Complaints

This profile includes complaints for OneUnited Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OneUnited Bank

  100 Franklin St Ste 600 Boston, MA 02110-1537

  
• 

  OneUnited Bank

  3683 Crenshaw Blvd Los Angeles, CA 90016-4849

• 

  OneUnited Bank

  2343 Washington St Roxbury, MA 02119-3200

  
• 

  OneUnited Bank

  1495 N Wilmington Ave Compton, CA 90220-2412

  
• 

  OneUnited Bank

  3275 NW 79th St Miami, FL 33147-4619

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out to BBB to try to get a resolution Ive signed up for this bank account. They promised a $50 referral. Its been over a year now and I havent received funds from them. I also reached out to them via email and they never responded back to my email. Im old over $4000

  

  Business Response

  Date: 06/17/2025

  Thank you for your feedback. Due to this response being public, we tried contacting you to discuss this matter.

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Throughout past 3 months or more I have not used the account nor authorized any payments and the fees have added up to almost $1,000. I have 2 cards mailed out due to fraudulent activity. I requested my account to be closed when I had a positive balance about 5- 6 months ago around November 2024 and several times after and the bank refused to close my account and was very rude and nasty over the phone. I regret using this bank since I cannot walk in to see a teller and they do what they want to customers. I have had my direct deposit stopped because they have taken several hundreds from me in fees with transactions that were not authorized by me. Today I just received an email about the account being closed after they've seen no more direct deposit. 5-27-25. I want all my money back they took in fees, sent to me please.

  

  Business Response

  Date: 06/05/2025

  Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The one bank revoked my account and is withholding my remaining funds when all I did was use the card options they offer. I did nothing illegal all I did was purchase money cards at ******* and loaded my account that way which is a option they offer. I played a gaming sight which is not illegal and transfered 20 dollars to a friend of mine after I referred her to them because it had good benefits shopping at *******. So they just sent a email that said my account was suspicious said my money was being withheld with no explanation and their decision is final. All I did was use the benefits they offer with the card and just kept my money.

  

  Business Response

  Date: 05/13/2025

  Thank you for your feedback. Due to this response being public, please insure you are contacting the right financial institution.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23rd I was charged from my account for a transaction that I didn't authorize. I tried contacting the bank and never received a message or a representative. On Tuesday April 29th I was finally able to speak with the representative try to tell him what the issue was however he proceeded to constantly talk over me and try to finish his statements without listening to me as I'm the one complaining about what's happening with my account I was told that in order to do anything with that transaction I needed to pay them $35 in order to stop a payment on them I was just paid the week before and nothing should have come from my paycheck everything that I was paid should have still been in my paycheck and I had a check that was set to be deposited on April 17th which did come out My balance is now and the negatives and it should not be prior to the situation I had to call about a week prior to speak with someone because the bank decided to restrict my card without alerting me I have notification set for on my phone as well as my email and no one reached out to say hey your card has been restricted because of some activity and then all of this happens. There was also activity on my actual debit card that should not have been on there and I was told the previous time when I disputed this and it was in my favor with these transactions will be bought from ever happening again come to find out these transactions did happen again and they posted on my account. I'm getting charged fees and things because of this. I tried logging into my online account yesterday and kept saying that my information was incorrect I never once changed my information so now I'm being locked out of my account and I can't even do anything.

  

  Business Response

  Date: 05/05/2025

  Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  I Will be awaiting a contact call from someone to get this issue resolved until this issue is resolved and I am satisfied I will not be closing the case.
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Kaymann

   

   

  

  Business Response

  Date: 05/12/2025

  Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [No attempts to call me have been made and no email to get the situation fixed. They are closing my account down and allowed funds to be stolen. This is a scam bank and they are very dishonest 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Kaymann

   

   

  

  Business Response

  Date: 06/02/2025

  Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for the credit card secured and they took my money from my bank when I called them they tell me to keep calling back. Atill no update

  

  Business Response

  Date: 04/23/2025

  Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transfers $85 (minus fees it was $83.51) from ******* to my bank. Immediately after, my bank transferred $85 back to *******, which I did not initiate. I never received the money. Filed a dispute with ******* - denied. Filed a dispute with my bank - denied. My bank states I need to provide proof/a receipt. How does one prove something did not happen?!

  

  Business Response

  Date: 04/14/2025

  Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my credit card in Dec. 2024. I am unable to pay my bill without the credit card number. Previously, when I did not pay the bill *************** reported me as delinquent to the credit bureaus. It was not until I reached to the BBB did I receive an email from the bank with a billing statement. I have since tried to receive another bill, however it is to no avail. I continually get redirected to the fraud and lost/stolen card department who cannot assist me. None of the systems are interfaced so the right hand has no clue what the left hand is doing. This is the third time that I have had to contact the BBB in order to resolve an issue. I need my credit card number in order to pay my bill in a timely fashion or another way to pay my bill without having to contact the BBB. Something so simple has been made so difficult.

  

  Business Response

  Date: 04/17/2025

  Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The response I received from the bank was regarding my bank account and not my **** credit card account.  This is a perfect example of the type of inaccuracies I have been complaining about.  The bank's responses are usually off and not pertaining to the issue at hand.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 05/01/2025

  Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.

  Customer Answer

  Date: 05/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: ONEUNTEDBK ACCT #: ***. ********** $236.00/$236.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 04/10/2025

  Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested account verification and a signed bank letter many, many times and continue to get pushed through a customer service department that cannot do anything and referred to a department that does not complete the request in a professional financial manner. I have been told to fill out direct deposit forms instead and was given a ln unsigned letter that looked like it had been forged. I continue having the same conversations with customer service who cannot help me and cannot escalate it in a way that allows me to get help. Requests through web and email have been unsuccessful.

  

  Business Response

  Date: 04/02/2025

  Thank you for your feedback. Due to this response being public, we have sent you a private email to process your request.

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have not received a response or the required documents. 

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 04/14/2025

  Thank you for your feedback. Due to this response being public, we have sent you a private email regarding your complaint.

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I still have not received the signed documents as requested. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 05/02/2025

  Thank you for your feedback. Due to this response being public, we will contact you to discuss this matter.

• Initial Complaint

  Date:03/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a settlement for a car accident and my lawyer gave me a check that I deposited in One *********** it took nearly 2 weeks for the check to clear and once it did I paid some bills. 1 week later my account is in the negative saying the check did not clear I've been on the phone with customer service on three way calls between me the bank and my lawyer trying to get this resolved. My lawyer asked them to send some document saying the check was no good but have not yet received it yet after waiting a week to arrive. Now I received a letter saying they are closing my account because of insufficient funds. I have been given 2 different reasons for the check not clearing one being insufficient funds and also being told the account doesn't exist. This is sounding very fraudulent on their behalf since they refuse to send the letter for them to give me to give to the other bank to find where this money is since the other bank account shows the money being withdrawn.

  

  Business Response

  Date: 03/04/2025

  Thank you for your feedback. Due to this response being public, please check your regular mail for an update.

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Sharif