Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled subscription, was still charged monthly. Reached out to support who cancelled subscription again, still being charged monthly. Multiple months of charges now racked up even though service has clearly been cancelled.We have now received $377.73 in fraudulent charges from this company

  

  Business Response

  Date: 08/02/2024

  Mr. *******,

  Thank you for brining this to our attention. We have looked into our records and verified that your request for cancellation was received. We are investigating the reason why the cancellation did not get implemented in our system and apologize for the inconvenience. We will be cancelling your account back to 4/4/24 and refunding the appropriate amount today. You should see correspondence from us and a refund in the next 10 business days. Our sincerest apologies for the issue and thank you for your business.

  Best regards,

  Goto

• Initial Complaint

  Date:07/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16 2024 my business account with ********************** got cancel with no reason no warning or anything like that I had over 2400 local number for my business and I paid 941$ few days ago When I called the rep told me that I bridge the contract that I never sign I had this account for years Im in shock

  

  Business Response

  Date: 07/18/2024

  Mr. ******,

  As was stated by our agent on the phone, we are no longer able to allow you to have an account with us. In order to protect you and our customers we do not publicly share details of these types of cancellations. 
  Thank you for your past business and best of luck,

  GoTo

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This compliant is in regards to systemic double billing for services. My subscription to this service began in 06/09/2019. On 07/06/2024 I was reviewing my credit card statement and saw that my subscription to LogMeIn remote desktop software was charged twice. I logged in to my LogMeIn account to look into it and saw that I had been double charged in 2022 and 2023 as well. Review of my credit card statements confirmed this. I reached out to customer support on Monday 07/08/2024. The first service representative was able to refund the double billing that took place on 06/09/2024. I spoke with another service representative who further acknowledged they had made a mistake on their end but who would need approval from a higher authority to refund the double ******** that took place on 06/11/2022 and 06/13/2023 for $349.99 each. I received an email on 07/10/2024 that they would not refund the double ******** (a total of $699.98). I called customer service again on 7/10/2024 seeking that they cancel my subscription and refund the fee of $349.99. After 48 minutes on the phone they say that they are refunding the most recent annual subscription fee and have canceled my service. I am still owed $349.99. I have consulted my credit card company but they can't dispute charges over 120 days. Even if the funds can be returned, other consumers should be made aware of what happened and how the company handled it.

  

  Business Response

  Date: 07/15/2024

  Thank you for reaching out to us. While it's never easy to hear when we haven't done right by our customers, we appreciate the opportunity to correct our actions. We have sent you an email confirming that we are crediting you for the double charges incurred (as a result of human error) for the period of 2022-2023. We hope that this successfully resolves the issue you've shared, and we appreciate your business as a valued GoTo customer. 

  Customer Answer

  Date: 07/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Imagine a company stealing from you for 5 years of service after cancelation... Well, that's the current situation I am in with Grasshopper. I started my account in 2018, canceled in 2019. The payments were auto drafted from a high activity CC, so this was missed for 5 years...When calling to address this today, I spoke with representative ******. He stated that there would be no refund because they have no record of me canceling... I very clearly spoke with someone 5 years ago, and thought that was the end of the services... I asked to speak with his supervisor and was rudely told that he would tell me the same. He then attempted to set up a call back, I let him know I would wait. I then spoke to Supervisor ****** he looked at my account and offered me a 4 month return, and that's the best he could do.. Literally treating this like a negotiation at a car dealership, negotiating the amount of my money being returned after corporate theft for the past 5 years! I then asked for corporates contact, he let me know they don't have a number... I then asked for their email, he stated they don't have an email... He then gave me an email to legal, he stated he does not have the number to legal, I can ask them for it when I send them an email... I then asked him if he has looked at my activity log, to identify that there has been 0 usage since I canceled 5 years ago, he let me know that he will be honest and that he hasn't looked at it, wont look at it, and is not sure if he has access... The lack of professionalism in guidance is one that I have never seen from a corporation...In short, Grasshopper and/or GOTO has stolen from me, Blatant Theft. At this point its the principle of being stole from that bothers me, but I am pushed over the edge by not being given contact information to reach out to their corporate office. Its wrong that large corporations feel as though they can steal from you and and keep moving forward as if nothing has happened. Fraudulent Activity

  

  Business Response

  Date: 07/18/2024

  **********************, 

  We have done a thorough investigation of our records and cannot find any evidence of communication from you to cancel your account.  Per our terms of service, to protect your account and phone number we will not cancel an account without the account owners request.  As a show of good will we will honor the offer to refund the last four months of charges to your account. Please respond to the email or call back in to our team to confirm your acceptance. 

