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Business Profile

Convention Facilities

Massachusetts Convention Center Authority

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Massachusetts Convention Center Authority's headquarters and its corporate-owned locations. To view all corporate locations, see

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Massachusetts Convention Center Authority has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets over a week ago for my family to attend *********** comic con at the mass mutual center. Upon arrival- we had to wait over 2 hours in line during a heatwave outside (temperature at 96 degrees) with our tickets as we were told the event was at max ******** and we could not enter. Now, the event ends in 2 hours and we will have not been let in. They need to issue refunds for tickets sold for an event we were not admitted into.

      Business Response

      Date: 08/01/2022

      The Massachusetts Convention Center Authority (MCCA), which owns the MassMutual Center, has received your customer complaint re: July 23 Comic Con event in Springfield. We understand your complaint and do apologize for the wait customers had faced on this very hot day. The event was held in the Exhibition Hall. Due to the tremendous turnout and the temperature outside, during the event the MassMutual Center, Comic Con, and local municipalities collaborated and opened up additional locations inside the venue (such as:Meeting Rooms, Pre-Function ******************* and connecting hallways) to offer additional areas inside for an opportunity to cool down. However we recognize that these on-site changes were not able to address all customer wait times. 

      We have forwarded your message to the promoter of the event, who can be contacted through its website at: https://www.springfieldcomiccon.com/

      There is a link at the bottom for show customer's to submit a request for a refund or credit. 

      We value your business and hope that you will return to a future event at the MMC. 

       

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