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Business Profile

Roofing Contractors

Garcia Roofing

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Garcia Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Garcia Roofing has 5 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had roof damage during Hurricane Ida. I had Garcia come out and inspect my roof- they stated I did need a new roof and also new decking. The quote they gave me with the decking included was $33K. I met with the salesperson (Austin Price) I paid out of pocket for shingle upgrade as well as my deductible. Austin told me that if they did the new roof and the decking wasn't replaced we would still have leaks. Austin asked if it was ok for Garcia to reach out to the insurance company to get the decking covered. I agreed on the contracted amount of $33K which included the new roof and decking and stated that I did allow them to try and get the decking covered. I then get an email from Garcia stating that now the price is 44K with the decking included (not the 33K). I did not approve any upgrades ect. They could not provide me with any further information, they told me that I would be reported to my insurer. When I reached out to my insurer I was told Garcia actually tried to get 55K from them, then came back with 44K. Now I get another invoice from Garcia that states I owe 45K. I was told the job would cost 33K and that's what I agreed to. The work that was done was not great, all of the new flashings that were installed had to be redone due to poor craftsmanship. I am willing to pay the 33K that was originally quoted to me.

      Business Response

      Date: 09/22/2022

      The agreed upon amount was not $33K. That was an estimate given couple months prior to the signed contract and included a different (cheaper) shingle.  See attached signed contract.

      Insurance missed several things in their scope of work which needed to be supplemented for. Insurance agreed they missed those things and approved the additional funds (supplement). Also since Hurricane Ida prices have been going up every week so insurance companies have allowed companies to supplement based on updated price lists.  Everything we have done here is standard for the industry and the situation.

      We will have no further comment as this has been turned over to our attorney.

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Garcia completed my roof around 6/08/22 for the amount of $46,515.00. They committed to installing a metal roof on my home. The roof is beautiful, but it leaked twice during heavy rain down pours. The leaks occurred on 6/10/22 and 7/20/22. I have contacted them on five occasions: 6/10/22, 6/24/22 and 7/5/22 to the project manager ***** and 7/6/22 and 7/13/22 to the office in New Orleans. Each time I was told we will take care of it and to this day nothing has been done. I have photos of water in my attic and house. They have never given me a copy of the contract and warranty. Account # XXXXXXX.

      Business Response

      Date: 07/26/2022

      Business Response /* (1000, 5, 2022/07/22) */
      Garcia Roofing has contacted customer and we apologize for the lapse in communication. A crew will be sent out today (7/22) to install temporary tarps on the ridges. Measurements will be taken to fabricate and install new ridge and customer will be contacted when a materials and crew are available to make repairs.


      Consumer Response /* (2000, 7, 2022/07/26) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      The ridge venting was repaired on 7/22/22. Heat stacks still have to be waterproofed, they are leaking too.

    Garcia Roofing is BBB Accredited.

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