Business Profile

Green Contractors

PosiGen, Inc.

Complaints

This profile includes complaints for PosiGen, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

158 total complaints in the last 3 years.
55 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 21, 2024 Posigen ************ installed Solar Panels on my Roof and installed ************************ panel box on my house. In August 2024 a *************************** Field Worker came out to the house to inspect the Electric wiring to see if The current Electric wiring was okay or did the Electric Wiring needed to be replaced. The ******************* Field Worker stated verbally that the Electric Wiring Passed Eversource Inspection and that I should contact Posigen ************ and tell them that the Electric Wiring Passed Inspection and Posigen Solar should Notify The East Hartford Town Inspectors and schedule a Inspection of the Electric Wiring. I contacted ***** ******* a Posigen Solar Representative and told him that ********** said that the Electric Wiring on the house Passed Inspection. ***** ******* the Posigen Solar Representative told me that The Eversource Field Worker did not know what he was talking about and ***** ******* said that he called Eversource and that there are Electric Wires that need Repairing, Posigen Solar is waiting on a DATE for Eversource to come Repair the Electric Wire lines on the Electric Pole. Posigen ************ keeps Giving me the run around. Posigen Solar installed solar panels on the roof and Electric Wiring Boxes on my house. No one from Posigen ************ is updating me on a DATE when *************************** is coming to check the Wiring I confused because a ******************* Field Worker Already Passed the Electric Wiring but Posigen Solar Representative ***** ******* told that the ******************* Field Worker did not know what he was talking about. I have Text Messages From Posigen Solar Representative ***** ******* showing that he actually told me conflicting information. It has been 7 months and all of Posigen's equipment is on my house The Solar system has not been activated and apparently no one at Posigen cares enough to keep me updated with the Status of Eversource
Business Response
Date: 01/07/2025
Dear ****** *****,
We have received your recent complaint via BBB and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
To expedite the resolution process, please send an email to ***************************************** including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Customer Solution Team to better understand the situation and work towards a swift and satisfactory resolution.
Our dedicated team will review your case and reach out to you within the next 24 hours to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
If you have questions or concerns, please contact our customer care team at ************** or ******************************************************************.

Best Regards,

**** ****** | Customer Solution Specialist |
************** | ******************************************************************
PosiGen Solar and Energy Efficiency ******************************
********************************************************
Find out more about our #SolarForAll Initiatives
Initial Complaint
Date:01/02/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My system went out in May 2024. I called Posigen. They sent someone out who looked at it and said it was working. It was not. I continued to have high bills. They actually got in touch with me in September, I think, stating it was not working and hadn't been since May. They were to come out and fix it. A month or so later it was fixed. I was told I would be getting a refund and my bill would go down to $35 a month. I have signed papers, told it was being sent. I am still getting billed $60 a minute nth and no refund. No one will call me back or answer my emails or tell me who I can talk to.
Business Response
Date: 01/02/2025
Dear ***** **********

We have received your recent complaint via BBB and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
To expedite the resolution process, please send an email to ************************************* including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Customer Solution Team to better understand the situation and work towards a swift and satisfactory resolution.
Our dedicated team will review your case and reach out to you within the next 24 hours to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
If you have questions or concerns, please contact our customer care team at ************* or ************************************ and an account manager will schedule a call to review.

Truly,

***** J. ********

Customer Answer
Date: 01/08/2025

Hi, my name is ***** ********** and I wanted to let you know that my issues with Posigen Solar have been fixed to my satisfaction. Thank you for your help in this matter.
Initial Complaint
Date:12/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We got solar panels installed in 2007 and recently realized that our basement water issues are coming from the power cable running from our solar panels and into the basement. The cord is basically working like a downspout and sending the water right to our sil plate of our home! We just paid cash to fix the issue and now Posigen won't even call us back. We call OVER AND OVER with absolutely no call back. A woman named "*********" is supposed to be the head of customer care and never call us back.We are now invested into solar panels that have done damage to our basement bilco doors as well as our sil plate. ALL WE WANT IS THE ISSUE FIXED. WE JUST WANT A TECHNICIAN TO FIX THIS PLEASE.
Business Response
Date: 12/10/2024
Dear ***** *******,

We have received your recent complaint via BBB and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
To expedite the resolution process, please send an email to ***************************************** including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Customer Solution Team to better understand the situation and work towards a swift and satisfactory resolution.
Our dedicated team will review your case and reach out to you within the next 24 hours to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
If you have questions or concerns, please contact our customer care team at ************** or ******************************************************************.