  Thank you for understanding,

  GoTo

  Customer Answer

  Date: 07/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  What they are offering is what I have already received from the customer service rep. **** does not change the fact that I did in fact cancel and have being stolen from for years. I requested a refund for the years the account was supposed to be canceled. I was stollen from, its principle and I will continue to voice that in every platform until this is made right. There is no interaction on the account, and has not been since 2019-2020 after I canceled

  4 months return is an insult, as I have already obtained that from the customer service rep. *** would I agree to something I have already obtained. I reached out here so that corporate could see that customers are being stollen from. So how corporate comes up with a solution that I have already obtained is again, insulting.
  

  I can accept losing money, I have plenty of it, but I cant accept being stollen from and lied to by a corporation. I will happily, strategically, and intentionally lose even more money to ensure this is widely known on every platform and to any lawyer that will listen before I allow the blatant theft.
  

  I Do Not Accept ****, as you are attempting to offer me what I have already gotten and are disregarding the years of THEFT! 
  

  Thanks,

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 07/22/2024

  **********************,

  I want to assure you that we take this matter very seriously and reiterate our position.
  Upon receiving your complaint, we conducted an exhaustive review of your account history and communication logs with our company. As per our records, there is no documentation indicating a request for cancellation.
  I understand that you are frustrated but the monthly charge to your credit card was continual notification that your account was still active in our system. As a goodwill gesture, we offered to refund the last four months of service charges to your account and we will honor that initial gesture. Our offer is intended to acknowledge your frustration, while also considering the lack of a documented cancellation request. Please refer to our terms of service for additional detail on the contractual agreement with our company.
  In an effort to rectify this issue as quickly as possible, please reach out to our customer support so they can guide you through the cancellation procedure.
  Our ultimate goal is to address this issue in a fair and transparent manner, respecting both the parties perspectives. Your understanding and cooperation are greatly appreciated.
  Thank you for your consideration throughout this process.
  Sincerely,

  GoTo

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account: ******************** Mgt. CN-******-1711 - GoTo Phone #************ To Whom It May ************ had GoTo Connect for many years now, even back when it was still Jive. We signed a multi-year contract with you all locking in a specific price per handset which hasnt expired yet. However, you all have increased our bill which is in breach of this contractual agreement. We are asking GoTo to fix this billing error immediately and credit our account for the overages that have been posted. Our most recent invoice has been included with this letter.Weve also submitted many cases with your alls billing team to get our address updated on your alls system to no avail. Case #******** and ******** was even created to get this fixed and it still hasnt been completed.Thank you for your prompt attention to this request.

  

  Business Response

  Date: 06/18/2024

  Mr. **********,

  We will have someone from our account services team reach out to work through both of these issues for you as soon as possible.

  Thank you for your patience and we look forward to connecting soon.

  GoTo.com

  Customer Answer

  Date: 06/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/22/24, I opened an account with ********************** and started a 7-day trial for the number *************. I received daily emails prompting me to upgrade to $14/month. However, when I tried to pay online, the system gave me an error, try again message. I tried five different credit cards but got the same error each time.I called customer service and followed their instructions for about 2 hours. The ******************** told me to create a new account with a different email, pay upfront, and then they would transfer the ************* number. I did this, but it didn't work.I contacted the *************** again and asked to speak to a Manager. I was transferred to ******, who identified himself variously as a Supervisor and Manager for different departments. He apologized, saying the system couldn't accept my payment. I offered to pay over the phone, but he said it wasn't possible. When I asked for a resolution, he said there was none and that the reason why I couldn't pay for the number was private.I explained that my company had ordered 2000+ marketing materials with this number, so resolving this was crucial. ****** said they couldn't accept payment for the number they sold me and it wasn't their problem if my company bought materials with it.I believe I was sold a fake product since the number was not functional and they refused to process my payment despite multiple attempts. This caused significant inconvenience and financial loss to my business.Additionally, the inability to resolve this issue has caused considerable stress due to the loss of income and customers, as well as mental health stress. This disruption has severely impacted my company's operations and put me under immense pressure and anxiety, affecting my overall well-being.

