Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $180.44 **** gift card as cashback from BeFrugal, expecting it to work as a standard **** card. However, it was consistently declined at multiple merchants, despite a verified balance, until it expired. BeFrugals terms state expired funds are forfeited, which is unfair as the card never worked. This has caused financial hardship, as I need the funds for credit card payments. I contacted BeFrugals support to no avail and the card issuer, who said funds were clawed back to BeFrugal. The Credit CARD Act of 2009 requires gift card funds to remain valid for five years, so I believe Im entitled to access these funds. BeFrugal earned revenue from affiliate partnerships but failed to deliver my cashback share, effectively double-dipping by keeping both their commission and my funds. I request a $180.44 refund and have documentation to support my claim. Please assist.

  

  Business Response

  Date: 07/08/2025

  Hello,
  A **** Prepaid Card was issued to this user on 8/15/24 in the amount of $240.41.  The Virtual Promotional **** Prepaid Card was issued for the users cash back rewards.  The user was aware of the six-month expiration date at the time the payment request was made as well as when you received the Virtual Promotional **** Prepaid Card terms.
  Please note the **** Prepaid Card you received for Cash back was a Virtual Promotional **** Prepaid Card.  Virtual Promotional **** Prepaid Cards may contain an expiration date as they are note a credit card.
  
  Again, the terms agreed to when you selected the **** Prepaid Gift Card payment Virtual card is issued by Pathward, N.A., Member FDIC, pursuant to a license from ************************ No cash access or recurring payments. Can be used everywhere **** debit cards are accepted online, or phone/mail orders. Valid for up to 6 months;unused funds will forfeit after the valid thru date. Terms and conditions apply.
  
  Best,
  BeFrugal Team
  

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  I acknowledge BeFrugals response that the $240.41 Virtual **************** Prepaid Card issued on 8/15/24 had a 6-month expiration (2/15/25), which I understood when selecting it. However, after using some funds, the remaining $180.44 was unusable as the card was consistently declined at multiple merchants, despite a verified balance. BeFrugals claim that funds were forfeited per terms is unfair, as the cards failure prevented use, not my inaction. I contacted BeFrugal and Pathward, N.A., to no avail, with Pathward stating funds were clawed back to BeFrugal. The Credit CARD Act of 2009 requires gift card funds to remain valid for 5 years, and promotional exemptions may not apply if the card was defective. BeFrugal earned affiliate revenue but kept my $180.44, double-dipping by retaining my cashback. This causes financial hardship, as I need the funds for credit card payments. I request a $180.44 refund and have documentation. Please mediate.

   

  
  Regards,

  ********

   

   

  

  Business Response

  Date: 07/09/2025

  Hello,
  The Virtual **************** Prepaid Card, which you received for cashback, is subject to an expiration date, as permitted by law for this type of card. The user was aware of the six-month expiration period when they requested payment and when they received the card's terms. They have also confirmed they were able to use the funds on the card.

  Since the six-month window from the card's issuance has passed, the gift card issuer has removed the funds, and we are unable to recover them.

  Best,
  BeFrugal Team
  

  
  

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with *********** through cashback website Befrugal.com on 12/3. Cashback rate should 16.5%. The order with Lancome was LAN_24463808 and total transaction amount was $305. I have fulfilled all the requirements for the cashback. However, the cash back was not applied. I request Befrugal.com for the missing cash back. It was pending on several months. Mostly recently, they told me that it was denied and simply said that ******* said the transaction was not eligible, but without any proof. I am pretty sure that I met all the requirements, but ******* simply did not want to pay the cash back. Since I made the purchase through the link Befrugal.com provided, I think Befrugal is liable for the cash back on such a valid transaction.

  

  Business Response

  Date: 06/02/2025

  Hello,

  BeFrugal submitted an inquiry with Lancome. The response provided to us from the retailer was that the investigation was denied.  As a result of the investigation being denied, no cash back was earned on the sale. Cash Back is based on commissions BeFrugal receives from the store. If BeFrugal does not receive commissions for orders placed directly with the store, we do no pay out cash back. These terms are explained on our FAQ page ************************************************** and in our terms and conditions section ************************************************************;

  The determination of whether or not the order qualified was in no way decided by BeFrugal.

  As Lancome had already declined this inquiry, it is not be possible to receive cash back. The store is not paying any commission for this.

  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 06/08/2025

  I accept the explanation and will complain against Lancome directly. 

