Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 81 Customer Reviews
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Review fromLost C
Date: 09/16/2023
1 starHorrible service. My bill was increased and I changed service to lower my bill which required me to exchange my cable box which I did and then was required to pay an additional $50 to activate it. Came home and plugged it all for it not to work. Called support and they told me to go exchange it AGAIN. Get home and reinstalled the new one a totally different error. Contact support and they walk thru the same steps resulting in same error and then they say I need to PAY for their technician to come to my home to fix THEIR MISTAKE! Ridiculous.Review fromSarah H
Date: 09/06/2023
1 starSarah H
Date: 09/06/2023
After cancelling my acct due to them not bothering to show up or even call about an installation appointment this July, I had to go through the entire process of cancelling (being misunderstood by the chat box idiot, then being on hold for 15min) AGAIN this morning. The man on the phone was a complete a****e to me, a customer who was upset. He berated me the entire time, claimed I was quote, "Yelling & carrying on" . I was not. That dismissive sexism will not stand. I will CONTINUE to tell all my friends to dump COX, and will proclaim this loudly on every medium I can. COX COMMUNICATIONS OF OKLAHOMA DOES NOT DESERVE YOUR BUSINESS
Cox Communications
Date: 09/08/2023
Cox made attempts to reach Sarah Hunnicutt in receipt of his/her complaint; however, we did not have the opportunity to speak with them. Should Ms. Hunnicutt wish to discuss this matter further, they can reach a Cox representative by calling the number provided. Cox CommunicationsReview fromHomayoun S
Date: 08/24/2023
1 starHomayoun S
Date: 08/24/2023
I have had the most terrible experience with *** business. I had a 3 year contract with them that ended last year. I called them and they asked if I sign another 3 year contract they will keep my rate the same. I did! A huge mistake! In the fine prints (written by lawyers and for lawyers), it said that if I break the contract, I will be responsible for all the monthly payment (in full) until the end of the contract! This is akin to slavery! I cannot switch. I am now paying more than double the price for half the rate that I can get from an alternative provider which has no contract and guarantees that the price will never change! This is bad business practice! Buyers beware of *** and its deceitful tactics, and contracts!----"3. Termination Customer may terminate any Service before the end of the Term selected by Customer above in the Service Terms upon at least thirty (30) days written notice to ***; provided, however, if Customer terminates any such Service before the end of the Term (except for breach by ***), unless otherwise expressly stated in the General Terms, Customer will be obligated to pay *** a termination fee equal to the nonrecurring charges (if unpaid) and One Hundred Percent (100%) of the monthly recurring charges for the terminated Service(s) multiplied by the number of months, including partial months, remaining in the Term. *** may terminate this Agreement without liability at any time prior to installation of Services if *** determines that Customers location is not reasonably serviceable or there is signal interference with any *** Service(s) according to **** standard practices. If Customer terminates or decreases any Service that is part of a bundle offering, the remaining Service(s) shall be subject to price increases for the remaining Term. If Customer terminates this Agreement prior to installation of Service by ***, Customer shall be liable for **** costs incurred. This provision survives termination of the Agreement."Cox Communications
Date: 09/01/2023
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration.****************** Executive Resolution Specialist *** BusinessReview fromJossie S
Date: 08/01/2023
1 starJossie S
Date: 08/01/2023
They told me that they would make an adjustment for the days that I was without internet service and that never happened, in addition to the fact that they have me on hold for hours every time I call the last time the loyalty department treated me badly.They give me the runaround and every time I call they give me a different story.Cox Communications
Date: 08/10/2023
We want to thank the customer for taking the time to post their concern. In receipt of this complaint, *** was unable to locate an account with the information provided. We sent several requests for additional information and received no response. We sincerely apologize for any inconvenience caused. Should the customer have any further questions about this matter, we ask that they contact our Executive Escalations Specialist with the information provided to them (via email). Thank you. Cox CommunicationsCox Communications
Date: 08/10/2023
We want to thank the customer for taking the time to post their concern. In receipt of this complaint, *** was unable to locate an account with the information provided. We sent several requests for additional information and received no response. We sincerely apologize for any inconvenience caused. Should the customer have any further questions about this matter, we ask that they contact our Executive Escalations Specialist with the information provided to them (via email). Thank you. Cox CommunicationsReview fromKenneth K
Date: 07/19/2023
1 starKenneth K
Date: 07/19/2023
Business Beware- *** Business has a Contract with mandatory 3 year period with an automatic Annual renewal after the 3 year term. Both have a penalty of having to pay the full service period. After the 3 year period I couldn't find the contract so I called *** Business and asked if I cancelled if there would be a penalty.The representative said that I would be in a Month to Month contract at that point. So I cancelled later I received a Bill for $3,400.00 with no explanation for the charge.I called *** Business and they said it was an Early termination penalty. The representative sent a copy of the contract. it did have that clause in appendix ***** explained to *** Business and their Debt Collector that I had called and was told it would be month to month and they said the representative was wrong.I finally settled for $1,800.00 for services I never received. I will never use *** AGAIN!Cox Communications
Date: 07/27/2023
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. Their early termination fee was charged in error and the customer has been refunded their monies back. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. ************ Executive Resolution Specialist Cox Communications, ****************Review fromKirk W
Date: 07/17/2023
