that we did reach them, the hearing aids were delivered to the patient on July 1, 2022. On July 8, 2022, the patient came in for an adjustment and a decision was made to make a physical adjustment to the hearing aids for a better, more comfortable fit. This required that ear impressions be created and shipped off to the manufacturer so that the ear molds could be produced. At the time of this appointment, there was no discussion about returning the hearing aids.

  On August 19, 2022, Mrs. *****' husband called to inquire as to when the hearing aid ear molds would arrive, so our office staff contacted the manufacturer. In the interim, the modified ear molds arrived in our office and attempts were made to contact the ***** family. This happened just a few days after August 19, 2022. We were not able to reach the patient's family until August 31, 2022. It was at that time that Mr. Leonard ***** told our staff to cancel the order. That was not possible as the patient had the hearing aids for a period over thirty days, which is the length of the trial period that is specified in the purchase agreement. Mr. or Mrs. ***** or their family could have requested a refund at any point between July 1 and July 30, 2022. That never happened.

  It should also be noted that while we have no idea what "missing parts" Ms. ****** is referring to, there were no parts that were missing.

  On the matter of the refund, that request is denied. If the family of Mrs. ***** permits, the signed purchase agreement can be provided to BBB for review.

  If you have any further questions, please let me know.

  Chris *****

  Operations Manager

  Billedeaux Hearing Center, LLC