Business Profile

Auto Rentals and Leasing

Zipcar, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Zipcar, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

641 total complaints in the last 3 years.
173 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was overcharged astronomical fees on a rental that I did not rent or lease. I was over charged for gas and denied access to my account. This is theft, fraud, and discrimination. Ive done nothing wrong and was singled out without cause, this violating electronic transmission laws by stealing money from my personal checking account.
Business Response
Date: 10/23/2024
We have reached out to the member and believe the matter to be resolved.
Initial Complaint
Date:10/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a Zipcar for use between Thursday, October 3, 2024 and Sunday, October 6th. My issues are:-Zipcar provided inconsistent communication on location drop off and license plate info. Neither matched the original order -Car was filthy and smelled of smoke. This was reported in four phone calls to customer service and twice, in writing, after completing the trip using their questionnaire. In addition, photos of the interior and exterior of the vehicle were submitted both before and after the trip -Car was "App-only" operational. No keys. No ignition. No choice or advisement. No instructions -I had trouble starting the car and getting it into gear on 3 occasions -During an emergency I attempted to "add a driver". This took over an hour to set up, a $35 charge and 48 hours to approve, by which time I had already returned the vehicle -When I asked to speak to a supervisor I was told that wasn't possible and that I would be emailed ***************** was told that Zipcar was willing to work with me -Today I received an email saying they had no record of my complains and could not assist me
Business Response
Date: 10/23/2024
We are actively working with the member to resolve the issue.
Initial Complaint
Date:10/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from Zipcar on October 03, 2024. I collected the vehicle for use on October 05. I drove the vehicle from ********* to *************** on the morning of October 05. When I returned to the vehicle, it would not start. I inspected the vehicle and noted that it had not been serviced on schedule. ************* and battery lights were illuminated as well as an indicator of ignition failure. The vehicle was also over ***** miles overdue service. I called Zipcar and arranged for the vehicle to be towed and made arrangements to return to the city. I have sent two emails and made two calls to Zipcar's support line seeking a refund. I have received no reply to my emails and call center staff have hung up on me on both occasions I called.
Business Response
Date: 10/21/2024
We have reached out to the member and having not heard back, believe the matter to be resolved.
Initial Complaint
Date:10/15/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Zipcar. I have done this 20+ times and never had an issue upon return. The car was moderately dirty, but I understand that Zipcars cannot be as pristine as a car from a traditional rental company. I rated the car 4/5 and reported the maintenance issues (e.g., bad smell, low tire pressure).Because the person after me gave the car a lower cleanliness rating, Zipcar proceeded to charge me a $50 cleaning fee. The customer service team referred to this as an "inconvenience" and stopped responding to my messages. The only reasoning they provided is that since I rated the car 4/5 and the next person rated lower, the cleaning fee was on me. They have not provided photos, or responded to my very obvious point that if I had just rated the car 3/5 or 2/5 I would not be on the hook under their system. They also have not responded to my point that 4/5 is not in fact 5/5 and I did document issues with the ****** a minimum, I would like the $50 refunded. I would also like to hear what else Zipcar can do to make it up to me for this incredibly unpleasant and time consuming experience.
Business Response
Date: 10/21/2024
We have reached out to the member and having not heard back, believe the matter to be resolved.
Initial Complaint
Date:10/14/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My issues are:1. Parking Challenges and Lack of Support:As a Zipcar member in *************, I have repeatedly faced substantial challenges in finding legal 24-hour street parking to return vehicles, specifically around the area of ********. This area is known for its extreme scarcity of legal parking due to strict regulations, alternate side parking rules, metered zones, and high demand.Despite these well-documented difficulties, Zipcar requires customers to find legal parking at the end of their reservations without providing adequate assistance or compensation. On multiple occasions:- I spent excessive amounts of time searching for legal parking spots, which led to extended rental periods and additional charges.- Zipcar did not offer any courtesy extensions or support during these times, placing the entire burden on me as the customer.- ************* policies do not account for the real-world parking constraints in densely populated urban areas, causing undue stress and financial impact.2. Retention of collateral Security :After the closure of my Zipcar account, the company has retained my security without clear justification or communication regarding its return. My concerns include:- Lack of transparency about the status of my security deposit and any associated collateral.- No detailed explanation or timeline provided for when I can expect the return of my securities.- Difficulty reaching a satisfactory resolution through customer service channels.3. **************** Issues:Throughout these experiences, I have encountered challenges with Zipcar's customer service:- Representatives often lacked understanding of the local parking logistics and regulations in **************- I received inconsistent information and inadequate support when seeking assistance with parking issues and the return of my security deposit.- The outsourced customer service seemed disconnected from the realities faced by customers in urban environments like ***.
Business Response
Date: 10/21/2024
We have reached out to the member, verified the issues were handled in accordance with the member contract and as a result, believe the matter to be resolved.
Customer Answer
Date: 10/21/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
{Zipcar initially responded to my concerns by providing specific reasons for terminating my account, which I have demonstrated to be invalid through email correspondence and supporting evidence. Despite proving that their stated reasons were unfounded, they proceeded with the termination of my account. When I presented them with proof that contradicted their claims, rather than addressing the discrepancies or rectifying the situation, they adjusted their stance. They shifted from citing specific reasons to asserting that they have the right to close accounts at their sole discretion for any reason they choose.