Best Regards,

**** ****** | Customer Solution Specialist |
************** | ******************************************************************
PosiGen Solar and Energy Efficiency ******************************
********************************************************
Find out more about our #SolarForAll Initiatives
Initial Complaint
Date:12/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We began working with posigen back in march of 2023. We agreed to a solar contract hoping to lower our electric bill and also go green.. It took almost a 1yr 1/2 for the solar panels to finally be installed. During the year and a half the communication was bleak. Very hard to get any kind of answers to our questions of what's the next step or how much longer , nobody seemed to know. I've been told I'll pass the message along to that department multiple times and never received a phone call, Email or text back about our concerns. I had to reach out to town hall myself throughout this process to find out what was going on and what the next steps would be for posigen. . We are now going on almost 2 years, solar panels were installed this past August 2024 ,and are not turned on. Haven't heard from anybody since . I keep reaching out and get no response. We are at the point now where we would like to just end the whole thing and have the panels taken off our house . This has been very stressful and regretful experience, and would like some answers! We feel very stuck and anxiety is high with feeling like we made a bad decision by working with these people.
Business Response
Date: 12/10/2024
Dear ****** *****,

We have received your recent complaint via BBB and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.

To expedite the resolution process, please send an email to ***************************************** including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Customer Solution Team to better understand the situation and work towards a swift and satisfactory resolution.

Our dedicated team will review your case and reach out to you within the next 24 hours to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.

Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.

We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.

If you have questions or concerns, please contact our customer care team at ************** or ******************************************************************.

Best Regards,

| **** ****** | Customer Solution Specialist |
| ************** | **************************************** |
| PosiGen Solar and Energy Efficiency ****************************** |
| ******************************************************** |
| Find out more about our #SolarForAll Initiatives |
Initial Complaint
Date:11/12/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My solar panels have not been working since April 2024. I contacted Posigen in June 2024 because I noticed my utility bill was increasing and I wanted to make sure my solar panels were working. After Posigen reviewed my account they discovered that a malfunctioning notification had been received in their system in April. Someone came out and reported incorrectly that the panels were operating. After I contacted them in June another technician came out and realized that the panels were not working. In fact the panel box was turned off and the panels were not connected to the electrical outlet. (I will be submitting a separate complaint against ******* for disconnecting panels). Since then three more technicians have come out and the panels are still not working. The last technician on 10/24/2024 could not reconnect the panels because he didnt have the proper tools and said he would return with the proper tools. As of today 11/12/2024 the panels have not been repaired. Since April my automatic payments have continued even though the panels have been out of service. Im asking for reimbursement for payments for months April-November 2024.
Business Response
Date: 11/12/2024
Dear ****** P *******
We have received your recent complaint via BBB and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
To expedite the resolution process, please send an email to ************************************ including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Customer Solution Team to better understand the situation and work towards a swift and satisfactory resolution.
Our dedicated team will review your case and reach out to you within the next 24 hours to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
If you have questions or concerns, please contact our customer care team at ************* or *********************************** and an account manager will schedule a call to review.

Truly,

******* *******-*******

Customer Answer
Date: 11/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have been in verbal communications with Ms. ******* ******* with Posigen. A verbal commitment has been agreed to however I have not received anything in writing. The verbal agreement, as I understand it is below:
1. An appointment has been scheduled for Monday November 25th to resolve issue.
2. Posigen will credit my account for the 8 months panels were not working $439.92.
3. Automatic monthly payments have been stopped and will resume after the 8 months credits have been achieved after the panels are operational.
4. My current end of contract will remain 5/10/2037
I would like complaint to remain open until panels are back operating.
Regards,

