Complaints

This profile includes complaints for Crescent Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Crescent Bank

  PO Box 61813 New Orleans, LA 70161-1813

  
• 

  Crescent Bank

  P.O. Box 60048 New Orleans, LA 70160

  
• 

  Crescent Bank

  5401 Jefferson Hwy. Ste. D Harahan, LA 70123

  
• 

  Crescent Bank

  800 Corporate Dr STE 206 Fort Lauderdale, FL 33334-3618

• 

  Crescent Bank

  6107 Memorial Hwy Ste F Tampa, FL 33615-4564

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted phone order payment to CrescentBank using automated system went directly to an individual. Not the first time. The problem is that the business started showing my acct approximately ,3 months past due(?). I paid my acct every month, but since my statement shows my ****, I pay on it. Requested back in Feb or March to send me proof of when I missed a payment.. 7-16-24 I called ********** and it rolled to a business called Midland Credit MGMT.not realizing it after entering my S/S # and phone number. 7-12-24 and 7-13-24, and yesterday I refused to give info over the phone. This morning I got the auto system and put in my info for partial payment $300.50 which was confirmed and no confirmation given to me..The phone was hung up first call after holding for approx5-10 minutes. My recall went through and no confirmation number was given. Someone has ally personal info and always attempts to drawoney from my checking acct. From the *** and overseas(***** was one place).. I called ************ fraud **** immediately after I received no confirmation from the system phoned in.

  

  Business Response

  Date: 07/25/2024

  Reference Number: BBB 2195756
  
  We have received your Complaint about your account. You called in on 7/13/24 and 7/16/24 and spoke with an agent.  Upon further research, you attempted to make 2 payments on 7/16/24 and 7/20/24 both declined due to CVV2 mismatch. On 2/22/24 we sent you a notice of default letter for ******* and February. We have made it convenient for customers to use one of the following payment options; set up recurring payments, online, by phone, with an agent, ************** MoneyGram, web bill pay, or mail. Attached is a copy of the notice of default letter and payment history.  If you would like to call our team, they would be happy to discuss options and arrangements on the account to get caught up.  Please contact us at ************.
  
  Thank you,
  Crescent Bank Complaint Department 

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Crescent Bank. I do not have a contract with Crescent Bank. They did not provide me with original contract as requested.

  

  Business Response

  Date: 06/27/2024

  Complaint Id: *****************************
  **************,
  We have received your complaint requesting validation of an outstanding loan from Crescent Bank.
  We researched your complaint and would like to share the results of our investigation.
  The contract was signed on 3/22/2021. We received all loan documents from the dealership, including a copy of the drivers license, social security card, signed contract, and service contract.  
  On 10/4/2023, you spoke with management regarding 2 money order payments you said were sent on 9/25/2023. We informed you that the account was assigned for repossession.
  
  Based on this research, we have confirmed that the reporting to the bureaus is accurate, and we will not act to clear derogatory reporting.  We are providing the above referenced documents, and your account history. If you are disputing the loan, please follow the bureau dispute process and complete all the required fraud paperwork.
  If you have additional questions, please contact us to discuss the account at **************.
  
  Thank you,
  Crescent Bank Complaint Department 

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So after not being helped with skipping a payment ive come to realize that this company is over charging me in interest rates which is illegal to be exceeding an amount in charges im being charged way more than what any person should be and if this company fails to fix the charges i will be getting a lawyer so we can see who should be paying who. The people should have to be taken advantage of especially because of our credit

  

  Business Response

  Date: 06/25/2024

  Reference Number: BBB 21868793
  
  We have received your Complaint about interest rates. We researched your complaint and would like to share the results of our investigation.
  On the following dates below, you requested extensions on the account. When extensions are granted, daily interest will continue to accrue, so any payments made after the extension will be applied to unpaid accrued interest first. So less if any of the payment made will reduce the principal, costing more interest over time. This is a mandatory script that is read verbatim when requesting an extension.
  Extensions requests: 9/6/23, 11/1/23, 1/12/24, 4/15/24
  On the following dates 4/1/24, 6/11/24, and 6/18/24 you spoke with the management team who explained simple interest and how extensions impact it.
  Loans with Crescent Bank are simple interest loans, which means the loan accrues interest each day based on the interest rate and the principal balance amount. The interest rate is listed on the customer's contract and is the average of the principal balance owed in the interest each year.
  Whenever you make a payment, the money you pay will be applied first to accrued interest. Then the remainder will reduce your principal balance, so your daily interest will be reduced as you lower your principal balance.
  If you have any further questions, please call us at **************.
  