  

  Business Response

  Date: 06/14/2024

  ******************,
  I want to extend our apologies for the inconvenience you experienced while attempting to sign up for our service. We understand how upsetting it can be to face hurdles, especially when all you seek is an efficient experience.
  Our company values every customer, and your experience is deeply important to us. I am sorry that our fraud prevention measures inadvertently caused an issue with your payment. The sign up information used can sometimes trigger our system to flag a transaction for further review. This is a precautionary measure we have in place to protect all our valued customers, including you, from potential fraudulent activities and ensure a secure environment for everyone.
  We want to assure you that we are continuously working to refine our processes to minimize such instances without compromising security.
  Our dedicated support team reached out to you directly and assisted you in completing your sign-up. 
  
  Thank you for your understanding and your patience. We truly value your business and look forward to serving you with the highest level of care and security.

  GoTo

  Customer Answer

  Date: 06/17/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Thank you for your response. However, I do not accept the resolution provided for the following reasons:
  Lack of Resolution: Despite multiple attempts to resolve the payment issue both online and through your customer service team, the problem remained unresolved for several days. The proposed solution to create a new account with a different email and pay upfront did not work, and your team was unable to offer any viable alternatives.
  Inadequate Support: My interactions with customer service, particularly with ******, were unsatisfactory. He was unable to provide a clear explanation or solution, and the refusal to accept payment over the phone is unacceptable given the urgency of the situation. Additionally, being told that the reason for the payment failure was "private" is both unhelpful and frustrating.
  Significant Financial Impact: My company has already incurred significant expenses by ordering over 2000 marketing materials featuring the number ************* and a marketing campaign that had to be cancelled due to you not being able to fulfill on the delivery of a product sold. Your inability to process the payment for this number has caused financial loss and disrupted our business operations.
  Customer Experience and Trust: The experience has been highly stressful and has affected my mental health due to the potential loss of income and customers. The response did not adequately address the inconvenience and stress caused by this situation.
  Questionable Business Practices: Given that I was sold a number that was not functional and subsequently unable to complete the purchase, I believe I was misled into purchasing a product that was not deliverable. This raises concerns about the authenticity and reliability of your services.
  While I understand that security measures are essential, they should not result in such a severe disruption to a customer's experience and business operations. I request an immediate and effective resolution to this issue, and compensation for the financial and operational disruptions caused. I look forward to your prompt and satisfactory response.
  Sincerely,
  ***************************
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Karely

   

   

  

  Business Response

  Date: 06/28/2024

  Dear ******************,
  I appreciate the time you took to explain your experience.We sincerely apologize that our security measures hindered your ability to purchase in a timely manner and caused such stress and frustration. Our system shows that you were able to successfully purchase your number on June 6, 2024.
  I understand that you feel that the support representatives were unhelpful but if a customer is unable to complete a purchase due to a flag on our security measures, it is against policy to explain what that is. I know that that doesnt address your concern, but our support agents did everything they could to help you through this while also maintaining GoTos privacy policies.
  While we cannot compensate you for items purchased outside of our product portfolio, I have applied a 2 month credit on your account.
  I do hope you find this resolution satisfactory.
  
  Thank you,
  *****************************
  Sr ******** *************

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Company CN-*******-2201 signed up with them back in 09/22. We were locked at $24.95 for 7 seats for 3 year contract. We reached out multiple times to customer support / billing team requesting them to lower the monthly seat price, finally they said please send us a quote from a another service provider which we did and now they are saying that we have to pay $2600 for early termination. THEY WILL NOT HONOR THEIR WORD.

