Complaints

This profile includes complaints for Crescent Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Crescent Bank

  PO Box 61813 New Orleans, LA 70161-1813

  
• 

  Crescent Bank

  5208 Jackson St STE C Alexandria, LA 71303-2303

• 

  Crescent Bank

  New Orleans, LA 70163-0100

  
• 

  Crescent Bank

  100 Asma Blvd., Ste 310E Lafayette, LA 70508

• 

  Crescent Bank

  600 Corporate Dr STE 320 Fort Lauderdale, FL 33334-3604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the car on march 15, 2022. Crescent bank has been my lender for a year now. I want to voluntarily repossess my car, and they keep hanging up the phone every time I try to repossessed my car. Every representative that I speak to tries to get me to extend my next payment, but I would like the car off my hands. The car is no longer in working condition, the lights the engine and the motor went out within this past year. I have only put ****** miles onto the car since purchase (******).

  

  Business Response

  Date: 06/23/2023

  *************************
  *************************
  *******, ** 19013
  
  After receiving the BBB complaint # ******** on June 23rd, the Escalation Manager contacted ************** regarding her account.  She stated that she cannot afford the repairs to the vehicle and asked Crescent Bank to pick up the vehicle (as a voluntary surrender) from the Meineke shop.  The Manager advised her that he would submit her request and would be back in touch with her with additional information if need be.
  
  The customer can call ************ for follow-up questions to speak with the Manager Escalation team.

• Initial Complaint

  Date:05/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are calling me back to back all times of the day 3 to 4 times leaving messages and texting me they are harassing me by law they not suppose to call me like this I have ask them why do they keep calling me it is out of control they said they only suppose call once but I have a call log on how many times they call a day I will like them to stop harassing me one call is enough not 90 a week Mon -sat they calling 4 times each day

  

  Business Response

  Date: 05/09/2023

  We are in receipt of your complaint and concerns filed with the Better Business Bureau on 4/29/2023,
  ID number ********.  After reviewing all call attempts, our findings are that all calls were placed within ******** law. Per your request all call attempts will cease. Monthly billing statements will continue to be sent to the address on file as well as having continued access to CBTNO.com. If you would like to resume contact via phone,please contact our office at ************** or write to ** directly at Crescent Bank, P.O. Box ****, *******, ***** *****. Thank you for continuing to be a valued customer at **********************. 
  
  Thank you,
  Crescent Bank Complaint Department 

• Initial Complaint

  Date:03/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* for auto loan, account number *****************, logged in on time to make a payment and was charged for (2) payments, I called them right after and was told they could do nothing and we will not reimburse at least you wont owe us next month they were very rude even the supervisor was very unprofessional and told me to hang up after I questioned him. I tried to make a complaint to no avail because the supervisor was laughing and hung the phone up! Called them only received way too many calls after paying late payment and I called them to inform them I was making a partial payment. I let them know payment was made 3 days ago, I still received calls and talked to them about it, asked for supervisor and was told by supervisor he can do what he wants as long as I owe the company .

  

  Business Response

  Date: 04/11/2023

  Dear *******************************,

  
  Thank you for taking the time to communicate your concerns to us.

  
  We have researched your complaint.

  Crescent Banks Escalation Manager has been trying to reach you, to assist with this situation.

  
  If you still have any additional concerns, please call ** at ************** or write to ** directly at Crescent
  Bank, P.O. Box ****, *******, ***** 75001.

  
  Thank you,

  
  Crescent Bank Complaint Department

• Initial Complaint

  Date:03/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to CRESCENT BANK AND TRUST. They have disregard my complaint, have failed to respond and have failed to validate the alleged claim pursuant Fair Credit Reporting Act 15USC ****, you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Also, they are reporting inaccurate and incomplete credit information. I demand these late payments be removed from my credit report immediately. At no time I have I given consent for my information to be published and it is a violation against my privacy, which is aggravated identity theft. You also do not have any permissible purpose to furnish my personal information to any third party. Your company is in clear violation of the law. Under 15 USC ****b - permissible purpose of consumer reports, THE *** CLEARLY STATES:a. IN GENERAL Subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other:(2) In accordance with the written instructions of the consumer to whom it relates.Did I give you written instructions to ************ account on my credit report?Furthermore, the FAIR CREDIT REPORTING ACT 15 USC ****a(2)(a)(i) Exclusions from a consumer credit report clearly states:(2) EXCLUSIONS.Except as provided in paragraph (3), the term consumer report does not includeA. Subject to section ****s-3 of this title, any(i) report containing information solely as to transactions or experiences between the consumer and the person making the report;Delete the above late payments from my consumer report, this agency is in violation of 15 USC ****.Failure to respond satisfactorily with deletion of the above referenced account, and send out a free copy of my report after the changes have been made will result in legal actions being taken against your company, for which I will also be seeking $ ***** per violation for:Defamation of Character (per se)Negligent Enablement of Identity Fraud Fair Debt Collections Practices Act 15 USC ****g violations Fair Credit Reporting Act 15USC **** violations for willful noncompliance - 616. Civil liability for willful noncompliance [15 U.S.C. ****n]Account Number: ***************

  

  Business Response

  Date: 04/11/2023

  Complaint ID: *******
  
  Dear ***********,

  
  We received your Better Business Bureau complaint regarding the reporting of your auto loan payments to the credit bureaus.