  
  Thank you,
  Crescent Bank Complaint Department 

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to delete and block this account, this is not mine . you are violating consumer loss. Please resolve this within 5 business days.

  

  Business Response

  Date: 06/20/2024

  Reference Number: BBB 21870188 
  We have received your Complaint about credit bureau reporting.  We can confirm that the reporting to the bureaus is correct and in compliance with reporting requirements.  If you are disputing the loan, please follow the bureau dispute process and complete all the required fraud paperwork. 
  Please call us at ************** to discuss payment options for the outstanding balance, or write to us directly at Crescent Bank, P.O. ******************************* 
  Thank you, 
  Crescent Bank Complaint Department 

• Initial Complaint

  Date:06/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I read reviews prior to even leaving this review and it shows what type of company I've been dealing with. The fact that this is a business and they are responding to customers response with giving personal or private information is unethical and insane. I got a car from them in 2023. Unfortunately someone hit and totaled my car. I had gap and gap isn't paying for the remainder that was owed after the other party insurance paid due to their mess up. My wife and I called crescent several times asking them to send documents that the gap insurance requested to no response. They also sent a letter back in November saying they submitted a claim to gap on my behalf which means they should have been aware of what gap requested. No one did their job! Now I am stuck with this balance to pay however my attorney says she's working on this and trying to get answers and results. This is crazy! I even called again today the rep placed me on hold and came back and said it's nothing she can do. Horrible! Please refer to gap document of denial and the letter sent from crescent

  Customer Answer

  Date: 06/18/2024

  I am wanting to file a complaint 

  

  Business Response

  Date: 06/24/2024

  Reference Number: BBB 21866908
  
  We have received your Complaint about your vehicle loss.  We did send documents to your *** company as a courtesy back in December, 2023 however it is upon the customer to follow up with the *** company to finalize the claim as the customer must provide documents to the *** company. We left you messages that the *** was still unsettled in February, and the *** company attempted to contact you as well.  However, the documents were not received by the *** company until April, after the claim was closed. We are happy to discuss options at ************.
  
  Thank you,
  Crescent Bank Complaint Department 

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are predatory Leinholder and theyve consistently and repeatedly used deceptive business practices. When I initiated the loan the representative spoke so fast intentionally so I wouldnt know I could change my due date. Since then I have been hit with late fees, and been unable to make my due date as it falls in line with other bills. Ive since tried to change it and been told I can but everytime I try its a new reason as to why I cant. I am lied to every time I speak with someone. Theyve taken away my ability to make online payments, but when I ask why they tell me they dont see that anything changed and I should be able to make them. I am forced to call them, even though Im unable to call and make payments during business hours because I am working during those same hours. This lienholder should be fined and shut down indefinitely.

  

  Business Response

  Date: 06/17/2024

  Reference Number: BBB 21853509
  We have received your Complaint about your account. The account has had extensions applied to the account over the past year. There has not been a due date change on the account, as of June *******. Per policy, the account would need to be up to date and no later than ******************* order to qualify for a due date change. One due date change is allowed per the life of the contract. If you would like to call our team, they would be happy to discuss options and arrangements on the account. Please call us at ************.
  Thank you,
  Crescent Bank ********************

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  my complaint was that I have not been able to make payments online, and every time I call and speak to a representative I am told that they are unsure and will address. Ive gotten nothing but confusing and broad communication that is subject to interpretation. They are only open during the hours that I work so I am unable to call during those hours to make payment. NOW, the vehicle has been repossessed with NO NOTICE to me WHATSOEVER for 90 days past due! This needs to be rectified immediately! I have never gotten such vague communication and dealt with a leinholder with such bad faith practices! They intentionally make it difficult! I knew better than to select a leinholder out of ********** 
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************************
  
