Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  2121 Airline Drive Metairie, LA 70001

  
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  Cox Communications

  1400 Lake Hearn Dr NE Atlanta, GA 30319-1464

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  Cox Communications

  5011 Riverside Dr STE A Macon, GA 31210-1121

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  Cox Communications

  1017 Progress Street New Iberia, LA 70560

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  Cox Communications

  150 E Wilcox Dr Sierra Vista, AZ 85635-2524

Review Details

• Review fromSergio M

  Date: 04/18/2024

  2 stars
  Like any other ***********, they want your business, but are not willing to provide the service. I switch companies and *** kept saying it was not their fault. I was left without any income communication, I was only able to text and call, but no one could call or text me. Called *** several times, I was told that I needed to fix it on my end, and it look like every time I came to the store or call, it was me or the previous providers fault. I was without a phone for almost a week (6 days) and I tried to extend ***** to the company, but they didnt try to keep my business. 3 transfers and 1 new line, I ended up transferring one line, buying 2 new lines, and my line was never fixed.

• Review fromKaren W

  Date: 04/16/2024

  1 star
  I felt that my monthly bill was getting too high ($385 per month for internet, *********** Plan and landline) and got online to look for an alternative *** plan. In the past, the ***************************** was able to give discounts to keep your business but their focus now is getting you to go with their cell phone service and discounts are tied to that goal and I'm not interested in switching my phone service. The plan I found online said it would lower my bill by $55.49 per month. This plan specifically said there would be no change to my internet and ** service. The only change was to remove the landline. However, the next time I tried to record a program, I found I no longer had that ability. I called *** and they told me that the *** was not part of the ** service and was separate. I argued that in their online promotion, the list of services I currently have, "Record up to 6 shows at once," which is the *** service, was listed under **. They offered to give me a $5 discount off of the $20 cost for *** service. I felt this was unacceptable as the advertising was extremely misleading. I could see after looking more closely that the "Record up to 6 shows at once" under the new ** service was gone. This change was under the heading, "**, No change." Who would think to check that all services were still listed as it specifically noted above there was no change to the ** service. I was ultimately able to resolve the issue with my second call to *** after threatening to go to our local station's consumer reporter. They lowered my monthly bill to the promised amount in the promotion and added back my *** service at no additional cost. I am filing this negative review because their promotion was extremely misleading. From past experience, I know that in 12 months, *** will raise their rates again and also charge me full price for the *** service!

• Review fromsteven w

  Date: 04/09/2024

  1 star

  steven w

  Date: 04/09/2024

  If I could give zero stars I would. *** has become quite literally the worst company I've dealt with. As a *** customer for 19 years I had never had a single problem. Recently, over the past few months I've been having insane amounts of data taken from my account in the for *****k gb per month of which *** allows 1.5gb so i'm blowing thru it by 1500-1800% every month. I've begged with them this is not me but they assure me it has to be and have suggested I add the 50 a month unlimited data to avoid this. Ok well prove to me i'm using this data and I'll happily pay you to which I get no response. I'm a disabled combat veteran and I live on a fixed income so 100 a month they charge to me for going over when my bill should be 119 is massive and adding a 50 option to the plan isn't feasible either. Good thing is I discovered ****** fiber who gives me better speeds and unlimited data for 90 a month. *** you are very disappointing and your customer service is becoming the worst.
  

  Cox Communications

  Date: 04/15/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.Thank you for your time and consideration. ****** Executive Resolutions Cox Communications, West Region

• Review fromgary o

  Date: 04/09/2024

  1 star
  Terrible service and no ability to talk to customer service and they raised their prices. Every week and daily service interruptions. I recently signed up to upgrade speed and now is worse than ever. Looking for alternatives to fix but they are a monopoly in myvarea.

• Review fromSandra M

  Date: 04/01/2024

  1 star

  Sandra M

  Date: 04/01/2024

  Good afternoon, I have been a customer with Cox for many years, I have internet and a house phone, On 2//2024, I used my house phone to have contact with my friend, she lives in Tucson as well and me and our area code is 520, I received a long-distance bill for 136 dlls as my friends phone is listed In Sierra Vista, AZ, because we have the same area code I didn't know that I was using long distance and this charge appear to be a scam to me, I attempted to address my concerns by phone but got transferred at least 4 times and was in the line for more than 1 hour and nobody could help me. Thanks :)
  
  
  
  
  
  

  Cox Communications

  Date: 04/03/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.Thank you for your time and consideration. Executive Resolutions Cox Communications, West Region

• Review fromStephanie B

  Date: 03/28/2024

  1 star

  Stephanie B

  Date: 03/28/2024

  Terrible customer service, rude and disrespectful. I was trying to understand a billing problem and they treated me like I was scum. I told them I had been a solid customer for many years and paid over ***** to ***. It didnt matter. They would not transfer me to a supervisor or rather they actually faked a callback to me where they held their mic far from their mouth which distorted their voice. When I said I couldnt understand them, they said they would call back, which they didand immediately disconnected the line when I answered. My husband, an attorney, had to bring cash to the *** store because we werent permitted to pay online. We disconnected our landline and cable and cannot wait to be done. If we didnt need WiFi and there wasnt a monopoly then wed quit that, too. I was hoarse and shaking after the call. Im a 67 year old psychologist who has worked with antisocial people. I cant diagnose someone but I can give an impression that this customer service person should not be working with people, they seemed to enjoy being mean.
  