1 starWe had Cox internet and a modem that I thought we had bought (that's what the install tech told me). Anyway, we moved and the modem was shipped and put in to storage near new address. Cox charged us for the modem. I called and coordinated sending it back as soon as we got access to the modem. Cox, even after my having coordinated things, contacted a collection agency! Since then the modem has been returned via UPS, but doesn't show in Cox' system. So, no resolution yet. I have chatted with Cox twice on this matter and a phone call initially to coordinate the modem's return. I will NEVER use nor recommend Cox internet to anyone.Review fromGail S
Date: 07/17/2023
1 starGail S
Date: 07/17/2023
"0" IS MY RATING!! *** is the WORST COMPANY there is for cable/intenet! The service to my whole community in ************* has been out 2+ days with NO answer to when it will be back on. WHEN ARE WE GOING TO GET SOME COMPETITION??Cox Communications
Date: 07/20/2023
Dear BBB: The ********* Executive Escalations team responds to our customer's review. We are very sorry for your experiences with the recent outages and feedback. Evidently, your area had outages due to line and pole issue in area and our outside plant network team worked the needed repairs. One of our team members tried to contact you at your residence and provided their contact information in the event you may need further assistance regarding your services. We do see you contacted our call center and had been provided outage credit for the time being without service. We are very sorry for your experiences, and we appreciate your patronage. Our agent provided their department contact information and name in the message left. Our team is available M-F 8;30 am to 6:00 pm.Respectfully, The Northeast Executive Escalations teamReview fromJames D
Date: 07/08/2023
1 starHello **** ********, CEO / Cox Communications : I canceled Cox Internet service in June 2023 by phone with your Cox customer service people, and order the Internet service to be terminated for **** ******* ** ***** ***** ** ***** to be disconnected. The account was fully paid and always up to date. Subsequently, Cox continues to contact me, as though the service was never terminated, and COX continues in several daily phone calls to hang up on me and refuses to terminate. Cox's actions of deliberately attempting to charge extra fees in a negligent manner, deceptively refuse to cancel the service, a reasonable person would conclude constitute fraud by COX attempting to burden customers with fraudulent extra fees knowingly in bad-faith. If Cox management leadership truly wanted to better serve customers, aware of the problem, it have already finally fix the problem that has plagued COX for many years, evidence by thousands of customers reviews of the matter. For example, in my experience Spectrum Internet has a very convenient, friendly and efficient, quick response customer service system. Therefore, it is also reasonable to conclude that COX could if it wished fix the problem, but it has refused knowingly to do so. This matter has been forward to Ohio States Attorney Office with a recommendation for customer class action legal remedies being pursued. The burdensome extra fees COX attempts to get are simply not legal, and defraud many customers, and particularly those terminating the service. As I ordered at least a month ago (early June 2023) terminate my Cox account and stop harassing me and others with your fraudulent Cox fee scams and grossly negligent, illegal customer service schemes. Best Wishes, J DReview fromJoseph L
Date: 06/29/2023
1 starJoseph L
Date: 06/29/2023
I attempted to upgrade to a 2G service because on the website it was available in my area *********** **. This was the first or second week of June. When I received the new modem, I connected and it doesn't work.. I had a tech appt and was told everything was fine outside and that it must be me. Tech did nothing inside and left in 10 minutes. I contacted *** back and spoke to a rep who apologized for my experience with the previous tech and they said they would send someone else out on Saturday 6/10 I believe in the morning and assured me this would be handled better. I wake up Saturday morning to find out it would actually be Sunday morning. The rep comes out on Sunday morning and states that they don't even think 2G has been rolled out here yet. They called their supervisor who confirmed that informaion and that rep left almost immediately. Oh but it gets better. I call *** and speak to an escalations supervisor. The supervisor looked into my issue and discovered that the 2G service was NOT rolled out to my area and won't be until 6/27. Never should have been availabe on the website for me and they made it live too early. ***** FAULT. Fast forward to the 27th of this month and I still don't have 2G service. I contact someone via live chat. They schedule a rep to come out yesterday. Those reps say the modem they sent me was the wrong one for 2G and that I need a standalone modem that has no Wifi capability. I said fine lets do that, they waived my fee for the modem given everything I had already been through. Well here's the thing, we find out that I can't even utilize the 2G service bc my laptop can't handle it. I weighed my options, (Get a New PC, Go back to my 1G) I decide to go back to my 1G. I still had my old modem figured it was best. I ask to switch back and they say they're going to charge me ***** bc my credit as a deposit. Make that make sense. I never stopped my service, I simply tried to upgrade and now they're charging me to use the old modem.Cox Communications
Date: 07/07/2023
We are sorry for the poor customer experience reported by this customer, and welcome the opportunity to address their concerns. A *** Executive Escalation Team member attempted to contact our customer in response to their complaint. Unfortunately, we were unsuccessful in reaching them. Reviewing the account we can confirm that the customer was not charged a deposit fee. If the customer would like to speak with us regarding their complaint and concern, they can reach our Executive Escalation Team at the phone number we provided in our email. Thank you *** Executive Escalations TeamReview fromBrandon T
Date: 06/25/2023
1 starI have had *** **************** in two different towns in *******. Unfortunately, I have experienced consistent issues with the service as it only seems to work about 70% of the time. There are frequent disruptions ranging from hours to minutes every single day. Despite reaching out to *** for assistance, they have been unhelpful in resolving the issue. They insist that the problem is not on their end, but I'm left wondering when they will take responsibility for these ongoing service interruptions.
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