Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cox Communications

  2121 Airline Drive Metairie, LA 70001

  
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  Cox Communications

  338 Edwards Ave New Orleans, LA 70123-4216

  
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  Cox Communications

  5441 E Broadway Blvd Tucson, AZ 85711-3704

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  Cox Communications

  650 E 12th St Douglas, AZ 85607-1902

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  Cox Communications

  1906 Eraste Landry Rd Lafayette, LA 70506-1999

Review Details

• Review fromOry B

  Date: 11/15/2023

  1 star

  Ory B

  Date: 11/15/2023

  Forwarded to the loyalty department where their solution was to increase my bill for the same internet. Was able to reduce my bill without using the phone. It is completely absurd to hear that it is not possible and thats not how it works. There is outages all the time. It never ends. They are so impossible to deal with, literally the most helpful people just refer you to horrible people that are not there to resolve any issues but to create more issues. I wish there were more internet companies in my area because having to deal with *** is the biggest hassle ever.
  

  Cox Communications

  Date: 11/20/2023

  We appreciate the opportunity to assist our valued customer. We have contacted our customer and addressed his concern.We sincerely apologize to our customer for any inconvenience. Thank you!
  

  Cox Communications

  Date: 11/20/2023

  We appreciate the opportunity to assist our valued customer. We have contacted our customer and addressed his concern.We sincerely apologize to our customer for any inconvenience. Thank you!

• Review fromGalen J

  Date: 11/10/2023

  1 star

  Galen J

  Date: 11/10/2023

  *** has an outage almost daily in my area. They have told me my router is causing the neighborhood outages. If one router is causing area wide outages, that is a major security issue. There were over 70 outages in July alone. They refuse to record all of their outages, presumably to scam people even more. If i could give them 0 stars, i would. If there was another option for my area, i would take it within seconds.
  

  Cox Communications

  Date: 11/15/2023

  We want to thank the customer for taking the time to file their concern. In receipt of this complaint, *** was not able to connect with the customer and we could not locate an account with the contact information provided. We believe we have exhausted our efforts to resolve this matter. We sincerely apologize for any inconvenience caused. Should the customer have any further questions about this matter, we ask that they contact our Executive Escalations Specialist at the phone number provided to them (via voicemail). Thank you. Cox Communications

• Review fromDaniel C

  Date: 11/10/2023

  1 star
  Following up to my original complaint. my service from *** Internet has been the worst customer service experience Ive ever had.I called to lower my bill. *** rep said they would swap out my modem free of charge. Great.Now, *** wont repay my $100 installation fee because theres no evidence of it being verbally stated that it would be free. So I have to pay because the lady didnt write it down? Great business strategy. Make promises, dont keep them, and then charge the customer.Im short, I called *** to hopefully lower my bill, and it cost me $100. Thanks for the great customer service.

• Review fromRonald S

  Date: 11/08/2023

  1 star

  Ronald S

  Date: 11/08/2023

  **************** has been very spotty. Multiple outages in my area. Meanwhile my monthly bill remains the same. Go figure, no discount for service outages. Very disappointed in *** as of late. I would give them zero stars if I could. My account is never paid late and I have been a customer for over 20 years. Strongly considering going with another provider.
  

  Cox Communications

  Date: 11/09/2023

  We appreciate the opportunity to assist our valued customer. We have contacted our customer and addressed his concern.We sincerely apologize to our customer for any inconvenience. Thank you!

• Review fromBridgette W

  Date: 10/18/2023

  1 star

  Bridgette W

  Date: 10/18/2023

  Issues daily with connectivity on my most used devices starting in April of this year. Constantly have to turn the wifi off and on, called online technical support about three months in and they have a technician visit because they cannot diagnose the problem on their end. The first technician calls then leaves before I can answer the door. Their customer service contacts the technician on my behalf five minutes later but they had already driven far enough away that it would be past their working hours to come back. So I have take time off of work for the next visit availability. Technician visits, ultimately decides to change the router then charges me $100 without notice that changing the router will result in the extra installation fee. Contact *** to complain about being charged without warning that the service will result in a charge and ask if I can contest the charge. I was told no as the technician determines the charge. Asked to leave a complaint about the service, never received follow up nor an attempt to make amends, so I dont know if it was ever filed. The problem has not been fixed but when I called and asked if they could guarantee I wouldnt be charged for another visit for a fix, they would not guarantee that. I dont want to be charged again for a visit so I wont contact their customer service again. I would not be with *** if it werent for an upcoming move that makes switching out services more of a hassle. Also the new router is loud enough that I hear noise from it when I am in the same room. Its a small but annoying addition to **** already abysmal service.
  

  Cox Communications

  Date: 01/25/2024

  We have contacted our customer directly and addressed her concern. Thank you!