  
  We have investigated your complaint and found that the payments were properly reported to the credit bureaus. To see your payment history, please log in to your account through Crescents online banking (www.cbtno.com), contact ** directly at ************** or write to ** directly at Crescent Bank, P.O. Box ****, *******, ***** 75001.

  
  We believe that this information addresses all your concerns. Please call ** at **************, with any additional questions.

  
  Thank you,

  
  Crescent Bank Complaint Department

• Initial Complaint

  Date:01/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crescent Bank & Trust is continually reporting inaccurate information on my credit report. There should not be any late payments on my credit file. I have never made any payments 30 nor 60 days late, yet there is one 30 day late and one 60 day late payments on my credit file. I have reached out countless times to Crescent Bank to get this matter corrected and they have refused to provide assistance. Creditors are obligated by law to report accurate information and Crescent Bank is refusing to report my accurate payment history. There should be no late payments on my credit file.Account Name: Crescent Bank & Trust Account Number: *************** Jan ******** day late) Dec 2019 (60 day late)

  Customer Answer

  Date: 01/26/2023

  This account is reflecting an inaccurate payment history. This account was never paid 30-days nor 60-days late at any point. Status should reflect: on time, never late or the entire account needs to be deleted due to violating my consumer rights.

  

  Business Response

  Date: 02/13/2023

  
  Complaint ID ********
  
  Ms. *********************,

  
  We receive your BBB complaint regarding the improper accuracy of your auto loan payments being reported to the credit bureaus.

  
  We have investigated your complaint and found that the payments were properly reported to the credit bureaus, please contact ** directly at ************** or write to ** directly at Crescent Bank, *********************************************** to obtain a copy of your payment history.

  
  We believe that this information addresses all your concerns. Please call us at **************, with any additional questions.

  
  Thank you,

  
  Crescent Bank ********************

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been getting mail for a *********************** to my address for over a year now. I have been returning the mail back to sender every month it's received. I even called 11/22/22 at 1:06 pm Eastern Time and reported to the representative that I have been getting mail for a *********************** at my address at ************************************************************. This individual is unknown to me and has never lived here. I explained that his mail was accidently forwarded from a similar address we moved from. I am still receiving mail for this individual Please unsubscribe this name from any future mailing lists and opt out of any mailing lists you are able to. Ever since I've been getting his mail (which started with this company) I have been getting mail for him from other businesses. Thank you *********************

  

  Business Response

  Date: 01/20/2023

  Complaint ID: ******** *************************

  
  *************************,

  
  We received your complaint regarding the correspondence received from Crescent bank to your address ************************************************************.
  Thank you for bringing it to our attention. We have removed your address from our records, and we apologize for taking so long to remove your address from our records.

  
  Thank you again for bringing this to our attention.

  
  Crescent Bank ********************

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to CRESCENT BANK AND TRUST. They have disregard my complaint, have failed to respond and have failed to validate the alleged claim pursuant Fair Credit Reporting Act 15USC ****, you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Also, they are reporting inaccurate and incomplete credit information. I demand these late payments be removed from my credit report immediately. At no time I have I given consent for my information to be published and it is a violation against my privacy, which is aggravated identity theft. You also do not have any permissible purpose to furnish my personal information to any third party. Your company is in clear violation of the law. Under 15 USC ****b - permissible purpose of consumer reports, THE *** CLEARLY STATES:a. IN GENERAL Subject to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other:(2) In accordance with the written instructions of the consumer to whom it relates.Did I give you written instructions to ************ account on my credit report?Furthermore, the FAIR CREDIT REPORTING ACT 15 USC ****a(2)(a)(i) Exclusions from a consumer credit report clearly states:(2) EXCLUSIONS.Except as provided in paragraph (3), the term consumer report does not includeA. Subject to section ****s-3 of this title, any(i) report containing information solely as to transactions or experiences between the consumer and the person making the report;Delete the above late payments from my consumer report, this agency is in violation of 15 USC ****.Failure to respond satisfactorily with deletion of the above referenced account, and send out a free copy of my report after the changes have been made will result in legal actions being taken against your company, for which I will also be seeking $ ***** per violation for:Defamation of Character (per se)Negligent Enablement of Identity Fraud Fair Debt Collections Practices Act 15 USC ****g violations Fair Credit Reporting Act 15USC **** violations for willful noncompliance - 616. Civil liability for willful noncompliance [15 U.S.C. ****n]Account Number: ***************

  

  Business Response

  Date: 12/16/2022

  Dear ***********,

  
  We receive your recent complaint to the Better Business Bureau concerning the protection of your privacy. The legal citation you included in your complaint does not prevent us from reporting your loan status to the three credit reporting agencies.