****** *******
************

Business Response
Date: 12/06/2024

Hi BBB
We have Resolved the issue and sending the customer an email sharing the same information.
If you have any concerns, please give me a call at: ************
******* *******-*******| Dispute Resolution Specialist/Customer Account Manager
************* (Option 4) Direct #************
*************************************************************
PosiGen Solar and Energy Efficiency ******************************
********************************************** *******, LA 70087
Find out more about our #SolarForAll Initiatives
Customer Answer
Date: 12/16/2024
Good afternoon *** Ragas
I have been out of the country since Dec. 1 and could not respond to emails, texts or phone calls. Attached is the communication Ive had with *** ******* at Posigen. I reviewed my camera footage and Posigen technicians did come out on Dec 2 not November 30. I waited all day on November 30 and also called Posigen on that day. I was told that the technician needed to have access to the fuse box in the garage to properly resolve the issue with my panels by installing large clamps inside the box to prevent the panels backloading and causing damage to my generator, my home or myself. No one was home on December 2 to open the garage so Im afraid that whatever work was done on the outside on December 2 is not safe. Ive ask *** ******* to please send someone out to inspect to insure that the panels are safe before closing this complaint. Im ccing Ms ******* on this email. Your assistance would be greatly appreciated.
Thanks
****** Fleming
************
Business Response
Date: 12/16/2024
******* *******<*************************************************************>
8:04 AM (40 minutes ago)
to******,me
Good morning *** *******,

I will look into this and get back to you.

--

Business Response
Date: 12/20/2024
Hello BBB
Ms. ******* has reached out to PosiGen letting us know her issue has been resolved and that she is satisfied with the resolution.
Thank you,
******** ********
Customer Answer
Date: 01/02/2025
Good morning
Posigen came out yesterday to inspect the repairs done for my solar panels and explained what was done. Complaint ID ******** can be closed as being resolved satisfactory. I can now monitor the panels myself so I am very pleased. Thanks for your help.
****** Fleming
Customer Answer
Date: 01/02/2025
Good morning. The resolution letter I received has an end date of contract for 02/10/2038. The contract end date should be 05/10/2037. Once the date is corrected I can sign the docusign document. Thanks

Sent from Yahoo Mail for iPhone

Begin forwarded message:

On Tuesday, December 31, 2024, 3:17 PM, ****** ******* <*********************************************************************************************************************> wrote:
Good afternoon
The resolution document states the end of the contract as 5/10/2038. It should be 5/10/2037.
Thanks
Customer Answer
Date: 01/08/2025
****** *******
Tue, Jan 7, 4:55 PM (14 hours ago)
tome,*******
Good afternoon Ms. ******** Is there an update on this? Thanks
Business Response
Date: 01/08/2025
******* *******<*************************************************************>
8:42 AM (5 minutes ago)
to******,me
Good morning Ms. ************************************* I'm changing the year back to 2037. I will send the new agreement over to you today.

Thank you in advance!

Initial Complaint

Date:11/11/2024

Type:Customer Service Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Will put it as simply as possible this is a very predatory business they got a system on my roof and it's been nothing but issues I have attempted to contact customer service several times due to the fact they damaged my roof during installation and I have also had issues with a leak cause by the sub par installers. I still have yet to get the information needed to track usage and if the panels are even working through the app and the customer service either is no help or does not respond and will always say they will get back in contact with you but it has been several several months of waiting calling than waiting again I wouldn't recommend going with this company if you value your time or your money because they are a waste of both and have no interest in actually doing right by their customers in my experience and apparently many others.

Business Response

Date: 11/11/2024

November 11, 2024

RE:Formal Complaint (Better Business Bureau)
Dear ****** ******,

We have received your recent complaint via BBB and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
To expedite the resolution process, please send an email to ************************************* including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Customer Solution Team to better understand the situation and work towards a swift and satisfactory resolution.
Our dedicated team will review your case and reach out to you within the next 24 hours to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
If you have questions or concerns, please contact our customer care team at ************* or ************************************ and an account manager will schedule a call to review.

