Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elite Financial Services does not communicate with me to finish the transaction. I have called again and again but either I have to leave a message or their mailbox is full. No calls are returned. Recently, its been a busy signal. I have money in their distribution account with Global that needs to be returned to New Credit America. The loans have been settled according to my creditors. I am being charged monthly by *************** for money that sits in their account with no destination. I also pay NCA for the interest on that amount! I want them to release the money to NCA.

  Customer Answer

  Date: 06/11/2023

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot reach anyone at the company,and I do not know if my payments are being used to pay off debtors. I have tried to contact them approximately 30 times with no success. Am I being scammed?

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the program in the end of August 2022. I spoke with a representative, who set up my initial acceptance into the program. I have not spoken with anyone else. I have made countless calls and emails. My emails are returned undeliverable, and phone calls are not returned. Global holdings, the third party payment processor, informed me that half of what i have deposited is not in my account. None of my creditors have spoken with anyone at Elite financial. Some of those accounts are now closed, No other option on how to deal with this is available.I am recovering from Cancer treatment. Please help me resolve this issue

  Business Response

  Date: 05/03/2023

  The customer enrolled into a 48 month program in October of 2022. The customer failed to make her first payment in October of 2022 and also failed to make her payment in April of 2023. At the time of enrollment the client was made aware of the term (48 months) and was provided enrollment documents which clearly outline the terms of her debt settlement program. Above and beyond that EFS covered the full enrollment documents with the client before she electronically signed them. We have spoken to the client and agreed to cancel her contract. She was issued a full refund for the amount in her dedicated program account ia ACH to her account. 

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Elite Financial Services in November, there reps were in continual contact until February. Signing up, there was a few bumps in the road. So to speak. Such as: Getting the proper w/drawl date for me. However they were very attentive and respectful of my needs and issue. Fast forward to April, I have been trying for two weeks to contact someone. I have called, emailed two different employees and left messages on the main bosses voice mail. I was told NOT to make any further payments and or have any contact with my creditors, other than explaining my circumstances and giving them forwarding info for Elite. No one has returned my calls, messages or notifications. Now my mortgage holder (*****) has contacted me regarding my 120 days pass due accts., and my mortgage acct. was not even part of my deal with Elite, and my mortgage/ ***** is in excellent standings. My husband has become very Ill, which has caused us to have medical, travel and lodging expenses. Recognizing this I consolidated my credit cards and two loans. As I did not want to run up my cards for this reason and not be able to pay them. Therefore keeping my (HELOC) and one credit card. I have been notified that my line of credit through my mortgage has been discontinued due to my credit score and multiple accounts 120 days past due! Also my one credit card has been revoked.*** SOMEONE PLEASE CONTACT ME IMMEDIATELY***I can not lose my home, or avoid these additional expenses. As they are medically necessary.

  Customer Answer

  Date: 04/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started services with this company in January of 2020. I have had nothing but issues with them sense. They were supposed to help with with debt-relief. I have paid them $305.00 monthly since Feb 2020. My plan is a 44-month plan for them to get rid of my credit card debt. So far, the only reason my credit score has gone up is because I did research on how to boost it on my own. They have gotten "settlements" for me 4 times and each one of those times, they dropped the ball on the settlement and lost it! I have even given them extra payments ON TOP of my monthly payment, as they requested, in order for the settlement to be drawn. They never informed me of the settlements being neglected until I fought for an answer. I still have no idea what they have actually done for me! They stole those extra payments, and have done nothing to rectify the situation or refund me. They give me the run around every single time I have ever called or emailed. They rarely answer emails in general. I talk to someone new every single time I talk with them on the phone who knows nothing of my case. I have been trying to get answers on what is being done for me, from call records to proof of promised services... and they refuse to address this. I have even attempted to email the "Compliance Officer" at Elite Financial and the email address they provide ************************ is inactive.I feel like I'm being scammed, and family and friends said it sounds like that is what is happening.

  Business Response

  Date: 12/02/2022

  We have spoken with ******************** numerous times before this complaint was lodged. The three additional payments ******************** elected to have drafted were used to fund settlements that had been negotiated on her behalf, and were agreed to by her on a recorded line. We have made ******************** aware that she has the option of having us reverse the three additional drafts she agreed to back to her bank account, or offering her the ability to skip her next three scheduled program drafts if she chooses. ******************** has twelve scheduled program drafts left on her program which was quoted to her as a forty eight month program to resolve her enrolled debt. ******************** is on track to finish her program within the quoted program time frame. We spoke again with ******************** on 12/01/22 and know her desired resolution as she stated to us, and we are fulfilling that request.  

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********, on the basis that the three extra payments are going to be refunded to me. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their communication is terrible. I leave messages and sometimes I do not receive an answer. I request that they do something on my behalf and it doesn't get done. Their customer service is not good. What can I do.

  Business Response

  Date: 08/24/2022

  Client has reached out to us numerous times this month. On all occasions, we have spoken to ************ and answered all of his inquiries. ************ called our office on the following dates this month (8-1, 8-2,8-11, & ****). On all occasions he has spoken directly to our client services department. On our last conversation he stated that he had received a letter from one of his creditors. We asked that he forward us a copy but he stated he did not have access to a computer. In order to assist the client as he stated he did not have access to a computer, we provided him with the company text number were he could forward us a picture of the document. To this date we have yet to receive the requested document from the client. We will be more than glad to speak to the client and assist him in any matter and he can feel free to contact our management team directly at ***********************.

  Customer Answer

  Date: 08/24/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************