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Business Profile

Garbage Removal

Richard's Disposal, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/07/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been with this company for 6 years now. We actualy tried 3 years ago to cancel with them when our contract was up, but they said it automatically renews if you dont send a certified letter 90 days before your contract ends. They would not work with us at all on this. They do not pick up when they are supposed to, sometimes they pick up every two weeks even though our contract and what we pay for is once a week. We waited our time and literally 5 months out from our contract being up, we started sending out one certified letter a month so to make sure they got it. I also sent emails to one of their employees, ******, making sure she got the letters and knew October 22nd was the end of our contract date and they had to pick up their dumpster then. I have all of the receipts from the certified letters, so they did receive all of them and i have the emails from ****** saying she had everything. Ever since October 22nd has passed no one will answer my phone calls or emails, including my rep ********* I have been leaving her voicemails everyday and sending emails to ******. I just need their dumpster picked up and my account closed. They also have not picked up my garbage in two weeks either. I am out of options on what to do. Thanks for the help!

    Business Response

    Date: 11/17/2022

     

    We gave the customer a credit for the last month of service and had her can removed.  

Richard's Disposal, Inc. is BBB Accredited.

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