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Business Profile

Plumber

CJ's Plumbing Repair
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for CJ's Plumbing Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called to have my Bosch tankless water heater flushed, just moved into this home from Fort Worth Texas. New home located in Eunice Louisiana. Service techs were nice enough, but was told my unit was 23 years old and they would not work on it. Said anything over 10 years old they would not work on. I definitely knew the unit was over 10 years old but was never asked. Long story short, charged me $180 to tell me what I already knew, problem not resolved. Did tell me they could install a new one for $3500. Senior on a fixed income with no hot water. Thank you

      Business Response

      Date: 03/17/2025

      Darren, we appreciate you taking the time to share your experience, and we truly value the opportunity to assist every customer with professionalism and transparency. Before our team came out, we explained our service process, including our call-out fee, which is always applied toward the project if service is booked. However, if a project isn’t moving forward, we still have to account for the time and expertise of our technicians. We completely understand how frustrating it can be to face an unexpected situation, especially when dealing with an older unit. Our technicians always aim to provide the best possible guidance, and in cases like this, safety and longevity are our top priorities. While we weren’t able to service your particular unit, we did want to ensure you had options for a long-term solution.If you have any further concerns or would like to discuss potential alternatives, please don’t hesitate to reach out. We truly appreciate the opportunity to serve you and always strive to provide top-notch service to all of our customers.

      Customer Answer

      Date: 03/18/2025



      Complaint: 23069291



      I am rejecting this response because:I was never asked age of unit



      Sincerely,



      Darren ******

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