Business Profile

Electronic Equipment Dealers

Philips Healthcare

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Philips Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

167 total complaints in the last 3 years.
45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted Phillips about a ********** toothbrush I purchased and stopped working within a couple of months, I was told I would recieve a call or email within two days, never got either, called back to see what was the statis only to be told I had had to wait 5 days for a return lable, then return the toothbrush that cost me almost $200.00 then I would have to wait for them to make a decision on what they would do, hopfully send a new toothbrush which I would have to wait at least another 5-10 days if they even send one. I asked for a supervisor and was denied one. I this it is unreasonable to have to wait 5 days for a return lable when it can be done in seconds, then have to send a product that I already paid for and be at the mersey of the company to see if they will honor there warranty. I'm expected to have to either not brush my teeth for at least two weeks while this goes on or buy another toothbrush.
Business Response
Date: 02/18/2025
Complaint Case #: 22938955
Consumer: **** ***
Internal case number: 60-0038092851

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.

In researching further, we found that Mr. *** had reported issues with his ******** not working. We apologized for the inconvenience and explained our warranty terms. After verifying the product details, we offered a warranty replacement. Since the original model was no longer available, we provided an upgraded version, which he accepted. Mr. *** confirmed receipt of the replacement on 02/18/2025.

Please advise them to call our ******************** at ************** if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.

We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.

Sincerely,
******** ********
Presidential Liaison
Philips North America
Customer Answer
Date: 02/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

**** ***
Initial Complaint
Date:02/11/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Falsely advertising a new brush head if you register your product, only to register and they only give a 20% discount. The card issued in the box does not have an expiration or time limit. This is a bait and switch to get customers to register their products by falsely advertising free brush heads
Business Response
Date: 02/07/2025
February 7, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, Miss *******

Dear Aspen,

On February 7, 2025, ****************** (Blackhawk) received a complaint from Miss ******* regarding misinformation regarding a brush head.

In researching the documentation that was provided, it appears that this concern is not associated with a *********-owned or managed program. While ********* is the program manager for several gift card types, we do not address concerns raised regarding brush heads. We recommend having Ms. ******* contact the **************** phone number or website listed on the back of the packaging so a representative may provide assistance relevant to her concern. We sincerely apologize for any inconvenience Ms. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
************************
Business Response
Date: 02/17/2025
Complaint Case #: 22886784
Consumer: Miss *******
Internal case number: 60-0038088225

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.

In researching further, we have determined that Ms. ******* had reached out regarding the Sonicare Free Bruhshead Promotion. We tried contacting Ms. ******* several times however, we have not received any response. At this point, we have closed this case. If Ms. ******* contacts us in the future, we will be happy to re-open her case in order to assist her.

Please advise them to call our ******************** at ************** if they have any questions and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.
We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.

Sincerely,
******** ********
Presidential Liaison
Philips North America
Initial Complaint
Date:01/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My brand new Philips DiamondClean toothbrush handle power button stopped working and the battery won't charge. I contacted Philips for customer support and spoke to an agent whom was unable to help to get the toothbrush to work. Currently, I am unable to charge this new Phillips toothbrush. So I contacted Philips again and asked for help but the agent kept going back and forth in circles. I will not be purchasing any Phillips products again!
Business Response
Date: 01/21/2025
Complaint Case #: 22828037
Consumer: **** ***
Internal case number: 60-0037987778

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.

In researching further, we found that Mr. *** had reported concerns about his Sonicare Diamond Clean toothbrush not charging. We apologized for the inconvenience and collected all relevant product details.After explaining our warranty terms, we requested a receipt for verification.Since Mr. *** was unable to provide a receipt, we offered him a 30% voucher,which he accepted.

Please advise them to call our ******************** at ************** if they have any questions,and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.

We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.

Sincerely,
******** ********
Presidential Liaison
Philips North America
Initial Complaint
Date:01/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
had an issue with there prestige toothbrush which is only a few months old , and followed the steps they have on there website for a warranty claim after a few days i get an email that my information was validated and a new toothbrush would be sent i even got the order number from there shipping partner , but after a few hours the order was cancelled , and was told there are irregularities with the address which i don't understand (an excuse to not honor warranty maybe ) which is disgusting behavior the warranty info was validated and i followed all the steps correctly but the company is trying to s**** me over
Customer Answer
Date: 01/21/2025
I have not heard from the business in response to my complaint.
Business Response
Date: 01/21/2025
Complaint Case #: 22795880
Consumer: Moh *****
Internal case number: 60-0037919236

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.

