We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Upholsterer

Romero's Interiors & Trim

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Upholsterer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 27, 2023 we paid Mr. ****** of Romero’s Interiors & Trim half of the full payment as a deposit to have him reupholster two cushions, a sofa and four valences in our rv. Mr.****** assured us that the job was going to be done by the following month.

    For him to complete the job, he had to come to our house to get the sofa and valences out of the camper. We live only 1 mile away from his shop.

    Mr. ****** completed 1/3 of the work in September which were the cushions. We have been waiting for him to complete the rest of the job since then.

    He provided multiple different excuses since. We have proof of all the excuses. All the communication with him since September was by text messages. He told me many times he was coming to get the sofa and valences but never came. We even offered to bring the camper to him but he refused by providing other excuses.

    He was informed March 2024 that we needed the work completed before our long road trip June 1st.

    It is now May 30th and the job is still not completed. He has refused to give us our money back from the down payment. He said that he would give us the fabric by leaving it outside of his shop. My response was that he shouldn’t leave the material outside where anyone could steal it.
    I ask him to give us a time that we could go by and pick it up but still have not gotten an answer.

    At this moment, he owns us $616 or a less amount of money if giving the fabric needed to finish the repairs of the sofa and the valences.

    Business Response

    Date: 06/05/2024

    Morning,with this customer there was an invoice created and a deposit was taken at 1300.With this deposit there was materials and supplies ordered for the nook cushions and the sofa as well as the valances.Now the nook cushions were reupholstered and the valances and sofa were trying to be scheduled in.The issue was when I was available to do the sofa and valances the customer had camping trips so that delayed the job and when they were camping my schedule was to full to take the sofa and valences in.On this job to help the customer I had discounted 400 dollars on the sofa alone as well as me paying the taxes and it had gotten to the point with trying to move those job along I was going to go to there home and disassemble the sofa and valances myself which is something I do not do because of the time it takes.So how is it she is requesting a full refund when I have done work and ordered all the materials for the job.Guess I am to just give my labor,supplies and all the materials away.I have try to accommodate the customer way more then anyone I know would do,they can't wait till I can get to do the pieces so I ask her to pick up all her materials so she could possibly find someone else to complete the work.Sorry for the delay but I'm only one person doing the work of 5 people.Hopefully she will be able to find someone because there isn't many good upholstery left.

    Customer Answer

    Date: 06/11/2024



    Complaint: 21783752



    I am rejecting this response because:

    This complaint to BBB was to prevent people for not doing business with him.  His responses is the same excuses and false informations. 
    The part that’s is true is that we got the material but we paid way more than the actual value. I just wished I had read the others comments about this business on BBB  before I gave him my money


    Sincerely,



    **** ********

  • Initial Complaint

    Date:07/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 4, 2022, I paid $2803.00 to Brian ****** @ Romero's Interiors and Trim to replace the interior of my car. (carpet, seat covers, seatbelts, visors, etc.) I have been in contact with him the most recent communication being June 21 when he told me he would deliver the carpet he ordered and refund me my money because he has not started the job. He has not delivered the carpet nor refunded my money.

    Business Response

    Date: 08/21/2023

    Please see attached document for business response.

    Customer Answer

    Date: 09/05/2023

     

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 20383753, and find that this resolution is satisfactory to me.

    Sincerely,

    Brian *****

Romero's Interiors & Trim is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.