We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronic Equipment Dealers

Philips Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Philips Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Philips Healthcare has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 168 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Diamond Clean Phillips Sonicare toothbrush that was still under warranty that they discontued. They replaced my broken toothbrush with a model that was significantly rougher than the original. They asked me to ship them my old toothbrush and to stop using it right away and that they would send a replacement. I shipped it back to them and two months later still hadn't received my replacement. When I looked further into the matter I realized they sent the toothbrush to the incorrect address. I reached back out and asked if they could replace the toothbrush with a gum sensor activated toothbrush instead since my original pick was discontinued and they are refusing to help. I shipped in my toothbrush and now I do not have one at all.

      Business Response

      Date: 07/26/2024

      Complaint Case #: 22015355
      Consumer: *************************
      Internal case number: 60-0036790046


      Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.


      In researching further, we determined that **************** raised concerns about not receiving her replacement Sonicare toothbrush. She claimed that the replacement was delivered to her old address and that she never received it. We apologized to ****************, confirmed her current address, and placed a new order. **************** originally had the Diamond Clean Smart toothbrush; however, as a goodwill gesture, we offered her the Sonicare Prestige 9900 as a replacement, which she accepted. **************** confirmed the delivery of the new order on 07/26/2024.


      Please advise them to call our ******************** at ************** if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.


      We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.


      Sincerely,
      *********************************
      Presidential Liaison
      Philips North America

      Customer Answer

      Date: 07/29/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:07/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm filing this complaint because Philips won't honor the warranty. I contacted them using web chat last Friday and I was connected to agent ************************ The agent wasn't able to help me with repairing my ****** so they asked for a receipt. I've provided a soft copy of the invoice since it was an online purchase. The agent wasn't able to check it and escalated my case to their team. I've been told that I still need to shave almost every day and asked to speed up the process. Agent told me that I should get a response from their supervisor on the same day. BUT, it was a lie since I still haven't got any replies after these days. This is completely unprofessional behavior of the support team. I feel like I'm offended as well since I tried to ask someone over the chat but agents (************** and ****** D) just closed the chat in a rude way I wasn't even able to reply. The most rude person was **************** I was really offended by them. I paid money for this ****** and it worked for just 3 months. Now, I'm forced to buy another one on my own expenses since I can't just leave my face unshaved for such a long time. I hope someone will reach out to me otherwise I'll be forced to proceed with other claims.

      Business Response

      Date: 07/23/2024

      Complaint Case #: 21991581
      Consumer: *****************
      Internal case number: 60-0037086436
      Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.
      In researching further, we determined that ******** raised concerns about his Norelco ****** not turning on. He also expressed frustration over the lengthy warranty claim process. We informed ******** about our warranty terms and conditions and collected all relevant product details. After verifying the information, we offered him a full-box replacement for his ******. ******** confirmed the delivery of the replacement order on 07/19/2024.
      Please advise them to call our ******************** at ************** if they have any questions and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.
      We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.
      Sincerely,
      *********************************
      Presidential Liaison
      Philips North America

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 14th 2024 my Philips ************** Flosser 7000, HX3911/30 started leaking from the bottom of the unit while I was cleaning my gums. I reached out to customer support via chat on June 15th and gave all of the requested details. I then received an email asking for a copy of the receipt, which I sent to them (purchased from Amazon and within the 2 year warranty period). I then shortly received an email stating that my warranty would not be honored, which is included below:"The intent of the Philips warranty is to offer the replacement of defective parts or products during a defined period of time to consumers who are verified as covered by the warranty. We have noticed irregularities with the requests we have received to send warranty replacement products. This is to advise that Philips will no longer honor requests for replacement products to be sent under our warranty. Additionally, should we continue to receive repeated attempts to misuse our warranty, Philips will take any and all appropriate legal action, including contacting the appropriate authorities. If you believe you have received this in error, or are concerned about your warranty coverage, please reach out to us at **************."I contacted the number given and was only told a specialist was already assigned to the case and asked if I had another receipt for the item, which I don't. I sent a fresh copy of the receipt directly from the Amazon page and again receive the same threatening email back from the same support person.This is actually the second time I have had to make a warranty claim on this product - the first time being last year when it lost all pressure. No issues with the warranty claim and I sent back my broken unit as requested.This isn't the kind of service one expects, especially basically being called a thief and threatened. Honestly, I'd rather have a refund and move to another brand that might actually respect their customers.

      Business Response

      Date: 07/08/2024

      Complaint Case #: 21934767
      Consumer: *********************
      Internal case number: 60-0036963686

      Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database. 


      Upon further investigation, we discovered that **************** had raised concerns about his warranty claim for his Sonicare PowerFlosser being rejected. Our findings revealed that the claim was initially denied due to incorrect product details. After identifying the error, we gathered the correct information and offered **************** a full-box replacement of the PowerFlosser. **************** confirmed receipt of the replacement on 07/08/2024.


