Reviews

Review Details

• Review fromSteve H

  Date: 10/06/2022

  1 star
  I am the office manager for a business and started working here about 6 months ago. The office manager before me convinced the owner to buy 2 cameras from Simplisafe. Since I've been here, I've had to contact the company at least a dozen or more times. I personally have another alarm system at my residence and have had it for 3 years or more and I've only had to contact THAT company only a couple of times in the last 3 years. The cameras are constantly going off line or malfunctioning. Just a couple of months ago, I had to get them to send me what the tech thought was a bad battery but it turned out that the camera itself had to be replaced. Just the other day, I had to call because the app lost the ability to stream live views. The cameras apparently lost WiFi connection. I was told I had to take the cameras down and reset them then add them again on the app. I understand WiFi signals can be lost from time to time but the process is NOT simple yet simple is part of the name of this company.

• Review fromRene R

  Date: 09/04/2022

  1 star
  I purchased a home camera security system from SimpliSafe on Friday, August 19, 2022. The cameras (2), solar panels charger (2), base station, entry sensor detectors (7), keypad, key fobs (3) and panic button arrived and installed on Friday, August 26, 2022. After three (3) days the front door camera started having image problems. I notified SimpliSafe and was told they would replace with a new one. Today, Sunday, September 4, 2022, I called this company to verify the *** on the replacement camera. They told me it would take another four (4) to five (5) weeks to arrive at my shipping address, as they were placed in backorder. I'm still wondering where they got the two (2) initial ordered cameras? Be very careful with this company. Don't make the same mistake I did. ********************* ******* *******************************************************

• Review fromMark B

  Date: 09/02/2022

  1 star
  GARBAGE!Service Reps in ********** are nice people who know NOTHING and cannot help.8x equipment replacements and STILL NOT WORKING PROPERLY!They are cheap, but it's at a cost to you; YOUR TIME ON THE ******

• Review fromMike D

  Date: 08/01/2022

  2 stars
  The alarm works OK, but the $165 cameras dont work 9/10 times I try to view them.I mean they are TERRIBLE. And SimpliSafe just tells you to take out the battery over and over.They provide zero practical help.The problem has only gotten worse since I started complaining on social media and had to tell a Simplisafe to stop harassing me when he would not stop texting **** would have saved the $360 and bought a real camera system instead of these cheap toy cameras.