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Business Profile

Discount Stores

Prime deals USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Discount Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two books from this company through ******. The first vanished then materialized weeks after ****** reported it lost. The second was never mailed but I was charged for it. It appears that the store is a scam which is, per ******'s customer service, exploiting seller options to block critical reviews and reports of missing purchases. Also, their email address is phony (emails bounce back as undeliverable) and there is no other contact information provided at ******; complaints are to go through ******, but ****** seems to be blocking the complaints as soon as they're filed.If you look "Prime Deals USA" up online you will find Reddit pages full of customer complaints and reports of Amazon blocking criticism of this seller, along with repeated instances of Amazon assuming the blame for customer complaints. Many of the permitted reviews are nonsensical - one simply says "Books," another says "Gift." Some people left good reviews anyway but with critical comments like "Package was late" or "Item was damaged"; these reviews are also crossed out with the exact same response from Amazon ("The fulfillment issues associated with this order were not due to the seller"). There is no way to contact them or warn others, at least not through ******. Their own website is clearly a scam - the map included on the "Contact Us" page is centered on ******, *******, despite the store claiming it's headquartered in *****. (An email sent directly to the company via their own website also came back as undeliverable.) ****** also said the company is deliberately botching the tracking numbers so the purchases cannot be traced, thus no refunds can be requested without extra ********* is clear that this seller is a scam artist and it looks like ****** is either protecting them or looking the other way. The refund I'm requesting is secondary; ****** needs to either shut this store down, or tag them so that other customers aren't taken in by them.

    Customer Answer

    Date: 03/30/2025

    Better Business Bureau:

    At this time, I have not been contacted by Prime deals USA regarding complaint ID ********.

    Thank you for your attention to this matter.

    ******* ******

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The book I received 12/2024 was not a four volume set. Its only Volume #1 with less than 600 pages. Their listing says its supposed to be 2590 pages. On 04/2024, they did the same thing and only sent me Volume #4. It took too long to get to reading that book and Amazon told me they couldnt help me so I paid $3k for a fourth of the set. This is the second time with the same listing.

Prime deals USA is NOT a BBB Accredited Business.

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