  Cox Communications

  Date: 04/01/2024

  Dear *********************************, Cox Communications (***) is in receipt of your complaint filed through the ************************ Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. If you have any questions or concerns regarding your account, please contact our *************************** at **************. Best Regards, *** West Region ---------------------------------------------------------------------------------------- The Executive Escalations Team

• Review fromKim P

  Date: 02/28/2024

  1 star
  I have been here at least 5 times. They constantly have new employees that dont know what theyre doing. I get contradicting information every time. My bill has never been correct.

• Review fromMatt G

  Date: 02/20/2024

  1 star

  Matt G

  Date: 02/20/2024

  I attempted to add Contour TV to my Cox internet account and spoke with ****** in Las Vegas. We negotiated a monthly price of $118.84, but when Cox sent me my proposed bill, it was for 240.10! ****** gave me her phone number and extension and told me to call back if I had any questions. When I received this email from Cox, I called ****** twice and left messages for her to return my call. Of course, she never did. I then called and spoke with ****** in Las Vegas, who agreed the charges would be $118.84. She said she would call me back the next day at 1 PM to confirm the price, but she never did. For the next several days, I spent almost 4 hours speaking with supervisors (who were based in the Philippines and could barely be understood), and I had to talk to several supervisors (notably *** and *****) to get clarification of my bill. ***** agreed that she could see that I was quoted $118.84, but at the same time, stated that the charge of $240.10 would still stand. I recorded every conversation with Cox every time that I called them. I told them about the promised returned calls I never received and that ****** never called me back after two messages were left. I was lied to by Cox, and ***** even agreed that I was lied to. Also, ****** promised that if I had to return my equipment, I would be given credit for my inconvenience, which I also recorded, but this was a lie. I used to have CenturyLink, and I told Cox that as well and said that I thought CenturyLink's customer service was the worst. But now, in my opinion, Cox has overtaken them as the worst communications company in Arizona.
  
  
  
  
  
  

  Cox Communications

  Date: 02/29/2024

  Dear ******************, 
  
  Cox Communications (***) is in receipt of your complaint filed through the Better Business  
  Bureau.Let me begin by thanking you for allowing us the opportunity to serve you. We thank 
  you for bringing your concerns to our attention. Doing so allows us to improve the quality of the  
  service we provide to our customers. 
  
  Our Executive Escalation team member spoke with you regarding your *** account on February 29, 2024, and have provided a resolution for the concerns brought up in your complaint.  
  
  If you have any questions or concerns regarding your account, please contact our ****************************************** at **************. 
  
  Best Regards, 
  
  *** West Region 
  ---------------------------------------------------------------------------------------- 
  The Executive Escalations Team 
  

• Review fromDeborah B

  Date: 01/16/2024

  1 star

  Deborah B

  Date: 01/16/2024

  Watch your bills from ***. They have hidden fees and does not notify the customer about them.
  

  Cox Communications

  Date: 01/24/2024

  We want to thank the customer for taking the time to post her review. *********** of this complaint, *** spoke with the customer on January 19, ****. After review of the *** records on file with the customer we believe the customer is satisfied with the results of our research. We sincerely apologize for any inconvenience caused. Should the customer have any further questions about this matter, we ask that they contact our Executive Escalations Specialist at the phone number provided to them (via voicemail). Thank you. Cox Communications

• Review fromLogan C

  Date: 12/03/2023

  1 star

  Logan C

  Date: 12/03/2023

  *** ******** Services has failed ** multiple times now. It took more than 4 months to install the line, and since then we've had almost 3 months of inconsistent internet that crashes multiple points in a day, with consistent amounts of packet loss that affect our ability to work from home.We've had over 6 technicians to the property, all have said it's a "packet loss issue outside and they will send someone to resolve it", only to send a technician who tells us the same thing with no results days later. We've spoken to someone who says they'd take our poor experience to corporate, but we've heard nothing back or been able to get in contact with them again. This is only a year long contract and half of it we have practically not been able to use.
  

  Cox Communications

  Date: 12/07/2023

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. ************ Executive Resolution Specialist Cox Communications, ****************