  
  Please refer to our Privacy Notice on cbtno.com (www.cbtno.com/privacy-and-security/consumer-privacy-notice/)to better understand how we safeguard and use your personal information. Crescent Bank does not share your information with our affiliates, and we do not share it with non-affiliates so they can market to you. 
  If you have any questions concerning your account with Crescent Bank, please do not hesitate to contact our customer service department one of our agents will be happy to assist you with any questions you may have. Our customer service representatives can be reached at ************** between the hours of 7 a.m.and 5 p.m. CST.

• Initial Complaint

  Date:12/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You repossessed my car saying that I needed to pay 2 months plus fees to catch back up, which I sent that day. Now the next day you say I cant have my car back until I pay the 14k payoff, totally contradicting your recorded statement on the previous day. Drawing up paperwork for a lawsuit soon. Also, the recording of your associate lying to me about what happened over the past two days will be up on ******** for public review. I suggest nothing happens to the recording from the 1st day, its needed for evidence.

  Customer Answer

  Date: 12/02/2022

  After consulting with my lawyer ***********************, we will not be perusing a lawsuit against Crescent Bank of *********** at this time. In short its going to cost me 5k to sure for 3k. And Crescent Banks defense will be that the loan officers defense is that she made a mistake. Which to me is chickenshit. They took my 3k under false pretenses that I will get my car back.  Below is a link to my ******* page where a video of the recording of the encounter is posted. Listen for yourself.

   

  **********************************************************

  

  Business Response

  Date: 12/16/2022

  Dear *******************,

  
  Thank you for taking the time to communicate your concerns to **.

  
  We have researched your complaint.

  
  Crescent banks Vice President of loss mitigation has been in direct communication with you to assist with this situation.

  
  If you still have any additional concerns, please call ** at ************** or write to ** directly at Crescent Bank, ***************************************** 75001.

  
  Thank you,

  
  Crescent Bank Complaint Department

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As per my discussion with the ** of loss Mitigation the vehicle was returned after admission of guilt and apology. But the vehicle was returned damaged and undriveable, this was not the condition the vehicle was taken in. This needs to be rectified.
  
  Regards,
  
  **********************
  
   
  

  

  Business Response

  Date: 02/02/2023

  ***********************,

  
  After Crescent Bank received your complaint that your vehicle was damaged during the repossession tow, Crescent Bank contacted **********, our repossession agent, and filed a complaint/claim. However, our claim was closed due to the repossession agent not being able to collect the necessary documentation to continue with the claim process from you.

  
  If you still have any additional questions,please call ** at ************** or write to ** directly at Crescent Bank, **************************************** 75001.

  
  Thank you,

  
  Crescent Bank Complaint Department

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]

  I am writing to request assistance with Crescent *************** I recently filed a claim with my vehicle insurance, State Farm, after being advised to do so by a representative from Crescent Claims. Despite having taken all necessary steps to ensure that my claim was filed properly and promptly, I have not received any correspondence from Crescent since speaking with the representative.
  I am concerned about the lack of communication and would like to ensure that my claim is being handled efficiently and effectively. I would greatly appreciate your assistance in resolving this matter and ensuring that Crescent Claims is held accountable for their responsibilities.
  Thank you for your time and consideration. I look forward to your response.
  Sincerely,[Your Name]

  Regards,
  
  **********************
  
   

  
  

  

  Business Response

  Date: 02/13/2023

  ***********************,

  
  Crescent banks Vice President of loss mitigation has been in direct communication with you to assist with this situation. On 2/3/2023 Crescents loss mitigation manager spoke with you and was informed that you are currently working on a claim with your insurance company.You were advised that we are also contacting your insurance company and the repossession vendor and working to resolve this issue.  
  For updates or if you still have any additional concerns, please call ** at ************** or write to ** directly at Crescent Bank, ***************************************** 75001.

