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Business Profile

Electronic Equipment Dealers

Philips Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Reviews

This profile includes reviews for Philips Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see

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Philips Healthcare has 3 locations, listed below.

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    Customer Review Ratings

    1.29

    Average of 14 Customer Reviews

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    Review Details

    • Art E

      Date: 12/22/2022

      Terrible customer service for my Norelco **** ******, with the company being totally nonresponsive.

    • Kathy A

      Date: 11/03/2022

      Terrible company and the worst customer service ever!!! I was sent the wrong product. Not even close to what I paid for and ordered. They will do NOTHING about it!! *** tried relentlessly to get this resolved, calls and online chats. They barely speak English and have very little understanding of what youre talking about. I have been told on every occasion that a specialist will be contacting me, yeah, right!! Its been over a week! At this point I want my money back! I dont want there cheap products anymore. Ive got a feeling they dont care they have my money and they are keeping it! Buyer beware of this terrible terrible company!! Shame on you Phillips!!!

    • John S

      Date: 10/17/2022

      I purchased a Sonicare a few months ago, which stopped working. All indications on the box are that the product is under 2-year warranty. When I spoke with customer service, they were able to verify via the model number and the unit's serial number that the product was within warranty, but because I don't have the receipt from Target from months ago (who keeps a receipt for a $50 purchase?) they refuse to do anything about it. It's obvious this company looks for excuses to avoid having to follow through with their products, which are clearly suffering from extremely low QA standards, and are trying to save a buck on a fake technicality (the serial number alone is plenty to verify the genuine status of the unit). This isn't the first issue I've had with Philips quality, but it's the first time I decided to follow through on the warranty claim process. This will also be the last time I ever buy a Philips product.

    • Grady H

      Date: 07/24/2022

      The only reason they got even 1 star was because I had to select at least that. This companies product support and customer service is not worth 1 star. I will never purchase another Philips product. The company is not willing to stand behind its products. I bought one of their coffee machines 8 weeks ago and it stopped working. The only solution they provided was for me to pay additional money to send it to a repair facility and wait 2-4 weeks.

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