Reviews

This profile includes reviews for The Hamilton Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Hamilton Company, Inc. has 85 locations, listed below.

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  The Hamilton Company, Inc.

  39 Brighton Ave Allston, MA 02134-2301

  
• 

  Babcock-Parkman Apartments

  53 Parkman St # 63 Brookline, MA 02446-7017

  
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  Longfellow Court

  1200 Massachusetts Ave Cambridge, MA 02138-5235

  
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  Chester Street Apartments

  15 Chester St Cambridge, MA 02140-1251

  
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  Hamilton Union

  435 Cambridge St Allston, MA 02134-2029

  

Review Details

• Review fromJennie G

  Date: 10/03/2024

  1 star
  The property managers continue to do a terrible job at notifying their tenants in advance when there will be things done in and around the property, including entering our apartments. I thought we were supposed to be notified 24 hrs in advance? This would've been courteous, helpful & likely caused less complaints months ago when they changed the locks without notice, causing many residents to be locked out of their apartments when they came home from work. Now we got emails this morning, after the fact, about tree maintenance and the need to move cars. Seems like they could've avoided this if they sent out these emails yesterday. Some people don't work from home, and some people don't drive their cars to work, so are now unable to move their cars. Also in regards to the tree maintenance, a heads up would've been nice so we could've moved things on our back patio. Instead, the workers haphazardly moved our stuff and broke our Adirondack chairs and flower holder and knocked down all our lights. Just utter disrespect and disregard continues on their part. And in the 3 emails I've sent directly to the property manager over the last month regarding these issues, I've received ZERO response.

• Review fromangela s

  Date: 08/14/2024

  1 star

  angela s

  Date: 08/14/2024

  Inept property managers. The Hamilton Company can and will change the locks to your apartment without giving any prior notice or communication. Hopefully you are home when they do it, otherwise you will find yourself stranded.I came home from work to find myself confusingly locked out of my apartment. I called the emergency maintenance line, waited 45 minutes for a worker to arrive, and they were able to use a master key to get me into my home. Apparently, the Hamilton Company changed the locks during the daytime and left behind the new keys INSIDE on the kitchen floor. How is somebody supposed to retrieve the new keys if they are behind a locked door? I missed an important appointment due to this. There doesn't seem to be anyone managing these projects. No email or forewarning was given. Poor service for a supposedly "professional business with close to 70 years experience". They need to do better.
  

  The Hamilton Company, Inc.

  Date: 08/15/2024

  Hello, 

  I am so sorry to hear about this experience and I assure you this was not intentional or part of our normal practice so we do sincerely apologize for this mistake and the inconvenience caused . I would love to gather more information from you as to which property of ours you reside at so we can address this with the Property Manager and Maintenance team. Please contact me with this information at your earliest convenience via my email address provided: *************************************** 

• Review fromScotty B

  Date: 09/06/2023

  1 star
  We lived in a Hamilton Company (THC) property for years, and while security and maintenance were excellent, management was highly problematic:* The pool was closed for most of our tenancy due to COVID and construction, with no rent reduction to compensate.* We were erroneously charged $25 monthly for lacking renter's insurance despite sending proof of said insurance. It took multiple attempts to resolve and we were not refunded until moveout.* Property manager ********************* was nearly impossible to reach.The biggest issue was how THC handled building renovations:* In April 2023, we inquired about lease renewal. *************, the assistant property manager, said long-term residency couldn't be guaranteed due to renovations, offering no explanation or apology.* After visiting the office, ******* assured us we would be guaranteed residency until 9/1 and could break the lease without penalty. She attributed the lack of notice to an intent to include it in renewal offers expected by the end of April (which were never sent).* When searching for a new place, THC's leasing consultant showed us a unit, assuring us it was unlisted and there was no rush. Two days later, the unit was inexplicably taken, and we were offered a more expensive option beyond our budget.* ******* finally sent a renewal offer in late May after being prompted to; it came with an addendum allowing us to be forced out with 30 days' notice. When questioned about it, her responses were vague and contradictory, providing little clarity or assurance.* Upon move-out, THC failed to return our security deposit and owed funds within the legal timeframe, with no explanation or apology.Property manager ********************* finally reached out AFTER we moved out, far too late to address our ongoing issues.Dealing with ************* was the worst part of this experience, her lack of empathy and professionalism deeply unsettling. I hope to never have to interact with her again.