Complaints
Customer Complaints Summary
- 32 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been trying to cancel my subscription for a week, the price went up and it's not worth the costs, the views and biased reporting is not a reflection of news but a political machine agenda promoting one political party over another.
Business Response
Date: 09/11/2024
Subscriber spoke to **************** representative on 9/11. She worked with the subscriber and cancelled the subscription, effective 10/1/2024.Initial Complaint
Date:07/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The date is 7/7/2024 - SUNDAY PAPER - DID NOT GET TODAY!!!! This is not the first time. I just submitted a complaint a week ago. WHY can't I get my SUNDAY paper??????? This is just too much frustration. Please can't I get my Sunday paper - TODAY - Sunday. I need my Sunday paper delivered today and I also get the paper on Wednesday and Friday. SOMEONE please help me. This happens too many times! Thank you, ***********************************Business Response
Date: 08/02/2024
We have addressed the issue her. Additionally, we have a DM following up on delivery. Problem should be resolved.Initial Complaint
Date:07/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Problem cancelling subscriptionsBusiness Response
Date: 07/08/2024
Retention Manager helped the customer settle dual accounts. If needing additional help, please email at ***********************************Initial Complaint
Date:06/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been subscribing to the Times-Picayune/New Orleans Advocate for some time now. I get the paper 3 times a week, Sunday, Wednesday and Friday. I began to NOT RECEIVE my paper the week before 6/16/24 forward. I have not gotten any papers since then. This is ridiculous. I have been getting this for years. AND, the paper is NEVER on my doorstep or even close by. The delivery person just throws it across the way so I'll have to come out (live in an apt. complex) in my socks and pajamas to walk and get it. I really need some help with this. Thank you so very much.**************************************Business Response
Date: 07/05/2024
Our New Orleans director spoke with customer on *******. Assured them delivery would improve and he would have manager follow up on delivery for the next few weeks. Delivery has been verified since that date. We also spoke to the customer service department to address communication issues.Initial Complaint
Date:06/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged for the subscription renewal with the times picayune for over $700.00 dollars. The charge was on my credit card on June 19,2024. I immediately attempted to call to cancel the subscription. I have called for several days but all I get is a recording. I have also sent several emails and the only response is that they received the emails. I also filled a form online requesting the cancellation but it will not go through because they do not recognize my account even though they were able to charge me. This is extremely frustrating. I want to cancel and get that charge credited on my credit cardBusiness Response
Date: 06/24/2024
Subscriber has been in correspondence with Retention Specialist, ************************* since 6/21. The refund has been submitted for processing. If any additional assistance is needed, please reach out to **********************************.Initial Complaint
Date:04/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to cancel my news paper subscription but they keep giving me the run aroundBusiness Response
Date: 04/09/2024
Retention Manager spoke with subscriber to cancel the subscription.Initial Complaint
Date:03/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started last December, we missed several papers and when we complained, it got worse. Two weeks no papers at all. Complained every day. Then we would get a paper off and on. Complained. Then the paper would be dropped in the Street! Cars ran over it. Complained ! We have a large driveway and lawn where it was thrown before. Thats where it should be thrown. The carrier is being immature because we complained and supervisor has not responded!Business Response
Date: 04/03/2024
District Manager, ***************** spoke with the subscriber on Tuesday, 4/3 to resolve ongoing delivery issues. We have also credited the account 1 month of service.Customer Answer
Date: 04/08/2024
this is ************************. My I. D. Number is ********. I received a reply from you through the BBB. And so far as I can see, the agreement was the supervisor would speak to the carrier of the newspaper advocate. And refund me $37. So far our paper is still being delivered by the street, which in the past it was always in the driveway or the lawn. My concern is when we have a rain, it is right next to the drain, and it does flood there. So my complaint has not been completely resolved.Business Response
Date: 04/10/2024
We credited the subscriber 1 month. We also have had our Manager in New Orleans, *****************, speak with the contractor about delivering the paper further up the driveway and not as close to the street. Managers have verified that this been occurring.Initial Complaint
Date:03/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a subscription to the Times Picayune. The money comes out of my bank account automatically every month. I have not received the paper since February 21, 2024. I go online every day to file a complaint that I did not receive the paper. I have called three times and spoken to three different people, *****, ******, and *****. ***** is a supervisor. I was told she would send a message to the carrier, email the circulation manager and the distribution center. I was told it would be resolved and I would receive a paper. Today is the tenth day I havent received a paper. They keep telling me they will credit my account. But they take my money every month so without delivering a paper, they are stealing my money!Business Response
Date: 03/05/2024
Hello - Distribution Managers ***************** and ********************************* addressed the delivery issue with the carrier by going with the carrier to deliver and show where to leave the newspaper. Retention Specialist, ********************************* has called and left voicemail to help with any billing concerns. You may also contact us any time at ************************************ Thank you.Initial Complaint
Date:02/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried over and over again to cancel my Sunday newspaper subscription. I repeatedly called and I get put on hold only to hear the same recording about the business hours. I did get in touch with the operator but they had to send my order details to someone else to later call me within ***** hours. Well see.Business Response
Date: 02/23/2024
Subscriber spoke with Retention Specialist, *********************** on 2/22 to cancel subscription.Initial Complaint
Date:10/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to cancel home delivery of The Advocate and switch to a digital version only. The people at The Advocate I talk to indicate they are not authorized to do this and transfer me to the subscription services ***** but no one ever answers this call. I have tried to call this department directly but again no one answers the call.Business Response
Date: 10/17/2023
Hello - We have reached out to this subscriber. They have switched from a print subscriber to digital subscriber.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.