   
  

  

  Business Response

  Date: 07/02/2024

  Reference Number: BBB 21853509
  
  
  We have received your Complaint about your account. There are multiple methods available to make payments, via online, *************, Pay near me, check or money order.   Due to certain account statuses, certain methods may be not available at all times,however mail is always an option.   There was a Right to Cure letter sent to you on June 13th, but also account status can be found online or on your monthly statements. If you would like to call our team, they would be happy to discuss options and arrangements on the account. Please call us at ************.
  
  Thank you,
  Crescent Bank Complaint Department 

• Initial Complaint

  Date:06/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in May maybe dated 5/25/2024 I was having financial hardship to make my payments and requesting a catch up low payment plan or a modification on my load they wouldn't offer no options to me they are doing unfair credit practicing and is out to repo my vehicle

  

  Business Response

  Date: 06/17/2024

  Reference Number: BBB 21843408
  
  We have received your Complaint about your account. Due to the status of the account and the number of completed payments on a new loan,the account is not eligible for any payment extensions or modifications.  A due date change can only be applied before a payment due date and if the account is under 10 days past due.   If you would like to call our team, they would be happy to discuss options and arrangements on the account to get caught up.  Please call us at ************.
  
  Thank you,
  Crescent Bank Complaint Department 

• Initial Complaint

  Date:06/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle still reposed after a payment was made and unable to receive payment back or vehicle.

  

  Business Response

  Date: 06/17/2024

  Reference Number: BBB 21826351
  
  We have received your Complaint about your vehicle repossession.  The phone call on May 31st advised that we only accept same day payments to stop the repossession, based on the status of the account.  There were no payments made on that day.  The vehicle was secured June 5th prior to the payment being made on June 6th at 4:09AM.  The vehicle can be reinstated before the vehicle is sold. Per the GA law, the bank gives customer 10 days before we start the sale process.  Customers can call to set up arrangements to reinstate at ************ between 7 am CST- 5:00 PM CST.
  
  Thank you,
  Crescent Bank Complaint Department 

• Initial Complaint

  Date:06/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im contacting today 6/11/24 because i contacted crescent bank for an extension and was denied when my vehicle needed some tires after someone slashing them im a 76 year old vietnam veteran living off of social security i asked to be able to skip a payment so i wouldnt fall behind and wouldnt drown myself when im barely being able to be afloat the two women i spoke to denied me the ability to skip a months payment and i want to see if i could be able to skip a payment thru here i dont want to lose my vehicle and i dont want to drown in debt and thats why im asking to be able to skip a payment instead

  

  Business Response

  Date: 06/14/2024

  Reference Number: BBB 21832765
  
  We have received your Complaint about your account.  We are sorry to hear about your tires being damaged.  Unfortunately per the policy which the agents discussed with you, the account has utilized all the regular extensions that can be used in a year.   The account has also utilized the 2 exception extensions that are allowed for the life of the contract.  Please be advised as per the contract; the account has a ****** grace ****** after the due date before a late charge is assessed.  There is no reporting to the credit bureau unless the account is over 30 days past due.  Please feel free to contact us for further information at ************.
  
  Thank you,
  Crescent Bank Complaint Department 

• Initial Complaint

  Date:05/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Crescent Bank and I don't have contract with ****************** they not provide me with the original application loll I ask.

  

  Business Response

  Date: 05/14/2024

  Reference Number: BBB 21701140
  
  We have received your Complaint about credit bureau reporting.  We can confirm that the reporting to the bureaus is correct and in compliance with reporting requirements.  Crescent Bank has an executed Retail Installment Contract dated September 29, 2016 for a 2016 Chrysler 300 Sedan, with your signature on the contract.  The vehicle was repossessed February 9, 2018 and sold at auction.  There is still a remaining balance on the account.
  
  Please call us at ************** to discuss payment options for the outstanding balance, or write to us directly at Crescent Bank, P.O. ******************************
  
  Thank you,
  Crescent Bank Complaint Department