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Business Profile

Convention Facilities

Massachusetts Convention Center Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convention Facilities.

Reviews

This profile includes reviews for Massachusetts Convention Center Authority's headquarters and its corporate-owned locations. To view all corporate locations, see

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Massachusetts Convention Center Authority has 5 locations, listed below.

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    Customer Review Ratings

    3

    Average of 2 Customer Reviews

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    Review Details

    • Charlotte S

      Date: 12/18/2023

      Excellent ideas in order to assist people claiming their rights

    • Ben K.

      Date: 02/17/2023

      Ben K.

      Date: 02/17/2023

      I feel like the way Mass Mutual handles their loans is illegal. If it isn't illegal, it should be investigated or at least explained. You can take a loan out from your retirement account without a problem. You fill out a form, submit the form and within a matter of days the funds are directly deposited into your bank account. You can only take up to 50% of your account balance. All of this makes sense and they really make it easy for you to obtain the funds.However, if you default on paying back this loan (essentially paying yourself back since you took the money from your own account), then you will be penalized in several ways. One is that you are no longer to take a loan after that and secondly, you will start to be charged interest on the outstanding loan balance. Basically, Mass Mutual is making money off of you not paying yourself back. Clearly, Mass Mutual benefits when customers default on their loans.That is why I found it infuriating that the process for paying your loan back was not even close to as easy as receiving the money. In order to pay your loan back, you had to send a check to the ******************* Center. The only way to know that you had to send a check was to call the service hotline and get the address. The address or information on how to make a payment was not readily available. What I think is extremely shady about this whole setup is the following:-Clearly Mass Mutual has the capability of accepting an online payment.-They have the capability of creating a link on your loan statement that you could click and make a payment.-They have the capability to set up automatic withdrawals in order to pay off the loan.-They are intentionally NOT utilizing these capabilities and making the process more difficult.-I believe they are doing this in the hope that customers default on their loans.If I am wrong about this, then what is the explanation? Why is it so easy to take a loan out, but so difficult to pay it back?

      Massachusetts Convention Center Authority

      Date: 01/04/2024

      Please remove this review. It is not for the MassMutual Center, which is the arena/convention center, we own operate, but for MassMutual financial services company - which we are not. 

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