  

  Business Response

  Date: 05/20/2024

  ****** Pour,

  We have responded to your request on 5/17/24. Please review that offer as we are offering a new contract to allow you to exit your current agreement with GoTo.

  Thank you for your business.

  GoTo

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Goto Account Specialist email and Original Contract attached. They are proposing another 3 year contract for the adjusted price. THIS IS EVEN MORE RIDICULOUS!!! WE NEED THEM TO FIX THE MONTHLY PRICE & LOWER THE SEATS TO 4. WE WILL STAY WITH THEM TILL THE CURRENT CONTRACT EXPIRES NEXT YEAR 09/2025. Thank you

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Sheida

   

   

• Initial Complaint

  Date:04/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeking an improved telephone line for my business, I started working with an individual representative for this company who promised a simple/effective phone system at a lower rate. After months of equipment and back-end difficulties on their products, we finally got a system running. One of the the three phones never worked, even after replacement, and the system was inadequate to run a business, with phones not synching or transferring properly, and individual phones often not responding. I finally made the decision to change to another phone carrier before more harm was done to my business. I was told by the independent representative that my wishes that this be a trial period with these new phones, however I am now told that at some point I signed a contract and the even though the phones are now gone, I am responsible for a significant cost to "buy out" the contract ($2500). After spending ten years getting my credit rating to "very good/excellent", they are threatening credit reporting.

  

  Business Response

  Date: 05/06/2024

  ************,

  We are working directly with you and the partner that worked with you on this sale. We look forward to working toward a resolution as quickly as possible. 

  Best regards,

  GoTo

  Customer Answer

  Date: 05/07/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Mark

   

   

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a ************** and at our 2024 ******************** GoTo Connect was a suggested seller for a call center for placing orders. When others and I went to speak to ***************** about it, we specified we had *************** and asked if it works in pair with the system or is it in replace of it. Both reps there stated that it works with the system you just apply your phone numbers and its good to go not that it was a whole new system. We go home get a bit more information and say good to go and start applying for it. There is nothing thus far stating we must cancel our current provider. Once you sign the contract at the end they tell you to wait until the system is in place to cancel your phones. I had tried contacting the sales rep multiple times with no response, I had then reached out to our technical support which then set up a meeting with *****. ***** then states that it's a new system not a work in pair contrary to what he originally stated, and I told him that I am under a current contract and cannot proceed nor did they state that I had to cancel it especially when I asked if it works with or in place of the current phone system and they said it works with it. He said he would submit a claim for cancelation and would notify me when it goes through. This morning, 4/25/24, I received the phone system through ***** against my wishes and when I try to send it back the package has no return address. I spent over 20 minutes trying to get ahold of someone and another 40+ for a rep to tell me they have to submit a claim to possibly accept the return request and can take a minimum of 24 hours. I had told them that their lack of urgency concerns me and I needed them to approve it asap, he had contacted multiple supervisors and they all refused to provide me with a return atm. Attached are emails/texts reaching out to the goto rep ***************** for help and emails with the ** rep. along with the billing statements they sent and the package I received.

  

  Business Response

  Date: 04/30/2024

  ****************,

  Your cancellation is currently in process and the return labels have been sent for the hardware. We apologize for the miscommunication and we will keep you informed of the status of your cancellation.

  Best regards,

  GoTo

  Customer Answer

  Date: 04/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We singed up with this company through a communication company for telephone services. I was supposed to receive a two month trial free. After 20 days We contacted them and ask to cancel it and we went back to our previous phone service since we were very unhappy with their service. I just received an email saying we need to pay over $1500 to cancel the contract. We never signed up for an annual contract and it was month to month basis. We tried to explained to them, but they said if we do not pay to cancel we have to pay the whole 12 month plus the free 2 months. I mentioned that we were going to contact BBB. We also like to have this put out for other Dental offices not to fall into this trap.

  

  Business Response

  Date: 04/29/2024

  We are working directly with ****************** to come to a settlement. Thank you for your patience as we work through the process.

  GoTo

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****