      Please advise them to call our ******************** at ************** if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.


      We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.

      Sincerely,
      *********************************
      Presidential Liaison
      Philips North America

      Customer Answer

      Date: 07/08/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 27, 2023 I received a Phillips 55 tv fro **** club. I broke on 06/10/24 (less than 6 months). To make a long story short, their warranty department based in the *********** did everything possible to prevent my warranty from being valid. I still have not remedy the situation.

      Business Response

      Date: 06/27/2024

      Thank you for reaching out to us and providing us with the customer's comment. At this time, we have already been in direct contact with the customer. We have offered the customer a Field Scrap Refund and the customer has accepted this offer. With this process, the customer will not have to return their original unit to our warehouse to receive their refund check. The customer will, however, have to follow a few simple steps to complete the process on their end, including signing the Field Scrap document we sent via email and removing the model and serial number sticker from the back of their unit. Once we see the customer has completed these steps, we will be able to finalize and mail the refund check. If the customer has any other questions or concerns, he can reach us directly at ************, referring to case number INC532169. 

    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the Norelco ****** 9400 a half of a year ago. A while ago it stopped working so I contacted Philips support over the chat. I was served by ******* and I was told that I need to wait for the review of my claim. After some time the agent sent me a message that I need to ship my defective ****** back. Alright I've shipped it back in less than a day. I asked the agent to speed up the process since I have a specific skin type and I need the ****** in a working condition otherwise I can't shave. Now after almost a week I'm being ignored by the support team. No one ever replied to my emails. The most weird thing is that it's not usual Philips behavior since I asked my friend who had a similar case with Philips a few weeks ago and Philips processed a replacement in his case in just one day. I conclude that my consumer rights were discriminated against at this point. Since I still haven't got a reply still I would like this complaint to be sent to the management team.

      Customer Answer

      Date: 07/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2021, I purchased a high-end Philips Sonicare Toothbrush 9300series in Rose ***** I love the toothbrush and do not have complaints on the product, but rather the black specks that Philips refuses to offer assistance on. I remove my brush head once a week, sometimes more, but no matter what I do, I cannot take the black specs off of it. I have tried to pick them off, but I do not want to hurt the rubber membrane. I have read forums online and have tried cleaning it several ways, but to no avail. I personally reached out to Philips and I was told that they are not responsible for mold/fungi....hold on....mold/fungi? I am literally putting that into my mouth for a nice clean as recommended by dentist, but they won't offer a way to even help to clean it? Instead of offering to help on cleaning or looking into it more, I was told that I could get 20% off a purchse at Philips. When I said that I didn't want their help, I was then offered a 30% coupon? Come on, this is human health we are talking about, but a 30% off coupon should make it better? No help offered. Instead I will be sure to never buy Sonicare again and to make sure that other consumers know about this as you don't want to be putting anything into your mouth that has "mold/fungi" on it.

      Business Response

      Date: 06/26/2024

      Complaint Case #: 21861634
      Consumer: *************************
      Internal case number: 60-0036970327

      Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.


      In researching further, we have determined that ****************** had expressed concerns regarding black specks appearing under the brushhead and around the rubber membrane on her Sonicare toothbrush. We explained to ***************** the potential causes of the issue and provided her with general maintenance tips for her toothbrush. We also informed ****************** about our warranty terms. Although her toothbrush was out of warranty, we made a one-time exception and offered her a replacement handle along with a pack of W3 brush heads. The replacement order was delivered to ****************** on 06/25/2024.


      Please advise them to call our ******************** at ************** if they have any questions and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.


      We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.


      Sincerely,
      *********************************
      Presidential Liaison
      Philips North America

    • Initial Complaint

      Date:06/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ***/*****,I am writing to file a formal complaint against Philips concerning a defective ******** electric toothbrush I purchased and the subsequent handling of my warranty claim by their customer service.Details of the Purchase: Product: Philips ******** Electric Toothbrush Date of Purchase: 08/10/2023 Location of Purchase: Amazon Issue:My ******** electric toothbrush stopped working recently, well within the warranty period. I contacted Philips customer service to initiate a warranty claim and seek a replacement or repair for the defective product.Philips' Response:During my interaction with the Philips customer service team, I was met with unprofessional and accusatory behavior. The representative insinuated that I was attempting to commit fraud by claiming the product was defective. This accusation is baseless, offensive, and has caused me significant distress.Resolution Sought:I respectfully request the following actions from Philips: A formal apology for the baseless accusation of fraud. Fulfillment of the warranty terms by either repairing or replacing the defective ******** electric toothbrush. Improved training for customer service representatives to handle such issues professionally and courteously.As a loyal customer who has trusted ********************** for quality products, I am extremely disappointed by this experience. I hope that through the intervention of the Better Business Bureau, Philips will address this issue promptly and ensure that no other customers have to endure similar treatment.Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution.Sincerely,

      Business Response

      Date: 07/05/2024

      Complaint Case #: 21858864
      Consumer: *********************
      Internal case number: 60-0036914502

      Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database. 


