Complaints
This profile includes complaints for OneUnited Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 140 total complaints in the last 3 years.
- 43 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
One *********** charges NSF fees for transactions even when there are deposits made within the same time as a charge. I get biweekly payments that come to my account but a service fee is charged for them. Everytime the deposit and fee are processed to my account I get charged a $37 fee and have to call to have it reversed. Now they are refusing to reverse anymore fees. They are taking $37 from me everytime I get paid. Then I called to tell them a transaction was unauthorized because I had already paid the bill through other means while trying to get refunded for the multiple $37 charges that were on my account. They informed me that they would not stop the pending authorization. I told them I wanted to close the account and they stated that they would not because I had charges pending. Then the next day they charged another fee do the the unauthorized transaction that they would not stop.
Business Response
Date: 09/16/2022
Thank you for your feedback. Due to this response being public,we have sent you a private email regarding your complaint.Customer Answer
Date: 09/16/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have not been contacted by the business as they claim.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 09/19/2022
Thank you for your feedback. We made an update to your account to resolve your complaint also sent you a private email.Customer Answer
Date: 09/23/2022
Private Email was received.
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
What is my position too this business . Is it president * or general partnership . I order the ****** from the ***** They send it too me .but I want no still what my position is in this business .in order too get a tax certificate on the business u will have to be a owner or control the company . All my owner is from a trust set up in the year of **** . By the Rockefeller family standard oil companies ****** station * and ******* ***** international * old owmer of all of this is deceased owner ************************* * ********************* . ...his business ****** exam address .please note .all this stuff is under trust care . So inorder too see what is what .u will have too do a ****** exam from a ****** company or go too the *** ya self . ...my owmer is huge. So it mite be the *** them self . Cause ucc ***** . Hide my ownership . ....but a ****** company my get it .try it . Filed in year of 2007 . *********** *************************************** *. ********************************************** * ******************************** *** ** ***** . **************************************************** * *********************************************** . Trustee registration address ...the names on these property is business name .the ****** exam will show the company name .those name or hiding . The name on the property are she'll names . The ****** exam will show the real name of the business . ****** real estate lp . Coldwell banker association * ******************* .owmer too all this information in this message I was made beneficiary owner too all of this as a inheritance . ************************************* . ******************* . I am ask for my owmer ship bank account too one united bank and cpa accounting too what the company got going on all business transaction . Cpa accounting ....trustee are *************************** ****************************************************************** . ********** . His phone number . ...************************* * and *********************** . ******************************** . .....***************************** .Business Response
Date: 09/02/2022
Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.Customer Answer
Date: 09/02/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]........ ******* brother ********* and travel insurance company is own by me too .thanks . I got too get a loan
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 09/06/2022
Thank you for your feedback. Due to this response being public, we will send you a private email.Customer Answer
Date: 09/06/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] No response from them no call or email or letter **** ************************************************ . *************************** aka ***************** ownership . ******* brother aka cit bank , ******************* and ***** Fargo and company , owner too one united bank me .the *** the federal government has the proff of ownership .please order ****** from them thanks .sorry about all this .I got too have my money .to this company .the winter time is come .it had .out here in the bluff of ******* not safe **** *********************************************** *** ** *****, ******************* . citizens trust bank .I own all kind of banks. I need my bank account too all of this .I am the beneficiary .************************* deceased .sense ****...********************* ********* ****************************************** ...******************************** .******************************** .
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:08/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After being spammed repeatedly via email and seeing continuous ads on ******** I attempted to open a checking account with OneUnited on August 22, 2022. After completing the application and giving them my initial deposit via my **** debit card, I was declined. OneUnited states in writing that if one is not approved for an account then your deposit will be returned IMMEDIATELY. Four days later I still ave two pending charges on my current account and as many others have stated, emails go unanswered.Business Response
Date: 08/26/2022
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.Initial Complaint
Date:08/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bank cards were reordered. We had to go a week without access to our money. We received the new cards but are unable to activate them due to a problem with their service number. Contacted the four separate times with no resolution to the problem. We have bills to pay and no money!!Business Response
Date: 08/23/2022
Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.