This change in their response suggests that, instead of acknowledging any mistakes or unfair treatment, they relied on a broad termination clause to justify their actions. This approach can be seen as dismissive of my legitimate concerns and may indicate a lack of good faith in resolving the issue. It appears that even when presented with clear evidence, Zipcar chose to uphold the account closure without providing a valid justification, relying instead on their general policy to terminate memberships at will.}

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

Business Response
Date: 10/30/2024
We have reached out to the member, verified termination was in accordance with the member contract, and as a result believe the matter to be resolved.
Customer Answer
Date: 11/02/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
---

Additional Comments Regarding Zipcar's Response:

I have received Zipcar's reply stating that they have reached out to me and that their termination of my account is within compliance, considering the matter resolved. However, this response is absolutely unacceptable and fails to address the core issues I raised in my initial complaint.

Zipcar is relying on a clause in their user agreement that allows them to terminate memberships at their sole discretion without prior notification. While I acknowledge that companies may reserve the right to terminate accounts, this clause does not grant Zipcar the authority to act arbitrarily, discriminate against customers, or avoid accountability for their own misrepresentations and mistakes.

I have provided clear evidence demonstrating that the reasons initially given for terminating my account were invalid. When presented with this information, instead of addressing the discrepancies or correcting the unjust termination, Zipcar shifted their stance to assert their right to close accounts for any reason they choose. This change in position highlights a concerning lack of good faith and transparency in their business practices.

Furthermore, relying solely on a broad termination clause to justify unjust actions undermines consumer trust and may violate principles of fair dealing and contractual obligations. It is unacceptable for Zipcar to injure customers through poor service, misrepresentation, or policy inconsistencies, and then attempt to absolve themselves of responsibility by invoking this clause.

I respectfully request that the Better Business Bureau consider the following:

- Review Zipcar's Handling of the Situation: Evaluate whether Zipcar has acted in good faith and in accordance with fair business practices.
- Encourage Resolution: Advocate for a fair resolution that addresses the unjust termination of my account and the lack of accountability demonstrated by Zipcar.
- Monitor for Pattern of Behavior:Determine if this reflects a broader pattern of similar complaints from other consumers, which may indicate systemic issues within the company.

I am seeking a fair and just resolution to this matter, which includes either the reinstatement of my account or appropriate compensation for the undue stress and financial losses incurred due to Zipcar's actions.

Zipcar's assertion that the matter is resolved is incorrect, as my concerns have not been adequately addressed. Their response does not mitigate the harm caused or acknowledge the validity of my complaint.

Thank you for your time and assistance in this matter. I look forward to a satisfactory resolution.

Sincerely,
****-*******:Beckford

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

Business Response
Date: 11/21/2024
We have reached out to member on multiple occasions, verified the issue was handled in accordance with the member contract, and as a result believe the matter to be resolved.
Customer Answer
Date: 12/02/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

Despite my detailed explanations and evidence highlighting the issues I've encounteredincluding unjust account termination, misrepresentation of facts, and failure to address my specific concernsZipcar has continued to respond with the same generic statements. Their repetitive replies do not address the core issues I have raised and seem to be an attempt to dismiss my complaint without proper consideration.
This pattern of non-responsive communication suggests that Zipcar is employing a tactic designed to exhaust my patience in hopes that I will abandon my pursuit of a fair resolution. Such an approach is unprofessional and undermines the spirit of the dispute resolution process facilitated by the Better Business Bureau.
I want to emphasize that I have made every effort to resolve this matter amicably and through the appropriate channels. However, Zipcar's unwillingness to provide substantive responses or to engage in meaningful dialogue leaves me with no choice but to consider legal action to protect my rights as a consumer.
Please be advised that all correspondence related to this complaint will be used as evidence should litigation become necessary. I respectfully request that the Better Business Bureau take note of Zipcar's uncooperative behavior and assist in facilitating a satisfactory resolution.
Thank you for your attention to this matter. I look forward to your assistance in bringing this issue to a fair conclusion.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

Business Response
Date: 12/26/2024
We have previously reached out to the member, verified the account was handled in accordance with the member contract, and as a result, believe the matter to be resolved.
Customer Answer
Date: 12/30/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns ...