  
  Thank you,

  
  Crescent Bank Complaint Department

• Initial Complaint

  Date:11/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my car loan from Crescent bank and upon getting everything situated crested Bank customer service is unprepared and unorganize They lack of knowledge of problem-solving and whenever me the consumer call to resolve the issue ah hand or to make a payment its always been redirected so many places they have verbally told me that when I made a payment that I was not going to be on off Repossession list I made a payment and without notice they sent a repossession person to my house at 1 oclock in the morning now what is a consumer to do when these high banks are making money off of us and the money they are making off of us they are not properly putting things in place to make monthly payment by weekly but they choose not to not make the option available so its a cycle thats bound to make you fail regardless this is fraud when did consumer have to struggle so hard to work something out that can be best for both parties I went through h*** to get this car and once I signed that contract that is them telling me they are going to work with me by law who do I complain to when they are not complying on their part who do I complain to when they are not giving consumer the proper date the proper time and the proper information to do the things that they need to do to prevent my car from getting taken away In till this day I still have not received my agreement Form that I was supposed to receive by mail because I wanted to have a physical documentation for myself I have called about that and I have still have gotten no response despite that I still call them and make sure I make arrangement based on my financial needs in the household but as a consumer it is not my fault when I am lack of information from a company by law that is required to give you those information.HELP

  

  Business Response

  Date: 12/07/2022

  Dear *********************,

  
  Thank you for taking the time to communicate your concerns to us.

  
  We researched your complaint.

  
  The loan was originated on 7/2/2022. Partial payments were made on 7/22/2022 and 8/5/2022. A full payment was made on 10/26/2022. A payment was attempted on 10/18/2022 but unsuccessful.In total, 2 full payments were made on the account since origination.

  
  Crescent Banks collection team made several attempts to contact you at the verified contact number on file, we have sent monthly statements to the address on file, and we have provided you the opportunity to make a payment arrangement on 8/5/2022.
  Based on our research, we have provided you with the proper and required notice relating to the repossession of your vehicle. Our records show that a redemption representative reviewed the account with you and advised of the payments that were made on the account and that the past-due amount for the months of October and November needed to be paid to redeem the vehicle.

  
  You should have received your signed retail installment contract from your dealership, but we are mailing a copy to you, per your request.

  
  If you still have any additional concerns, please call us at ************** or write to us directly at Crescent Bank, **********************************************.
  Thank you,

  
  Crescent Bank ********************

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I file chapter 13 in July 2022. Crescent bank is financing my 2018 Kia ******** According to my attorney my chapter 13 plan shows my payments are to start 30 days after I filed ** which means in August 2022. Crescent bank filed a proof of claim to include what I owed to them when I filed ** which was two payments Which were **** and July 2022 payments . Those payments will be paid by the ** Trustee. Meanwhile I am responsible to make my car payments in August 2022. I paid my August and September 2022 payments. I called Crescent bank to make my payment for October 2022 and they told me that I owed September and October. I spoke to **************** then asked for a manager and I spoke to ***** . She told me the same thing . When I told her that was wrong she then said I will review with our ** team and call you back. I asked for a payment history she refused told me no I was in an active ** and they do not send out billing statements or histories to customers who filed **. As of today I did not get a call back . So I called back spoke to the manager again ***** who told me the refused to speak to me and to call my attorney. My attorney provided a consent letter giving my creditors permission to speak to me . They refuse to give me the email address , fax number or mailing address to send my consent letter . Please help me obtain my payment history and my billing statement . My attorney has been contacted

  

  Business Response

  Date: 12/05/2022

  Dear *****************************,

  
  Thank you for communicating your concerns. We have researched your complaint and we are confirming that since you are in active bankruptcy, you are protected under the bankruptcy automatic stay law. That law prohibits Crescent Bank from discussing your account with you. We can only discuss your account with your attorney unless your attorney sends us a release. We have not received a release.
  We understand that you need the account payment history. On 11/30/2022, the Crescent Bank bankruptcy department forwarded your account payment history to your attorney via secure email. If you have any further questions, please have your attorney contact us directly. Thank you again for bringing this to our attention. We appreciate your business.  

  
  Crescent Bank

  Customer Answer

  Date: 12/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed 

  I spoke to my attorney and they have never spoken to crescent bank and they never received a payment history. They are asking crescent bank to send the history to the better business bureau. Also my attorney sent over the consent letter authorizing crescent bank to speak to me and release all documents to me including the payment history . Crescent Bank is being not truthful on who they spoke to at my law firm and sending the history.

  
  Regards,
  
  *****************************
  
   

  
  

  Customer Answer

  Date: 12/05/2022

  No I do not have a lawsuit against crescent bank. if you read my complaint which I am assuming you did I clearly state I filed bankruptcy. And I have a bankruptcy attorney who is handling my bankruptcy. They recommended I file my complaint . I am getting a little concerned did you read my complaint? Why would you ask me that if you have been following my complaint?

  

  Business Response

  Date: 01/09/2023

  We received the attorney correspondence on 12/5/2022. We sent the requested pay history to the complainant on 12/23/2022. This action addresses the complainant's request and should close this complaint. Thank you.