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Business Profile

Sewage Disposal

Jefferson Parish Department Of Water

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewage Disposal.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jefferson Parish Department of Water is overcharging for water. They are price gouging. The water went from $151 to over $2000 in one month and they won't give a breakdown of the charges. They are doing this to all of their customers. They are robbing everyone and no one will help.

  • Initial Complaint

    Date:01/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my SECOND attempt at filing a complaint Berghaus the first time didn't get any response. I have requested a new trash can since July 2023 as mine has been busted since August 2021. I still have no new trash can after multiple phone calls and failed efforts to get one. Now they have taken my lid with them as well which means I can't keep the rain out of it. AND I refused to pay the trash portion of my most recent bill, because they've aren't providing me services appropriately. There response was to send me a disconnect notice for being 29.00 late/ about 3 to 4 weeks overdue at this point. My bill has ALWAYS been paid on time *************** time when I told them WHY I wasn't paying. So their response is just out of spite. I just want a trash can

    Customer Answer

    Date: 02/01/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Jefferson Parish Department Of Water regarding complaint ID ********.

    Regards,

    *********************

  • Initial Complaint

    Date:09/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have only been staying in my house for almost 1 year and ever bill that I've ever received was 70 dollars and under, this month which is September I received a bill for ******, something has got to be wrong, I work 2 jobs and I'm brarly home, and I don't have a washer are anything, I called my landlord to let them come and check for leaks and he said that I didn't have any, but he also told me that another person in our apartment received the same bill just about and she was complaining to them as well, I've called several times and received no just, and I put in 2 orders for someone to come and reread my meter in which nobody got back to me, there is no way that a water bill can jump from 70 to 224 in 1 month, with a leak are without a pass due, I'm so very upset and u need someone to look into it, now my bill was due on the 11 but I got a extinction because nobody never came out yet, my apartment people assured me that either they didn't read the meter and just did a estimate are someone new is working..

  • Initial Complaint

    Date:05/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been living in this house for almost 4 years and this year I have seen a major concern with my water bill. They are continuously putting that just my husband and I are using ***** gallons of water a month. Then I received a more accurate water bill saying we used ***** gallons which is normal. We do not have any leaks at all throughout the home. Our landlord replaced all of the pipes last year. When I reached out to the water department with my complaint now, we are using ****** gallons of water. This is impossible, I am working from 9 to 5 Mon, Wed, and Friday and the other 2 days I am working 12 hours. My husband is also at work from 10am to 7:00 pm. I truly believe we are constantly being overcharged on our water usage. I have reached out to the water department, and they seem really nonchalant about my concerns. I have proof with my bank statements to prove what we have been paying the last 3 years while residing at this address. I would like a thorough investigation into this issue. I know that 2 people didn't go from using ***** gallons consistently to **** gallons and ****** gallons.

    Customer Answer

    Date: 05/23/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Jefferson Parish Department Of Water regarding complaint ID ********.

    Regards,

    ********************

Jefferson Parish Department Of Water is NOT a BBB Accredited Business.

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