• Review fromTaile M

  Date: 10/17/2023

  1 star

  Taile M

  Date: 10/17/2023

  My experience with Cox Communications has been nothing short of a nightmare. As an active duty service member, I've faced the challenge of frequent relocations, and *** has proven to be an unreliable and unaccommodating service provider. Before my recent move, I decided to terminate my service due to increased pricing, only to find that *** not only failed to disconnect my service promptly but also billed me for an additional month despite my cancellation request. Their customer support team not only dismissed my concerns but also insisted I pay for the full month's service, even after I had clearly communicated my intention to cancel.Adding insult to injury, *** sent my account to collections when I refused to pay for the unjustly charged month. This not only damaged my credit but showcased a complete lack of empathy and understanding toward military personnel facing unique circumstances. As an active duty service member, I strongly advise others in a similar situation to consider alternative service providers that prioritize customer communication and fair business practices. Cox Communications' disregard for customer concerns and punitive actions have left a lasting negative impression, and I believe fellow service members deserve better treatment from their service providers.
  

  Cox Communications

  Date: 02/05/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.Thank you for your time and consideration. **************************** Cox Communications, West Region

• Review fromPhil C

  Date: 10/02/2023

  1 star

  Phil C

  Date: 10/02/2023

  In late June we contacted *** Cable technical service concerning persistent interruptions of service that were causing us to be dropped off from Zoom calls which we were leading/moderating. We were told there would be no charge if the technician determined the problem was not within the walls of your home. The technician determined the problem existed out on the street, but that was not withing the purview of his responsibilities. He promised to report it through proper channels but didnt know when it would be repaired. Upon his recommendation we even upgraded our Wi-Fi router to the latest model to ensure the best service possible. The problem persisted. Our next-door neighbor complained he was having the same problem. All three of us work from home and thus depend on reliable internet service. Through July, August and September after multiple calls, here we are in October and the problem persists daily at least two times daily! For the past 10 years, *** has provided reliable service, however after a neighborhood outage in June these intermittent outages began and persist. We have nowhere to turn except to complain to the BBB.
  

  Cox Communications

  Date: 10/10/2023

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution.It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the BBB has given to us to assist our customer. ****** Executive Resolutions **********************, West Region

• Review fromLiza B

  Date: 09/30/2023

  1 star
  Cox communications in *********** ******* provides awful internet and cable services, particularly to "older neighborhoods" where in lieu of fixing their systemic fiber network problems, *** insists on doing "patch work" leaving customers with no service or extremely poor slow functioning services, which is essentially useless. As others have mentioned, *** has a monopoly on this area, leaving essentially no other internet/cable tv options for the consumer. People pay hundreds of dollars per month for these ridiculously priced *** packages, which is only rewarded with ongoing poor service, to include lack luster customer service and tech support. We're currently experiencing the most recent outage of multiple outages which have occurred each week for the past few months. The current outage has a resolution date estimated at 5 days out from today! Five DAYS. Do better ***, you should be ashamed. Internet is no longer a luxury as many rely on the internet for work and their livelihood. SICKENING.ZERO stars.

• Review fromArthur A

  Date: 09/27/2023

  1 star
  Do NOT do business with them. I pay for ****mbps with unlimited data, and I still have to reset my modem MULTIPLE TIMES A DAY, for it to work properly and not be capped at an astounding 30mpbs. They will throttle your internet on purpose, even if you pay for unlimited data! Their "smarthelp" should be called "Dumbhelp" and they will make it as hard as humanly possible to get in contact with a live agent. Their robo-helper will not get past the question of "are you a *** member?" no matter what you answer or what you say afterwards, it is there simply to trick you and make them look like they care. *** you can do is schedule a tech visit, which will ultimately be meaningless as the internet will be back to limping in about 1hr after the tech has left. Not only they don't care about the client it seems that they're out to scr*w with the client as often as possible out of sheer greed. Not to mention that I pay my bill on time, miss payment by a day? Oops too bad here's our extra fee. We don't provide the agreed upon service? Haha too bad, you still pay the same amount! *** is a textbook example of the type of greedy corporations that are destroying America, avoid them like the plague.

• Review fromMorgan H

  Date: 09/19/2023

  1 star
  I work from home and EVERY. SINGLE. DAY. I have issues with my connection from ***. about every 2 weeks or so a technician comes out and tells me that nothing is wrong with my fiber connection. 2 weeks later a different tech comes out and says yeah we cant tell you that theres a trouble ticket, but here it is and shows me. Zero transparency in communicating to me what is actually happening with my connection and I am ****** annoyed with have you turned it off and back on again? I have an average number of devices in my home. No one is home during the day except for me. My computer is hardwired and my connection is still horrible at best. 4 speed tests will all generate different results, and all I hear is fiber is supreme blah blah. The only thing supreme about any of it is my bill that is paid on time, every time, without fail, even though my connection is worth 1/4 what I pay for. Who regulates ***, and who can come out to check this connection? This is consumer fraud. Im paying for one thing and getting a totally different speed and intermittent connection. *** asked for a supervisor to come out so I can explain what has happened because theres an obvious disconnect between the call center and the tech who is standing in front of you. They rotate out equipment as a bandaid so I feel they have done something, and yet the issues persist.