Reviews

This profile includes reviews for Philips Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Philips Healthcare

  3000 Minuteman Rd Andover, MA 01810-1032

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  Philips Healthcare

  1 Clarks Hl Framingham, MA 01702-8172

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  Philips Healthcare

  222 Jacobs Street Cambridge, MA 02141

Review Details

• Review fromJennifer M

  Date: 12/05/2024

  5 stars
  I have a Phillips TV. The remote says Phillips and ******* on it. At this time Ive called a Phillips tech worker name Yen from **** where she tried to update my tv. It didnt work. Then she told me to take it to a tv technician to fix it. I paid $999 for this tv for Phillips to not update it. So Im screwed that $999. Ive spoken with several Phillips technicians and workers and managers and no one can update it. So what does the customer do from here???? Allow ******************** tv to continue their journey of doing this to people. My tv works fine except its not compatible now with the ******* built in it. ???!!! YES IM HIGHLY PISSED!!!!!

• Review fromAlbert H

  Date: 09/26/2024

  1 star
  Philips ******* has the worst customer service I will never buy anything from the online store again I went through 4 reps before getting the correct information about the open boxed ****** that i received that was supposed to be new. You would think the company would do anything to make a customer happy.

• Review fromSarah S

  Date: 08/22/2024

  1 star
  In front of the family had purchased me a sonicare toothbrush 2 1/2 weeks ago upon seating it every time I used it it would have less and less power. I did all the troubleshooting steps their website listed and I contacted a chat rep. **** asked me for the proof of purchase which I told them the person is out of state and does not have it. I also told them that we went to, The real ******, where it was purchased, and they basically told us we had to contact Phillips. **** also informed us that Phillips has a tendance. You just send out refurbished toothbrushes, too many retailers to sell, and which the retailer offers discounted prices for the older models, and to be weary of that.Neither of them could help me because they said there was no warranty and I had no proof purchase. That's to speak to somebody else I was told I would be responded to three. The person that reached out emails said the exact same thing I am unbelievably limited and to hear that huge retail that was purchased That they send refurbished toothbrushes to consumers discount prices because they're outdated is unbelievable!!!! I just wanted a usable not refurbished toothbrush and not have had someone still pay $100 for! Terrible customer those and horrible company

• Review fromDr. Jon M. M

  Date: 07/24/2024

  1 star
  I have no idea if the Mass facility is directly responsible for CPAP returns and really don't care; this company's logistics in this are LOUSY. 1. I signed up to send back my old CPAP for $100 2. I did it via FedX....but they have no location mentioned on my "ticket"/code page 3. First I went 30 minutes but they could not scan this code.4. Then, I went 1 hour out and back to a FedX dist. center; THEY could not scan this type Q-code 5. The two they said could are 2 and 2.5 hours away from me - there and back.6. So, I called the number for having a difficult/troubled CPAP shipment 7. Did that call twice....both times 20 minutes waiting with this recording: "We apologize for the delay; please remain on the line and your call will be answered in the order it was received." No queue number in line/wait, no call me back option. 8. I am almost 70 and I hope I NEVER am treated by any device or person with Phillips ... EVER.

• Review fromDavid B

  Date: 03/21/2024

  1 star
  After one year and eight months Philips has not replaced my Dreamstation Pro CPAP machine.They keep telling me it is still not available. There is a class action suit pending and if one signs up they could get $100. I find that unacceptable as I need $900 to replace a comparable device.Thank you for your time and help.******, ** *****

• Review fromCarlos J

  Date: 03/01/2024

  1 star
  You pay almost a $1000 for a CPAP machine and after submitting a service email...first, they don't respond until a week or more later/and my last one I sent a second request. Then they send you questions that I believe is to protect their ***** and prolong the service.Today I received another email from *** service center and again questions with information that i already answered...they should read the case or RA number they provide.No wonder they are not allowed to sell CPAPs in *** and they should "NEVER" based on this lack of support/customer service - all they want is your money.SHAME on the *** and Senior Management.Fed up with their run around emails/questions and nothing regarding to the issue i have.

• Review fromRy P

  Date: 01/20/2024

  1 star
  First BBB complaint Ive ever filed. This was not a one time experience of horrible service, it has been a string or issues. Ordered a toothbrush (Philips one) online. I was charged and it never shipped. Online chat was not able to help, had to call and have a ticket filed so I could receive the product I purchased. When I went to cancel the brush refills online, it makes you return the toothbrush, even though they charge retail price for the toothbrush that you can buy from Amazon or anywhere else. Ended up keeping the toothbrush refills for a couple years. When it came time to cancel those it was a series of hoops to jump through. Online system said my refills were canceled, and I even received a confirmation email saying it was canceled. On subscription refill day I was charged again! When I reached out for assistance surprise surprise my subscription was still active! They said they canceled it, but we shall see. They offered a refund for the balance, but this required another ticket to be filed and a supposed week or investigation time. For a $5 credit. The online system said it would send me a chat transcript. Of course it didnt. Luckily given my complete lack of trust in Philips I already took screenshots of the pertinent information. The amount of time I have wasted just trying to get the products I have paid for is staggering. Disappointing For a company this large to be so incompetent and difficult to do business with. They had the nerve to comment that theyve noticed I declined marketing information from them and ask if Id like to re subscribe. No thanks, Im not interested in any Philips products ever again.

• Review fromPatti M

  Date: 01/12/2024

  1 star
  I received a ******* model 50PFL4756 F7W for Christmas 2022. I had it for a year and eighteen days before the screen just died. It was a second television so it was not used a lot. It was not cracked or burned. I tried resetting it, unplugging etc. I called their customer service which of course is in India and disclosed when I received the ** and explained everything I tried. He asked me for several pieces of information and had me repeat myself several times and then informed me that because the tv was over a year old he would do exactly nothing (why did he waste my time when I already told the fool the age of the tv) but offer to give me the name of a a local technician. Really Dude, you're in *****. I'll look that up myself as so far you have not proven very bright.When I asked him if that was all he was willing to do he confirmed. *********** is off warranty but shouldn't last more that a year? Is that how long their televisions last? Just past the warranty expiration? Apparently that is so because I spoke online with several people who experienced just the same. Philips is willing to do nothing to even slightly ameliorate the situation. I would have appreciate something. A reasonable discount on the cost of another tv? Having a technician repair it at little or no cost? Instead, they'd rather insult me by giving me the name of a technician who will likely charge me more than the cost of the television.Instead of buying another I will tell everyone and anyone on any forum possible not to buy Philips products. They are a huge conglomerate so they don't care but if they keep up at the rate they are going with any luck they will end up like ***************

• Review fromSusan N

  Date: 09/22/2023

  1 star
  The recall for my CPAP was over 2 years ago. July 5th of this year there was finally a remediation plan for the Dreamstation go. We were given the option of $500 or a replacement device. Since a new one would cost me $1000 I opted for the replacement. Well 2 1/2 months later and no replacement. I called customer service and they told me there is nothing they can do and there was no number or email address I could write to and that they have no update on when it might arrive. I use an extra filter on it and replace it every 2 weeks and it definitely turns grayish color. I have never used the ozone or UV cleaner on this unit as they claim that is what causes the breakdown. Not true in my case. Horrible customer service and management of this issue. I would give them 0 stars if I could.

• Review fromJackie T

  Date: 04/07/2023

  1 star
  I have proof in the form of the company's ERP database records that the company routinely practices mishandling of returned medical device items. The company records show an alarming number of cases where medical devices were returned for various reasons and resold to other customers. *** and other regulations require quarantine of returned medical devices.