Truly,

***** J. ********

Initial Complaint

Date:10/25/2024

Type:Sales and Advertising Issues

Status:

Resolved

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

I receive several calls per week. Sometimes multiple calls per day from people (I believe in *****) who are trying to sell me Solar. Even though I ask them to stop calling, they continue to do so. They also use tricks, like "spoofing" their phone number so I can't block their calls. PosiGen uses these companies to get prospective customers so I believe ********************** is responsible for the actions of the third parties they are using for these calls. I would like PosiGen to have the companies they use for this type of behavior to stop contacting me.

Business Response

Date: 10/25/2024

Good morning. Our apologizes we will remove you from out canvasing list. Thanks.

Initial Complaint

Date:10/22/2024

Type:Customer Service Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

In April, 2024, I contacted Posigen about a roof leak. I tried to fax pictures to them but they never could give me a good fax number. In July, 2024, they finally came to look at the problem but tried to tell me it was caused from leaves caught under the panels. About a week later, someone came and attempted to repair the problem which originally happened during Hurricane *** when a panel was struck by a large tree branch. Posigen insisted that there was no attic damage but were willing to repaint the ceiling and allowed me to use my contractor. My contractor contacted Posigen, gave them a written estimate but could never get a check to start the work. I paid for the work myself. The Monday after Hurricane ********, I sent another picture of additional damage in the same area. It seems that one department does not know what the other departments are doing, no one communicates with anyone else yet they tell me they staff meetings. Because I kept being bombarded by daily, sometimes twice daily calls asking me to return the call and then being put on hold for ***** minutes to be told the person was unavailable, I asked my attorney to look into getting the panels removed from my residence and the roof restored to normal. Likewise, he has had the same problems trying to contact anyone. Now with the new damage, once again, the lack of communication is starting again. At this point I just want the panels off of my residence and my roof restored. A supposed Posigen employee showed up on Thursday, Oct 17th around 3:30 pm saying he had an appointment which was not true. Again Posigen texted an appointment to a non-cellular number.

Business Response

Date: 10/23/2024

We are deeply sorry for what has transpired. We will give you a call later today. Thanks.

Initial Complaint

Date:10/15/2024

Type:Customer Service Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Since my solar system was installed and turned on in March I have not hat the ability to monitor the output and make sure the system was working i have notified them dozens of times concerning the matter and feel like I have been pushed to the back of their mind each time

Business Response

Date: 10/15/2024

RE:Formal Complaint (Better Business Bureau)
Dear **** A *******

Initial Complaint

Date:10/09/2024

Type:Service or Repair Issues

Status:

Resolved

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

I have had nothing but problems from the day they installed the solar panels and the battery pack until today.

My last encounter is typical of all of their service. On September 1, 2024, Posigen came with technicians to fix a problem that I've been having with my solar panel/battery pack for two months. It worked for less than 12 hours and then it stopped working again.

After one week, I have called back, and I found that they've done absolutely nothing. So I asked them; is it going to take them another two months to fix my solar panel situation so that it'll work for another 8 hours??

Don't get me wrong, their customer support operators are professional, polite and try their best. But that's as far as it goes. Once you have finished talking to them and you; hang up Nothing is done.

I am exhausted with dealing with them. I want the problem fixed; or I want Posigen to take it ALL off of my house and I want full credit, for every cent that I paid them.

Their stuff just does not work. This is not the first time I had problems with their service. It has been a constant lack of service since DAY ONE!!

Business Response

Date: 10/09/2024

Dea* ******* *********

We have received your recent complaint via BBB and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.

To expedite the resolution process, please send an email to [email protected], including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Customer Solution Team to better understand the situation and work towards a swift and satisfactory resolution.

Our dedicated team will review your case and reach out to you within the next 24 hours to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.

Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.

We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.

If you have questions or concerns, please contact our customer care team at (888)939-4442 or [email protected], and an account manager will schedule a call to review.

Truly,

Faren J. Roberson | Customer Solutions Specialist

888-939-4442

PosiGen Solar and Energy Efficiency • www.posigen.com

145 James Drive East
Suite 300
St. Rose, LA 70087

Customer Answer

Date: 10/18/2024

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22401472, and find that this resolution is satisfactory to me.

Regards,
******* *******

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