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Business Profile

Chauffeur

JLL Car Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chauffeur.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/13/23 7:44 pm - I booked a car with JLL Car Service in ***** via their website to take me and my husband to ****************** on 11/24/23 at 6:15 am. 7:45 pm - Received email from JLL my reservation was accepted. 11/15/23 - My husband had been sick and didn't seem to be getting better so we made the decision to cancel our trip. 11/16/23 9:30 am - I emailed ***************************** a copy of my reservation and requested cancellation of the reservation. 9:37 am - I also texted JLL Car Service at ************ with the same information. 10:00 am - realizing the original cancelation was blurry I copied my text and sent it via email. 11/23/23 1:34 am - I received an upcoming orders reminder from JLLCarService.com. 5:29 pm - I sent an email AND another text stating this reservation was canceled HOW I KNOW MY CANCELATION WAS RECEIVED IS NO ONE FROM JLL SHOWED ON 11/24/23 AT 6:15 AM.11/26/23 6:11 pm - I received a text from JLL ************** "I will refund you the money". 4/11/24 - I thought the matter was resolved until I had an issue with a credit card. Going through my PayPal statements I discovered that I was charged with and no refund was ever issued. I texted JLL Car Service 12:22 pm with detailed information including the following "You stated you would refund my money but checking my statements you never did nor did you provide the service. I would expect you to refund the money".4/11/24 1:25 pm - JLL's response "How much money was it please?" me: 1:26 pm - "$72.00" JLL 1:28 pm "Thank you. We will send a check" me: 1:36 pm "Thank you, do you have my address?"5/1/24 11:55 am - I texted "I haven't the check for the $72.00 my address is ...." "Please make it out to *********************". JLL 11:56 am "I sent it. I am soooooo sorry".5/13/24 8:52 PM me: "Still haven't received the check for $72 ..., JLL 9:38 pm "You have not received the money yet. We sent it twice." ..."9:41 pm JLL ...I will send you another check again When I come back on Wednesday...

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After several attempts to cancel this service by phone,e-mail and text messaging my request and reimbursement back to my credit card have been ignored. It is either very poor customer ********************** after they have the money or a fraudulent business. The company is JLL Car Service e-mail ***************************** Phone#************. Attached is the receipt.

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid up front (using our credit card) to have this limo service drive us from our house to the airport. Driver never showed up forcing us, last minute, to drive to the airport and park at central parking for four days. Just made our JetBlue flight before the doors were closed.Owner continues to give us the runaround on returning our money paid for a service never provided.Ive seen other complaints on line similar to ours where money was paid and the service was never provided.

    Customer Answer

    Date: 10/22/2023

    I have not heard from the business in response to my complaint.

JLL Car Service is NOT a BBB Accredited Business.

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