Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 81 Customer Reviews
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Review fromRonnie D
Date: 08/06/2024
1 starRonnie D
Date: 08/06/2024
On July 24, 2024 I called Cox to request a new promotional price for my residential internet service (500Mbps). The current promotion I had was to expire on 8/7/2024. I negotiated Cox Complete Care at no charge for 2 years and $60/month for 2 years (500Mbps). However, Cox stated they could not activate this offer until 8/6 or 8/7 and I would have to call back to activate. Cox sent me a verification email on 7/24/2024 with a $90/ month rate. I called back and the representative stated that the offer was $60/month and no charge for Complete Care. I called back on 8/6/2024 to request activation of the $60 offer as instructed by Cox. That offer was no longer available. It would be the $90/month for 2 years. This is a typical bait and switch tactic. I followed Cox directions on activation of a new plan. They could have given me the offer on 7/24/2024 when I first called, but instead chose to be a business that has no regard for professionalism and customer satisfaction.
Cox Communications
Date: 08/07/2024
Dear BBB: Cox Communications Northeast Executive Escalations team responds to BBB Review #79061. We reached out to our customer to review the said comments and was able to satisfy the customers concern with a resolution to the issue. Our customer advised they were very satisfied. The customer is aware if any further concerns they were provided with a contact. We appreciate our customer's patronage and again our apology for the experience. Respectfully, The Cox Northeast TeamReview fromEdouard C
Date: 08/01/2024
1 starEdouard C
Date: 08/01/2024
I use Cox Cable internet for my work from home and internet streaming. Over the last 2 months June- July, Cox has had disrupted service more than 16 times. These outages have in some case lasted over multiple days. Upon contact with them for resolution to this issue, they refused to consider a substantial cut to the charges I pay for their services and offered me a mere $43 dollar credit for the multiple outages over two months. Those outages cost close to $1000 in hourly wages, possibly more. To further my concerns, there seem to be certain times of day when Cox slows down bandwidth or participates in rolling outages for our area. Normally this is during a "downtime" where most of our neighborhood is either on site working or overnight, but it also happens on a regular basis in the morning and the early evening. This has caused my family and I to resort to the use of our cellular hotspots which has eaten away our emergency data store. Cox maintains that they do not participate in choking bandwidth, but I have spoken to several household, and am sure that if the BBB were to investigate they would find more than adequate evidence that Cox, in an effort to save themselves money, cuts services to lower their operating costs. I do not believe that Cox is willing to assist its clients and will be looking extensively into alternative providers with better overall service. I truly hope that this helps someone else before they make the mistake of believing Cox's promises, and urge you all to look very carefully at any provider that you choose to contract with.Cox Communications
Date: 08/06/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolution due to customer not wanting to provide account information for us to further assist or locate the account to send our field team to resolve this problem described. We advised to call our 1800 **************** Number when ready to address the concern. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolve. We appreciate the opportunity that the BBB has given to us to assist our customerEdouard C
Date: 08/06/2024
I am unable to reach any meaningful resolution with ***.Review fromEmily R
Date: 07/11/2024
1 starEmily R
Date: 07/11/2024
Ive been a *** customer for 3 years, paying $211 every month for internet and cable. Now they are saying that our promotional period is over and that our new bill is $337. What a scam. *** should be investigated for their crooked business practices.Cox Communications
Date: 07/15/2024
*** made attempts to reach ********************* in receipt of her complaint; however, we did not have the opportunity to speak with them. Should ************** wish to discuss this matter further, they can reach a *** representative the contact information provided.Cox CommunicationsReview fromJonathan D
Date: 07/09/2024
1 starJonathan D
Date: 07/09/2024
Absolutely horrible company. You pay for 1000mbps and you end up getting ~30 on a daily basis. Should be sued for fraud. Company will not even remotely close come to expectations. Dont listen to their liesCox Communications
Date: 07/12/2024
We made attempts to contact Mr. . . . However, we were unable to reach them.Should they wish to speak with us, they can reach a *** representative at the phone number provided via email. Thank you.Review fromSue C
Date: 07/03/2024
1 starSue C
Date: 07/03/2024
This is the second time I am having this issue, Cox Communication sent me a letter yesterday 07/02/2024 saying that my last payment was returned and that I was to pay not only the returned payment but also a 25 fee, so I call cox and informed them that my payment has indeed went through and it was never sent back on June 26. Well the lady I spoke with said at first it was my June 26 payment and processed to ask for the confirmation number so I gave it to her she then changed her mind and said no it was the July 2nd payment when I gave her that confirmation number she then preceded to ask me why did I pay two payments in June, and told me that I was update on my bill but that even though the payment didn’t go back I still had to pay 25 dollar fee because the system does that not them. It doesn’t matter if you have proof of all your payments cox will still make you pay something either you already paid or something that didn’t happen. This is crazy, if I had other options I would not be with cox.Cox Communications
Date: 07/10/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. ******************** Executive Resolution Specialist Cox Communications, **************Review fromKim R.
