Complaints

This profile includes complaints for The Hamilton Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Hamilton Company, Inc. has 85 locations, listed below.

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  The Hamilton Company, Inc.

  39 Brighton Ave Allston, MA 02134-2301

  
• 

  Babcock Street Apartments

  222-230 Babcock St Brookline, MA 02446-6748

  
• 

  Atrium On Commonwealth

  1079 Commonwealth Ave Boston, MA 02215-1016

  
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  Commonwealth Apartments

  1144-1160 Commonwealth Ave Boston, MA 02134-4750

  
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  East Berkeley Street, 160

  160 E Berkeley St Boston, MA 02118-2375

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident from Hamilton Green Andover,Apt 2215 managed by The Hamilton Company. I have encountered numerous issues, including emotional distress caused by my roommates behavior, noise issue and unfair treatment by the leasing office. I have submitted documentation, including a doctor's letter and medication history on March 14th,as a reasonable accommodation showing that living here worsened my mental health and disability issues, but I did not receive fair treatment from the manager and was charged a penalty fee with no ********* roommate and me are co-sign, her behavior has caused significant emotional distress a past months. She frequently brings her boyfriend over, and their loud sexual activity late at midnight was intense and has directly triggered my PTSD&bipolar, leading to panic attacks and self-harm on multiple occasions. I tried to talk with her, but it never went well, The noise and ongoing conflict continue, and her behavior constitutes emotional abuse, racist, making my daily life extremely difficult,I have back to medication treatment .Also, the apartment has bad soundproofing. I frequently hear children running and banging in the hallway and upstairs7-12pm. I complained to the leasing office several times between January and February. I even left a present ¬e for the upstairs neighbors, which quieted the noise for a month,then the children began running and making loud noises again. I was approved to leave under Reasonable Accommodation on March 20th and seeking potential sublets immidiatly . However, the leasing office let my roommate move out earlier and charged this lease a half month rent penalty without notice me ,manager claims they need Fair Housing approval to waive it. I contacted *******************, they confirmed the property had full control to waive the fee,I got no responds from reachingout leasing office again.I request to waive the penalty of the lease Under HUD's Fair Housing Actor.I look forward to a prompt resolution.

  

  Business Response

  Date: 04/01/2025

  The resident provided documentation that necessitates us to terminate the lease without any penalty. The Property Manager, ********* *******, has advised the resident of this and per their request have put in a notice-to-vacate in our system for April ******* as the tenants requested. 
  
  Putting in the Notice early in our system automatically triggered the charge for the month lease break fee, however, the Property Manager has already let the resident know that we would waiving this fee and will remove the charge from their ledger. 
  
  The Property Manager has spoken to this resident on several occasions as well as how the lease termination is affecting her roommate. The Property Manager has spoken to the roommate as well. 
  
  We have honored the request to terminate the lease on April 30th as the resident requested. This was entered into our system on March 20, 2025 and we will not be charging any early lease termination fees. 

  Customer Answer

  Date: 04/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********.Dear BBB Representative and Hamilton Green Property Management,
  Thank you for your response and for acknowledging the lease termination request. I appreciate the confirmation that my lease will end on April 30, 2025, without penalty and that the half-month lease break fee will be waived.
  I would like to ensure that the charge has been fully removed from my ledger and that no further issues will arise regarding this matter. Please confirm once the adjustment has been completed by emailing me .
  If there are any further steps I need to take on my end, please let me know.
  Thank you for your time and assistance. I look forward to a smooth resolution.

  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** ***

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Hamilton Company fails to enforce parking policies, allowing unauthorized vehicles to take resident spaces while paying tenants struggle to park. Despite multiple complaints, management ignores the issue, makes excuses, and refuses to take action. This ongoing negligence has made it impossible for residents and their guests to park, causing unnecessary inconvenience. I am requesting proper enforcement of parking rules and prioritization of spaces for residents.

  

  Business Response

  Date: 03/14/2025

  The Hamilton Company has unified policies throughout our parking lots which require residents/outside parkers to complete a parking agreement, receive/display valid parking stickers, and make monthly payments (if applicable) to ensure that we have legal, valid parkers at all of our lots. We also have a third-party towing company which patrols our lots to enforce these policies and tow away unauthorized parkers. However, without knowing the specific parking lot that this person has experienced issues at, I am not able to communicate with the appropriate Property Manager to look into this further and ensure there were no oversights. I would need to be made aware of the specific parking lot to investigate further and resolve any outstanding issues for this ******. 