      Upon further investigation, we determined that ****************** had reported issues with his warranty claim being rejected. We provided a detailed explanation of our warranty process and requested that he return the original toothbrush for a quality analysis prior to processing a replacement. A prepaid return label was sent to ******************. However, there has been no tracking activity since the label was issued. Despite multiple attempts to contact ******************, we have not received any response from him. Consequently,we have closed this case. If ****************** contacts us in the future, we will be happy to re-open his case in order to assist him.


       Please advise them to call our ******************** at ************** if they have any questions and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.


      We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.


      Sincerely,
      *********************************
      Presidential Liaison
      Philips North America

    • Initial Complaint

      Date:06/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Philips Sonicare toothbrush model HX993W ****** doesn't work properly. Since the first month of use, the light indicator that shows when too much pressure is applied has not been functioning. Recently, the toothbrush has started making a loud noise due to the piece where the brush head is placed becoming loose. It longer clean my teeth.I require a functional toothbrush and, after multiple attempts to troubleshoot these issues without success, I contacted Philips Sonicare's customer care team. Unfortunately, they were neither willing to repair nor replace the defective toothbrush. Instead, I was provided with two discount codes as a supposed resolution, as I urgently needed to order a new toothbrush. I intended to purchase the Philips Sonicare 9000 ************ Toothbrush Special Edition.Regrettably, none of the discount codes provided to me worked. Finally, one of their agents informed me that the discount would not apply on top of any existing discounts. This was particularly frustrating because every single toothbrush on their official website already has a small discount, a fact that their agents seemed unaware of despite my clear communication about my defective brush and urgent need to place an order.Even more concerning, the system allowed the discount to apply initially but would not finalize the order. After the first attempt to place the order, the discount code became invalid. This entire experience has been extremely disappointing and inconvenient.As a loyal customer, I expect better service and resolution from Philips Sonicare. Therefore, I am requesting the Better Business Bureau's assistance in resolving this matter: A replacement for my defective toothbrush model HX993W ****** to Philips Sonicare 9000 ************ Toothbrush or similar.Thank you for your attention to this matter. I look forward to your prompt assistance in resolving this issue.Sincerely,******

      Business Response

      Date: 06/21/2024

      Complaint Case #: 21812694
      Consumer: *******************************
      Internal case number: 60-0036923246

      Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database. 
      In researching further, we have determined that ********************* had raised concerns about her toothbrush making a loud noise and her warranty claim being rejected. She also expressed frustration regarding her voucher codes not working. We explained to ********************** that her claim had been denied due to the failure to provide a valid proof of purchase. We informed her about the warranty terms and conditions. However, as a one-time exception, we offered her a replacement handle without requiring a valid receipt. Additionally, we addressed all her concerns regarding the voucher codes. ********************** confirmed the delivery of her replacement handle on 06/21/2024.
      Please advise them to call our Consumer *********** at ************** if they have any questions and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter,they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.
      We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.
      Sincerely,
      *********************************
      Presidential Liaison
      Philips North America

      Customer Answer

      Date: 06/21/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************************

    • Initial Complaint

      Date:06/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Norelco 5000 ****** is defective. It wont turn on. When I press the power button, it flashes the lock symbol. I hold the power button down for 3 seconds to unlock it, per the manual, however, it doesnt unlock it.

      Business Response

      Date: 06/21/2024

      Complaint Case #: 21832227
      Consumer: *******************************
      Internal case number: 60-0036955989
      Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.
      In researching further, we have determined that ******************** had reported issues with his Norelco ****** not powering on, with the lock symbol flashing indicating the travel lock was engaged. We informed ******************** about our warranty terms and conditions. Following a thorough troubleshooting process, we made a one-time exception and offered him a warranty replacement for his ******, even without a valid receipt. Since the original model was unavailable, we provided ******************** with an upgraded model, the S5366/95, as a replacement, which he accepted. The replacement order was delivered to ******************** on 06/20/2024.
      Please advise them to call our Consumer *********** at ************** if they have any questions and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email provided to them anytime M-F between 9-6 EST.
      We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.
      Sincerely,
      *********************************
      Presidential Liaison
      Philips North America

      Customer Answer

      Date: 06/21/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I received the new ****** yesterday. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************************

    • Initial Complaint

      Date:06/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      sonic care tooth brush head subscription, was charged for a head . i cancelled the subscription, Phillips e-mailed on 4/28/24 wanting ***** payment. i paid it on 4/30/24 thanking for payment and my order was being picked. nothing ever arrived call ************ about the shipment on 5/15/24 the lady said it will be reshipped, waited nothing. she gave me a reference #**-0036823855.got another e-mail on 5/22/24 stating they have refunded the *****.i still haven't received my refund.

      Customer Answer

      Date: 06/15/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    Philips Healthcare is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.