The company doesn't seem to have any other alternative perspectives on the situation...they have reached a road lock of sorts, where the only resort is to repeat the same response over and over... This will be utilized as evidence against the company during the litigation process... Alternatively the company has rejected all my correspondence for full disclosure of my account statement and history... I would like full accounting of how my application was used and how much funds have been extracted from my bank account as a result of utilizing this service... The bond issued at the inception of the service stands as payment and collateral for all services rendered, being that I was arbitrarily removed from accessing the platform, I would like to know how this bond is being utilized.

Alternatively if the company decides to reinstate the account and cancel all alledged debt associated with the account...as I previously subrogated them to do... This matter can be considered solved.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****
Initial Complaint
Date:10/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: October 9, 2024 Amount paid: $25 + $1.56 = $26.56 What did business committed to provide me: Zip Car membership What the nature of dispute is: I submitted an application for a *** Car membership. Upon uploading my driver license, undergoing a facial screening, and providing all requested information, my application underwent pending status, then rejected alleging I violated community rules although I was not a part of the community yet. I was also banned from logging in to account preventing me from opening a ticket. I was banned from emailing the support team at *********************************** every call I made to resolve this was encountered with more bias and broken record generalized responses, along with indefinite holds, and further discriminatory claims. On one of the calls, I was advised that although that Zip Car was conducting themselves so hatefully, I would have to create a new email account and try to reach support that way as my email had been banned. The level of hateful, unjust, discriminatory behavior against me is sick.Whether the business tried to resolve the dispute or not: No. As you can see from the OOPS emails I received, I was repeatedly prevented from reaching a reasonable resolution. The help center page prompted me to log in but again, I was banned from being able to do so )screenshot attached). I tried calling 8 times at which end I gave up and reported to authoritities as I know I have a clean background (I work with the City of Cambridge Police) and I dont even have a speeding ticket. I was told by customer service something regarding a financial background check. I thought maybe Zip Car needed a credit card instead of a debit card which is what I used for payment but nothing else was explained other that I did not pass a background check of sorts. Again, my background is clean. If it isnt, I need to know so that the authorities can investigate and help fix erroneous information. I not need to be treated as a criminal.
Business Response
Date: 10/21/2024
We are actively working with the member to resolve the issue.
Initial Complaint
Date:10/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To summarize this filing Ill include my recent Yelp review that details the main issues Ive had consistently with this company over the years. Ive stopped using the service many times though at times it is the only available option. This is a constant issue that has at least been occurring for 3 years. The reason Im bringing it to you is after reading other reviews this is a universal issue and I have proof they arent addressing it.The vehicles in the fleet often have extreme quality or cleanliness, and Ive gotten vehicles with so much damage they looked vandalized. One had a completely bent rear axle with the wheel making a hard 45 degree slant to name the severity. Ive had cards that didnt process the gas payment causing me to be reimbursed and when told they would replace the card, take the car off to check damages, or anything else I see others booking them and check in to see if they ever get taken down which they rarely do. Its unfair to the renters and they get images after every ride to show the vehicle status. They need some third party to hold them accountable at this point.(I wasnt able to attach the review though the low star ratings in the Baltimore Yelp page will say it all. My review was under the name The ***************************.
Business Response
Date: 10/16/2024
We have reached out to the member and having not heard back, believe the matter to be resolved.
Initial Complaint
Date:10/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Zipcar member for years. In 2024 alone, I have spent almost $30,000 renting from Zipcar. However, after inquiring a late fee that I was told had been refunded, all of a sudden an ***** decided to go back through all reservations and charge late fees on reservations that were previously waived.I was returning a car on 9/25. However, the app instructions are incorrect as to how to get back to the home location. I called two different times asking for assistance & the first ***** just told me to park in a different parking lot and reassured me that I wouldn't be charged a late return fee. Eventually, I was able to find an airport employee who directed me how to get to the parking for zipcar. To get there you have to break the law and use a road that has do not enter signs posted.I was still charged a $55 late fee, so I called in again, and after being on hold for 20 minutes, the ***** came back & advised that I would be refunded and also emailed me confirmation of that refund. I never received that refund.Another instance Im being charged for is when I had to return a car on 9/5 because I was unable to extend. I called in to speak with someone and was advised the reason I was unable to extend was because you can only have a 2 week reservation. I did not know there was a cap on how long you could keep a zipcar since Ive had previous reservations that were much longer than two weeks. I immediately returned the car and waited an hour to start a new reservation with the same car. Again, I was told I wouldnt be charged a late ****** is important to note that on the last occasion, no one's trip was impacted, there was no other user booked after me. So at this point, the person currently handling my case is beng vindictive because I asked about refund I was promised. Now this ***** is going back and charging me $225 in late fees that were already waived as promised.
Business Response
Date: 10/15/2024
We have reached out to the member and believe the matter to be resolved.
Initial Complaint
Date:10/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 5, 2024, the car I reserved from August 5 through August 7 with Zip was unavailable. They switched my reservation to another car. When I got to that car, there was no parking pass in the car, so Zip had to switch me to another car again. Due to these problems, the *** representative adjusted my reservations and extended my reservation by 2 hours due to these problems delays. I started my reservation on August 5 at 5:30p. The next morning, August 6th, the car would not unlock. When I called Zip they said I no longer had the car, despite the fact I was standing next to the vehicle. It was determined that on August 5 when the Zip representative changed my reservation, he inadvertently changed the dates of my reservation from August 5-7 to August 5-5. On August 6, the new Zip representative corrected the reservation to August 5-7. Zip however then charged me a late fee stating I never returned the car on August 5; the reservation I made was August 5-7. I should not be charged a late fee when Zip (1) did not have a car available to me at the date and time of my reservation and (2) should not hold me responsible when the Zip representative entered the wrong dates for a reservation Zip was altering. I attempted 3 times to discuss this with Zip but they refused to call me back and only sent the attached letter. Since I made the correct reservation and Zip changed both the car and accidentally changed the dates of my reservation, I should not have been charged a late fee
Business Response
Date: 10/15/2024
We are actively working with the member to resolve the issue.
Customer Answer
Date: 10/15/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
My original reservation was for August 5, 5:00p until August 6, 5:00p.  My credit card was charged $88.07 for this transaction.  Zip then charged my card for a second separate charge of $288.14 in late charges plus fees.  The initial charge of $88.07 was reversed.