  Customer Answer

  Date: 03/14/2025

  Dear [Hamilton Company Representative],

  
  I appreciate your response and the details regarding your parking policies. The parking lot in question is Mill Street Gardens (58 Mill Street, ******, **), where I have been a resident.
  While I understand that your company has structured parking agreements and enforcement measures, the reality is that unauthorized vehicles frequently occupy resident spaces without consequence. Despite multiple reports and discussions with property management, this issue has remained unresolved for over six months. I have personally observed out-of-state vehicles parking without valid permits, which has directly impacted my ability to park.
  Given the ongoing challenges Ive experienced, I am requesting a reserved premium parking space at no cost as a goodwill accommodation. This would help alleviate the difficulties I have faced due to the lack of proper enforcement.
  I would appreciate it if you could investigate this matter further and work toward a fair resolution. Please let me know how we can move forward.

  

  Business Response

  Date: 03/18/2025

  Hello, 

  Upon further investigation, the Property Manager and Regional Manager have agreed to offer you a premium parking space to you at no cost to you; the Property Manager, *** ********, will be reaching out to you directly with the details of this offer via email. 

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: December 7, 2022.Amount of money you paid the business: $4,600 (deposit).What the business committed to provide you: A refund of the deposit in the amount of $4,600 to the address provided.Nature of the dispute: The company has repeatedly failed to return the security deposit as promised, despite multiple follow-*** through emails, calls, and in-person visits.Has the business tried to resolve the problem: The business has acknowledged the owed deposit multiple times and has provided varying explanations for the delay, but has yet to refund the amount.Account/order/tracking ***************** involves **************************** of the problem:After signing the move-out form on December 7, 2022, I was assured by email that my deposit refund of $4,600 would be returned to my address. On March 1, 2023, I sent an email asking for an update, and was informed it had been mailed months ago. On May 2, I sent an email again for the status of the deposit and restate the address. No one responded. On June 22, I sent an email and asked again for an update. One day later, I got a reply if I was asking for a reissue. I replied that would be appreciated and provided them with a new address. I never heard anything back. After an in-person visit on July 7, I was told the check would be ready to pick up from the office the next week. On July 17, I visited the office again and was told I could get the check by the end of that week. On July 20, I called the office and asked for an update. The person on the phone indicated there was still no clarity on when the check would be issued. My recent emails on August 7 and 14 have been met with silence. The continuous delay and lack of clear communication from the company regarding my deposit refund is highly concerning. As a previous tenant, I demand an immediate resolution. If not addressed promptly, I am prepared to take legal action.

  Customer Answer

  Date: 08/27/2023

  Dear Better Business Bureau,

  Thank you for following up on my complaint regarding the Hamilton Company.

  
  As of August 27, 2023, I have not received any communication or response from the Hamilton Company regarding the unresolved issue of my deposit refund. I remain deeply concerned by their lack of responsiveness, especially given the numerous attempts I've made to resolve this matter amicably and directly with them.
  The absence of a resolution not only causes financial distress but also affects my trust in their business practices. It's disappointing to experience such a prolonged and unaddressed concern, especially after having trusted the company with my tenancy.

  
  I kindly request BBB's continued assistance in mediating this complaint, as I seek a prompt and fair resolution. I'm hopeful that, with BBB's involvement, the Hamilton Company  will be more inclined to address the matter promptly.

  
  Once again, I appreciate BBB's efforts in this regard and look forward to a positive outcome.

  
  Best regards,
  *********************, ********************

  
  
  

  
  

  

  Business Response

  Date: 09/12/2023

  Hello, 

  We are committed to assisting you and making sure that any monies or deposits on account that are owed to you are refunded properly. In order to resolve this, I will need you to provide me with more information including which apartment building and unit number you previously resided at so we can further look into your account and make ************ refunds are resolved. Please email me this information directly at: ************************************ 

  Once I receive this information, we can further investigate with the Property Manager and Accounting team. 

  Thank you, 

  *********************************** - Marketing Manager

  The Hamilton Company