Complaints
Customer Complaints Summary
- 90 total complaints in the last 3 years.
- 36 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account with befrugal, a site for cash back for purchases made online through their portal. I made a lot of purchases from Hotels.com going through befrugal to track my orders and receive cash back of 2% on each order. All of a sudden after I have a little over $1800 they deactivated my account and wont explain why.
Business Response
Date: 01/05/2023
Hello,
The transactions on the account were identified as fraudulent activity by the retailer. Due to fraudulent transactions on the account BeFrugal's terms and conditions were broken.
As outlined in the terms and conditions agreement termination of any account without notice can be made at BeFrugal's discretion.
Please see https: ***********************************************************
Thank you,
BeFrugal TeamCustomer Answer
Date: 01/06/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,********
Initial Complaint
Date:11/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I was trying to payout my cashback on Befrugal, they deactivated my account.Business Response
Date: 11/14/2022
Hello,
Due to violations of BeFrugal's terms and conditions, this account was deactivated.
Best regards,
BeFrugal TeamCustomer Answer
Date: 11/15/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Jilly
Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a good from Dell.com via Befrugal which is cashback site last Feb.One day, they made the cashback transaction as pending then deleted it today.Even though I followed every guide they provided to buy it online, they denied my cashback.Please resolve itBusiness Response
Date: 11/04/2022
Hello,
The sale was not tracked through BeFrugal site thus no cash back was earned. As you are aware, we submitted an inquiry for you to the retailer regarding this transaction. The inquiry was denied by the retailer. Cash Back is based on commissions BeFrugal receives from the store. If BeFrugal does not receive commissions for orders placed directly with the store, we cannot give you cash back. These terms are explained on our FAQ page https://www.befrugal.com/cashbackfaq/#Q2 and in our terms and conditions section https://www.befrugal.com/termsandconditions/.
To earn all eligible Cash Back, always follow these simple steps:
1. Ensure cookies are enabled on your computer and any ad blocking software is disabled.
2. Log in to your BeFrugal account.
3. Initiate a purchase by clicking on a Cash Back eligible link on BeFrugal.com.
4. Complete your purchase in your current browser window.
5. Complete your purchase in a timely manner; do not wait hours (or days!).
6. Do not click on any links or popups outside your browser window, perform a search on an outside site, click through emails, etc. Doing so could void your Cash Back eligibility.
7. Do not use coupon codes not posted on BeFrugal or download a competitor's site toolbar. This could void your Cash Back eligibility.
Best Regards,
BeFrugal TeamInitial Complaint
Date:08/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cannot remove myself from them. I just want to stop contact with them.Business Response
Date: 08/26/2022
Hello,
Please provide the email address associated with your BeFrugal account in order for us to review your account. The email address provided, ********************** does not have a BeFrugal account associated with it.
Thank you,
BeFrugal Team
Initial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using them since December of last year and its been fabulous. The last 2 months I have been experiencing major issues with getting my money. I currently have two open tickets with them and I feel like the customer support has been lacking in every sense of the word. They currently owe me ****** that is over 90 days and by 9/20/2002 that number will jump to over ******. I have big concerns that I wont be receiving this money as all I'm getting from the support ticket is they have reached out to the retailer and they are waiting for a response from them. I have a separate support ticket that's over 30 days old that is still pending.I would like to know the process they are doing to get the money I am owed and to know that the money that is still pending to be paid over the next few months I will get paid for..Business Response
Date: 08/22/2022
Hello,
On the attached screen shot the user has noted $2,887.18. Of that total $2,391.46 is verified, $262.13 is payable today. The $233.59 that I'm showing as pending on the account is an open inquiry with the retailer that is still under review.
If the user has any additional questions they should outline a specific transaction in reference.
Best,
BeFrugal Team
Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
used the service, placed many online orders via befrugal. the most of the cash back was canceled by befrugal using all kind of reasons. I have strong feeling that befrugal and the merchants work together to cheat customer and never paid cash back.Business Response
Date: 08/22/2022
Hello,
The user has various sales transactions on their BeFrugal account. If there is a specific transaction they would like us to investigate they should provide the order confirmation from the merchant when the sale was placed.
Best,
BeFrugal Team
Customer Answer
Date: 08/22/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I made more than 10 purchases via BeFrugal. Only got 1 cash back for $1.55, BeFrugal already deleted my record. Here is the list of purchases I saved. Please see attachment.
Regards,*****
Business Response
Date: 11/04/2022
Hello,
The member attached a list of clicks but not order confirmations for sale transactions. Again for a specific order you will need to copy and paste a full copy of the order confirmation email into the Cash Back Inquiry form at https://www.befrugal.com/account/member/need-help/inquiry/. This should include order date, order ID, items purchased, subtotal, tax and shipping info,discounts applied, and payment method.
Happy to help,
BeFrugal TeamCustomer Answer
Date: 11/07/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[I have submitted all the order info to BeFrugal.com via tickets, and they still denied to pay. see attached tickets info. ticket # USYG-**** and ULGJ-7161]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
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