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Business Profile

Real Estate Auction Services

CivicSource
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought property in Feb 7 2025 and had been months asking for a recorded copy and submission to the courts to obtain title for property I purchased and I have yet to receive anything from civic source. I have contacting the county in which I purchased the property and nothing had been submitted on my behalf

    Business Response

    Date: 05/23/2025

    Our legal team is looking into this.  Our records show it was sold in February 2024 and recorded on 3/28/24.

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keep calling and emailing trying to see why the status of my refund for $850 still pending no answer customer service dont know all they could do is ask they account department which never get back with a answer on why its still pending are when i will be refunded Was issue a refund on January 8, 2024 today is May 9, 2025 customer service says it takes 90 days and its past that and i still have no refund and still havent been contacted by the account department are anyone about this matter. Civic source is a scam they have no problem taking the money right away but you have to go through all this to get it back

    Business Response

    Date: 05/12/2025

    We processed the refund on 3/27/25 and it came back returned due to customer bank issue.  We are in the process of doing the refund out of our accounts payable system that will go out this week.

    Thanks,

    ****

  • Initial Complaint

    Date:05/01/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took part in an auction which ended on Wednesday, February 5, 2025. I later received the confirmation paper work on more than a month later on Monday, March 24, 2025. Since then, I've had to cut the high grass, to be a good citizen of the city, to avoid any backlash or risk illegal dumping on the property. I was originally advised by the closing department of documents from each auction being delivered to the city for processing once a month. As of today, Wednesday, April 30, 2025, the sale has not been delivered for signature and recording with the city. I've attempted multiple times to address such issue with a Ms. ****** ********. I've asked for supervisors and sent multiple emails and made multiple phone calls. No assistance, same "I'll send her an email, I'll place a note for her supervisor, I'll be sure to add your comments to the email to her." I have work to be done on the site and contractors on standby, not for long, pending simple actions to be taken on this property.

    Business Response

    Date: 05/02/2025

    We are in the process of reconciling the *** February 2025 auction and will be processing the documents to *** mid May.

    Thanks,

    ****

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a deposit to initiate a property tax sale auction on Feb 4, 2025, The auction was held on April 2, 2025. I was not the winning bidder. I received an email on April 4, 2025 stating my deposit refund is being processed. I then received another email on April 9, 2025 that my deposit refund has been initiated and will be deposited into my bank ************* is April 21, 2025 and still no refund. This company does not do a good job of explaining their policy. I called and spoke with a nice representative, but there was nothing he could do.

    Business Response

    Date: 04/21/2025

    ******* ************ $850.00 refund was processed this morning, and she should receive it later this week or early next week.

    Thanks,

    ****

  • Initial Complaint

    Date:03/17/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CivicSource emailed on Jan 10 Saying they were going to return deposit Deposit was left October October 10 Auction ended on January 5 Its now February 15 I have not heard back from them. They keep dodging my calls. They will not reply to emails and I still have not gotten back my deposit. These guys are crooks.Deposit was for $850.

    Business Response

    Date: 03/18/2025

    I just approved the $850 refund in our Admin system and he should receive it next week.

    Thanks,

    ****

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed a deposit of $850 on a propane did not win the auction. My deposit was supposed to be refunded into my account but I have not received anything.

    Business Response

    Date: 03/12/2025

    The $850 refund was input into our system on 3/7/25.  I just approved the refund and she should receive it next week.

    Thanks,

    ****

    Customer Answer

    Date: 03/12/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    Thank you for your support!

    Regards,

    ********* *****

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried reaching out calling and letting the company know that I put the wrong card on file and it put me in the negative. I need my refund

    Business Response

    Date: 03/07/2025

    BBB,

    **** **** placed a deposit on a property for $850.00 and never called us to report any problems.  From this complaint, I had our operations team look into it and we just refunded the $850.00 back to Ajah's account, which should show up next week.

    Let me know if additional information is needed.

    Thanks,

    ****

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keep calling and emailing trying to see why the status of my refund for $850 still pending no answer customer service dont know all they could do is ask they account department which never get back with a answer on why its still pending are when i will be refunded Was issue a refund on Oct 2, 2024 today is February 25, 2025 customer service says it takes 90 days and its past that and i still have no refund and still havent been contacted by the account department are anyone about this matter. Civic source is horrible.

    Business Response

    Date: 02/25/2025

    The $850 refund was processed this morning and ******** should receive it next week.

    Thanks,

    **** *********

     

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made two deposits of $850 with CivicSource. One on 8-30-24 and 11-12-24. I didnt not win the bid and was told Ill receive my refund. Well, its been beyond the 90 day period and I still havent received my refund. I call and they continuously tell me that its pending but havent been released! I send an email and never get a response. Something is really going on within that accounting office and needs to be investigated! Its too many people having this same issue with them.

    Business Response

    Date: 02/06/2025

    We processed 2 refunds today out of our admin system for ***** ***** as noted on the attached file.  He was due one $850.00 refund and one for $715.00.  He should receive them next week.

    Thanks,

    ****

     

     

  • Initial Complaint

    Date:11/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/18/24, I submitted $850.00 to Civic Source in order to start the bidding process, on property ****** as per their website, with the understanding that if I was not the winning bidder or if the property was cancelled because of redemption by owner of the property my money $850.00 would be refunded. The auction was date was was for 11/6/2024 it was canceled 9/27/24 due to property owner redemption of property. The property was located on *********** in ***************. I have emailed and call repeatedly. A generic email response is "your refund status is still currently showing as pending. The matter has been escalated". This same email response came 10/18/24, 10/23/24. My phone calls are unanswered as well as messages (emails). Ive asked to speak to a manager and Im still waiting on that person to call.

    Business Response

    Date: 11/26/2024

    Mr. ******** $****** deposit refund was processed on 11/17/24 and he should have received his refund or will receive it in the next few days.  See below.

    Let me know if have any questions.

    Thanks,

    **** *********


    Tax Authority RefundDate Name RelatedAccountEntryNotes  Amount  *********************************************************************** 11/17/2024 ******* ******* ***************** on TAA2363          ****** ******************************** ACH TAAARF240927101025164 Redemption - Per ***** (TPS) on 9/27/24, this property was redeemed in December 2023.

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