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Business Profile

Apartments

Beacon Communities LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Beacon Communities LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beacon Communities LLC has 10 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out December 21, and I waited a little bit for my security deposit. Never got it so I called corporate. They didnt help me on the phone. In 2023 someone from corporate called me about my security deposit. He said he was going to look into my security deposit and call me back. He never called me back. So Im still waiting and wondering where my security deposit went. Never received a letter as of why you kept my security deposit so Im seeking to get my security deposit back. I didnt destroy anything. It was normal wear and tear in the apartment.

      Customer Answer

      Date: 07/29/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I vacated the premises of ********************* apartments run by beacon communities llc on November 15. After leaving several voicemails and exchanging emails with *******************************, I was told that I should be receiving it soon. I've been emailing weekly with no solid response. It's been well over the legally required 30 days where they are required to return my deposit. We are nearing almost 4 months with them holding my funds and ignoring calls.

    • Initial Complaint

      Date:11/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved from Highland **** apartments (move-out date of 9/19/23) and have not received a return of my security deposit and rent credit equally $726.01. I have included the confirmation of what is owed me from the property manager (***********************************). My vacate form clearly included the correct forwarding address. I have not received any explanation from the property manager other than accounting is "looking into it". I have left two voice messages for Beacon's accounting office but no one returns my calls. The customer relations mailbox is full and I cannot leave a message there. it is well past the 30 days they have by law to return my funds and I would appreciate someone from Beacon having the courtesy to return my calls and tell me why I have not received my refund.

    Beacon Communities LLC is NOT a BBB Accredited Business.

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