Date: 07/02/2024
1 starIm writing a review for being misquoted a price for internet. I initially transferred my service from 4175 N Falcon Apt 1065 which was included in my rent to ******************************************** 1084 which I now pay separately. I was told to transfer service to avoid paying $50 deposit so I transferred service beginning 6/1/24 and was not told that unlimited data would be an additional $50. When asking about the total price with unlimited it was quoted about $110 and without $89 but getting first bill it was $234 for just internet which is ridiculous! I need for the first call to be pulled when I initiated the service. I never completed it at that time because I was on lunch and did have time to complete the transaction so called back a few days later to complete the saved transaction but pricing was not done on that call, the rep just completed the order. So please pull the first call and can pull the second one too just to reconfirm what Im saying. I do not need cable services but its totally ridiculous for just internet! Your reps are not trained properly and misquoting info. The last rep is the only one explained everything after I called complaining about the bill last week.Review fromSue M
Date: 06/17/2024
1 starSue M
Date: 06/17/2024
No one here knows what anyone else is doing. Went in person Sat. to arrange low cost internet for my ex husband on a fixed income. Am agent told us Connect Assist was only alternative at $30 a month. I asked why ******* can offer one for $10 a ********** just shrugged his shoulders. We set up appt for Sunday 6/16 for tech to come out & install new modem agent said we needed for that pgm. Sunday afternoon I got email appt was scheduled for Monday 6/17. Was on phone chat with them for an hour Monday morning & no one could explain to me why. I also questioned why **** would go up to $200 a month instead of saving him money. I got an email saying they would credit acct. My ex emailed me after 3 Monday to say no one had been there. I called them again & *********** person I spoke with (***) said there was NO record of any transactions taking place. I have ALL the emails. We are getting tired of this service as there is always something wrong, cable going out, internet spotty for more & more money. They have a *************** know it.Cox Communications
Date: 06/20/2024
Dear Sue ********************** (***) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.Our Executive Escalation team member spoke with you regarding your *** account on June 19, 2024, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our *************************** at **************.Best Regards, *** West Region ---------------------------------------------------------------------------------------- The Executive Escalations TeamReview fromTimothy H
Date: 06/11/2024
1 starTimothy H
Date: 06/11/2024
Constant outages. Terrible customer service. Outrageous prices for a barely functional product.Cox Communications
Date: 06/24/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration ********************************** Specialist Executive Escalations Support TeamReview fromCorey T
Date: 05/06/2024
1 starIf I could give zero stars I would. COX IS TERRIBLE AND THEIR CUSTOMER SERVICE IS NON-EXISTENT! We have COX internet. On a routine basis they take the service down from about 8am until late afternoon. They will not notify the customers in our area of these down times nor will their customer service discuss the issue with the customers. My wife is a health care provider who sees patients via internet calls 2 days a week from home and the rest of the week commutes for an hour and a half. Every two weeks on one of the two days (Monday or Thursday) she works from home we lose internet for the entire work day. COX does nothing to resolve this, their customer service won't discuss it, no reason, no cares. This is in the suburbs of New Orleans in a very well developed, long established community where my neighbors have ZERO reliability issues with their ATT fiber optic. Yet COX won't even discuss the outages with us. It us out again today, I called someone in billing since tech support would not help wanting to see if they could credit our account for the outages and they hung up as I was detailing the outages. Save your money and save yourself the aggravation. Go with anyone but COX.!!!!Review fromRose t
Date: 05/01/2024
1 starWorst customer service. You are trying to explain the situation and even before your done, c/s starts speaking even before you finish explaining and when you try explaining again and they cut you off stating their famous quote from what I heard from others customers, 'your not letting me talk, you keep cutting me off. And 'You keep talking over me.' Technician came in and changed my grandfather model I had and I told the tech guy no because they'll charged ******. He said they won't. I was charged. No communication with tech and billing.
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