Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to contact Brentwood Hospital to set up payment arrangements on my account. No one ever answered. So, I started making monthly payments. Since no one contacted me about it, I assumed there was not a problem with the monthly payments that were being made. Then, I get a collections letter in the mail, stating that my account had been turned over to a debt collector. Again, I called Brentwood and I got no answer or no return call. I DID leave voicemails. I called the debt collector and asked them if they would let me know how much I needed to pay every month or if they would send me a bill every month. His response was, "I don't know. I don't guarantee it." I called Brentwood again on Friday, October 28, 2022, again no answer. This time, I did get a call back though, several days later, on November 1, 2022. I explained everything to her, she basically told me I was screwed, and there was nothing I could do about it. There was no good faith effort made to contact me before sending this to collections. I WAS making payments. And, I don't think it's right the way this was handled.
  

  

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 10, 2022/11/28) */
  Patients mother was not specific as to whom she left voicemails with. I have no record of any calls made by the patients mother other than the one she left on Oct 28th, which we returned on Nov 1. Because the patient was making monthly payments, the system did not generate a message to call the patient regarding her daughters acct. UHS (owner of Brentwood) selfpay policy states that any selfpay balance must be paid within 6 months of the discharge date or will be sent to collection for further follow up. Mother was making minimal payments (considering the balance amt) and would have taken years for her to pay in full. xxxxx Weber will not report to the credit agencies UNLESS the debtor fails to make a payment without first letting them know. xxxxx Weber simply collects on accts that have exceeded 6 months from discharge because we do not have the staff to support those efforts.