In researching further, we found that Mr. ***** had expressed concerns about his warranty claim for his Sonicare toothbrush being denied. We apologized to Mr. ***** for the inconvenience and clarified our warranty terms.Given the nature of the issue, we requested that Mr. ***** return the original toothbrush for a quality and safety evaluation before processing a ************** facilitate this, we provided Mr. ***** with a prepaid ***** shipping label on 01/15/2025 and are currently awaiting the return of the original toothbrush.

Please advise them to call our ******************** at ************** if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.

We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.

Sincerely,
******** ********
Presidential Liaison
Philips North America
Customer Answer
Date: 01/22/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues

As they offered me a ***** label which when i went down to the ***** depo the rejected the label because the battery was damaged and that they needed a different label which then i went down to a different
depot and got them to ship the defective toothbrush with another label i paid for but they are having a hard time finding it which makes it almost 4 weeks without a working toothbrush
they offered me a free replacement the first time but canceled it for reasons they would not share and now asking me to return it which i did but with great difficulty

Regards,
Moh

Business Response
Date: 01/27/2025
Complaint Case #: 22795880
Consumer: Moh *****
Internal case number: 60-0037919236

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.

In researching further, we found that Mr. ***** had expressed concerns about returning the original toothbrush. On January *******, we provided him with a prepaid ***** shipping label to facilitate the return. However, the tracking information shows no movement for the package. As the shipment is being handled by *****, we are unable to assist with the tracking updates. We have advised Mr. ***** to contact the ***** drop-off location where the package was submitted for further details.

Please advise them to call our ******************** at ************** if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.

We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.

Sincerely,
******** ********
Presidential Liaison
Philips North America
Customer Answer
Date: 01/28/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********
the label that philips had provided me was not for a damaged battery and ***** refused the package i had to go down 20 miles to another depot for them to ship it the modified the label with the hazardous warning for damaged batteries and sent the package which should already be in there warehouse
i contacted ***** numerous times but since they modified the label they can give me a specfic tracking number and the only ine that shows up is the original which is unusable

i followed all there steps and being punished for a label they did not issue correctly
Regards,
Moh
Initial Complaint
Date:01/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent in by mail proof of Philips ********** Toothbrush for a $20 rebate. Sent in as requested, receipt of purchase and the cut out of barcode from product box. Received email saying my request was incomplete, did not provide what was missing. Email address provided is not receiving email keep getting returned emails ***************************** and number provided is only automated *************).My rebate tracking # **********.I sent exactly what the rebate form requested. I also sent another rebate request for my husband (his tracking # **********) and his email said his request was pending, same information sent for both rebates, mine should also be honored since purchased, paid for product.I can be contacted at ************ Thank you.*** *********
Business Response
Date: 01/09/2025
Complaint Case #: 22785715
Consumer: *** L *********
Internal case number: 60-0037911226

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.

In researching further, we found that Ms. ********* had reached out regarding issues with her $20 Sonicare rebates. We extended our apologies to Ms. ********* and conducted a thorough investigation into the rebates she submitted. During the investigation, we identified and updated the missing information to ensure the rebates were properly processed. We also informed Ms. ********* of the typical timeframe required for rebate processing.We will follow up with Ms. ********* once the rebate has been shipped to confirm its delivery.

Please advise them to call our ******************** at ************** if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.

We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.

Sincerely,
******** ********
Presidential Liaison
Philips North America
Customer Answer
Date: 01/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*** L *********
Initial Complaint
Date:12/18/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a sonicare toothbrush handle + toothbrush heads earlier this year in 2024. I used a new toothbrush head around August 2024. Upon first use, it dislodged an entire bundle of bristles into my throat. The toothbrush head was brand new. I filed a complaint in October 2024, and the company replied with many questions about the toothbrush handle and shaft and asked me to return the product. I clarified that it was the toothbrush HEAD that was the issue and asked specifically if I should be returning the toothbrush head or the toothbrush handle. The company replied that I should return the complete product. Therefore, I sent back both the toothbrush handle and head as per request. A few weeks later, I received a product replacement but JUST of toothbrush heads. So now I am left with no toothbrush handle to use the toothbrush heads. Since then, I have contacted Philips 3x in the last 2 weeks and have not heard back at all. This whole time, I am unable to use the toothbrush I had purchased. I would like for Philips to resolve this issue.
Business Response
Date: 12/31/2024
Complaint Case #: 22702795
Consumer: ***** ****
Internal case number: 60-0037482430

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.

In researching further, we found that ***** **** had raised concerns regarding the replacement of her Sonicare toothbrush. While we attempted to assist her, she informed us that she is currently traveling and does not have a reliable phone connection. We have requested Ms. **** to contact us once she is able to do so.

Please advise them to call our ******************** at ************** if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.

We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.