Zip has offered to refund me $181.50 of the $2881.14 in late charges. Zip has agreed that they charged me $288.14 in error.  I should be refunded the entire erroneous charge of $288.14.

Zip then charged me $106.64 for a rental that should have been $88.07.  While it is only a $18.57 difference $106.64 - $88.07), Zip has also made me make numerous phone calls to them, and I was never allowed to speak to a person other than the call representative that admitted they could do nothing for me. Secondly, my original complaint to Zip was denied as they found I was at fault for their error. Thirdly, I have been dealing with this since August 6^th and still do not have my refund.  The hours I have spent on this is ridiculous.  If Zip had originally acknowledged their error and resolved this, I would be more understanding.

Initially Zip told me that the credit of $181.50 was made to my credit card used and that it should appear in a few days.  Then they told me they were wrong, again, and could not refund my credit card and that they needed to send me a paper check, which could take 30 days to reach me.  That means I may not get my refund until November, for a problem that Zip caused on August 5^th.

I am not going to consider this matter closed until I actually receive my check, deposit it, and have verification from my bank that the funds have cleared.  Honestly, I am not even sure if that will make me believe that this is resolved.

Please keep this complaint open.

Thank you,

***** ********

Business Response
Date: 10/24/2024
We have reached out to the member, issued the payment, and believe the matter to be resolved.
Initial Complaint
Date:10/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Zipcar for gross negligence regarding the condition of a rental car I used from October 3rd, 2024, through October 5th, 2024. The total cost of this rental was $354.61.During the second day of my rental, I noticed that the front tires of the vehicle were completely bald, which is a severe safety issue. By this time, I had already driven over 358 miles on compromised tires, putting myself and others on the road at great risk. Upon informing Zipcar, they replaced the vehicle, but the damage had already been done. Driving such a significant distance on unsafe tires is unacceptable, and this oversight on Zipcar's part could have resulted in a serious accident or even death.I reached out to Zipcar's support team to request a full refund for this rental due to the dangerously poor maintenance of the vehicle, but I was only offered a $15 credit. Given that I have spent over $1,000 with Zipcar this year, this response is completely inadequate considering the seriousness of the ************ is extremely concerning that a car rental company would allow a vehicle with bald tires to be available for rent, as this represents gross negligence in vehicle maintenance. I am requesting that Zipcar issue a full refund of $354.61 for the rental in question, as the safety hazard I was exposed to should not be overlooked.Thank you for your attention to this matter. I look forward to a prompt and appropriate resolution.
Business Response
Date: 10/14/2024
We have reached out to the member and believe the matter to be resolved.
Customer Answer
Date: 10/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #22398252. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

Joshua Melton

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Zipcar, Inc. is NOT a BBB Accredited Business.