Sincerely,
******** ********
Presidential Liaison
Philips North America
Customer Answer
Date: 01/13/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***** ****
Initial Complaint
Date:12/03/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After purchasing a Philips Sonicare 4100 electric toothbrush it came with a offer of a free brush head. After completing the registration and sign up, it turns out there is no free brush head at all. Just deceptive advertising to get you to sign up for a quarterly subscription to buy brushes at $12 dollars a piece. The first brush is only free if you provide a credit card and commit to buying one every 3 months.They did not mention anything related to subscription needed in there offer card. Therefore I am supposed to get a free brush head without any requirement / precondition.
Business Response
Date: 12/10/2024
Complaint Case #: 22633503
Consumer: **** ****
Internal case number: 60-0037766159

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.

In researching further, we found that **** **** had raised concerns about the Sonicare Free Brushhead promotion. We apologized to **** and provided a detailed explanation of how to set up a subscription to claim the free brushhead. However, **** refused to set up a subscription. As a goodwill gesture, we offered a pack of three C2 Brushheads, which he accepted. **** later confirmed the delivery of the order on 12/10/2024.

Please advise them to call our ******************** at ************** if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.
We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.

Sincerely,
******** ********
Presidential Liaison
Philips North America
Customer Answer
Date: 12/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

**** ****
Initial Complaint
Date:11/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi Philips,I have a Philips Norelco OneBlade 360 *********** (MODEL: QP2834). Yesterday I realized it doesnt work and it will not charge. Would it be possible if we could try replacement as a one time courtesy if you would be so kind? I bought it at ****** in *********, ***********Thank you in advance.
Business Response
Date: 12/06/2024
Complaint Case #: 22622514
Consumer: ***** *****
Internal case number: 60-0037752474

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.

In researching further, we found that Mr. ***** reached out regarding a warranty claim for his Norelco One Blade. We conducted a thorough troubleshooting and informed Mr. ***** about our warranty terms. After gathering the necessary information, we offered a full-box of the Norelco One Blade. Mr. ***** confirmed receiving the replacement on 12/06/2024.

Please advise them to call our ******************** at ************** if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.

We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.

Sincerely,
******** ********
Presidential Liaison
Philips North America
Customer Answer
Date: 12/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***** *****
Initial Complaint
Date:10/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern I rang up looking for a replacement or repair of a handle. This was handled incorrectly and the new toothbrush I bought for a couple hundred - I shall now be returning. I will now change my custom to oral b.I am horrified that it has taken this long to receive an answer and all that could be offered was a coupon despite a purchase a little over a year ago. I am now traveling out of the *** for an extended period of time, and you may respond only via email I plan to write reviews. Regards *****. Ref. 60-0037536676
Business Response
Date: 11/11/2024
Complaint Case #: 22498107
Consumer: ***** ******
Internal case number: 60-0037536676

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.

In researching further, we found that Mr. ****** had raised concerns about his warranty claim for his ******** being rejected. We have since apologized to Mr. ****** and clarified our warranty terms. As part of our standard process, we requested additional information about the product. We are currently awaiting Mr. ******* response.

Please advise them to call our ******************** at ************** if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.

We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.

Sincerely,
******** ********
Presidential Liaison
Philips North America
Customer Answer
Date: 11/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***** ******
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am filing a complaint against Philips regarding their failure to honor the warranty for a Philips Sonicare product I purchased.Issue:Despite the product being within the stated warranty period, Philips has refused to honor the warranty for a malfunctioning Philips Sonicare product. I contacted their customer service for assistance, but they declined to provide warranty coverage, offering no reasonable explanation for this refusal.Attempts to Resolve:I have made efforts to resolve this issue directly with Philips' customer service team, but they have not addressed the situation appropriately. I was expecting them to honor their warranty policy, but they have been uncooperative.Desired Resolution:I am asking for the BBB's assistance in ensuring Philips complies with its warranty obligations and provides the necessary resolution.Thank you for your attention to this matter.
Business Response
Date: 11/04/2024
Complaint Case #: 22458070
Consumer: ******* *****
Internal case number: 60-0037548086

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.

In researching further, we found that Mr. ***** had raised concerns about his warranty claim for his ******** being rejected. We apologized to Mr. ***** and provided a detailed explanation of our warranty terms. Following our standard procedure, we requested that he return the original product for quality assessment. Once we received the return, we promptly sent Mr. ***** a replacement Sonicare. Since his model was no longer available, we offered him an upgraded model, which he accepted. Mr. ***** confirmed receiving the replacement on 11/1/2024.

Please advise them to call our ******************** at ************** if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.
We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.

Sincerely,
******** ********
Presidential Liaison
Philips North America

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Philips Healthcare is NOT a BBB Accredited Business.