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to log into Befrugal on 05/14/25 to see if my recent purchase from ********** has tracked but I couldn't access my account. I tried again on 05/15/25 and when I failed, I contacted Befrugal to fix the issue. I got an email reply saying that my account was deactivated due to violation of terms. I emailed back/live chatted multiple times trying to get answers as to how I violated the terms and how I can get my pending cash back in my account ($22.70). My questions were simply ignored until I got one short reply saying if the account was deactivated from violation of terms, the pending cash back is forfeited . Any further attempts at getting an explanation and my money back were ignored again. I suspect that my account was terminated due to submitting multiple untracked cash back claims. It was frustrating for me as well having to keep checking if the cash back tracked and submitting a claim if it hadn't. I only used Befrugal because it had promotion such as spend $25 at select retailers and get $5 bonus. ************* purchase was another one of those bonus cash back purchases. In my years of using Befrugal, these bonus cash back purchases were only tracked 50% of the times and I when I submitted a claim, it would take about a month to resolve since Befrugal had to contact the merchant. Most of the cases, Befrugal contacted back saying the merchant approved the purchase and gave me the standard cash back, but not the bonus. I always had to leave a note to myself and ask for the $5 bonus after they granted me the standard cash back. As frustrating as it was to use Befrugal, I continued on using it because of these bonuses and I was locked out of my account trying to earn them (submitting multiple claims for untracked purchases). I would like my pending $22.70 in my account sent to me.

  

  Business Response

  Date: 05/27/2025

  Hello,

  The transactions on the account were identified as fraudulent activity by the retailer.  The user engaged in repeated double dipping on cashback bonuses by utilizing two distinct BeFrugal accounts. Additionally, referral bonus and sign-up bonus fraud was committed through these duplicate accounts. As a result of these fraudulent transactions, the customer violated **********************'s terms and conditions, leading to their account closure.
  
  Best,
  BeFrugal Team

  
  

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I do not have duplicate accounts. There are two Befrugal accounts in my household: one for me and one for my husband. Both of us made a purchase to utilize bonuses when they occurred and this is why Befrugal is accusing me of double dipping on cash back bonuses. Also, either I referred my husband or my husband referred me for sign up bonus. I do not know of Befrugal term that prohibits multiple accounts in one household, only for one account per person. ******************** also locked my husbands account and we would like the pending cashback on that account back as well. 

  

  Business Response

  Date: 05/28/2025

  Hello,

  Per review of the order confirmations provided on each account orders on the duplicate account were found under the same email, the *******************************.  They are not separate accounts if both accounts are being managed by the same person.

  Best,

  BeFrugal Team

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  My husband and I don't have two accounts for all online shopping websites. For some retailers we only shop on one account for points accumulation/status building purpose. You can check that some bonus eligible order confirmation emails went to my husband's email account. Theres no Befrugal term that says that order confirmation email address has to match the Befrugal account holder's email. This is no ground for assuming both Befrugal accounts are managed by me. 
  
  Regards,

  Minju

   

   

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Befrugal posted a promo Shop $25 At Select ************ $5 Bonus , valid until May 2, 2025. I purchased at one of the eligible stores, which showed on the promo webpage, and met the requirement of $25 (befrugal user ID: wtiuindy, date&time: ******************, store: egifter, click ID: ************. But after I made the purchase, the customer service told me that no cash back on $50 or $25 eGifter purchases, so no $5 bonus. This is a very disappointing experience. If $25 purchase on ******* is not eligible for the $5 bonus, BeFrugal should not list it on the promo page, or at least let us know it is a double eligible product on the promo page. This promo is very misleading, and it is dishonest to customers when people see a promo like that. This is worse than other shopping portals such as topcashback or extrabux, and not only me has this issue.

  

  Business Response

  Date: 05/08/2025

  Hello,

  Per review of the terms provided by ******* for the $5 cash back it had one exclusion which was no cash back on gift card purchases.  Per review of the users account they purchased a gift card which was again not eligible for the $5 cash back. 

  Best,

  BeFrugal Team

   

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Reason: If there is one exclusion, Befrugal should label it out clearly on the Promo page.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Tong

   

   

  

  Business Response

  Date: 05/12/2025

  Hello,
  The terms provided by ******* stated there was no cash back on gift card purchases.  Again per review of the users account they purchased a gift card which was not eligible for the $5 cash back. 
  Best,
  BeFrugal Team
  

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  If "eGifter stated there was no cash back on gift card purchases" as you mentioned in the response, why you list eGifter on the promo page and says "$5 cashback for $25 purchase" from the following stores? 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Tong

   

   

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used this site to get cash back of 20 dollars when making a purchase at *********. It went pending investigation on befrugal and when I asked them by email about it. They credited me 1.20 on my account which still isn't cashable. I don't even know where 1.20 came from. It's been over a month and I've received no more information about the issue. When I checked my account I can see that someone I know had signed up and made a purchase which was suppose to also give me a 40 dollars for having someone sign up and buy. That amount shows on my account but isn't cashable yet. I think this is a scam rebate site.

  

  Business Response

  Date: 05/05/2025

  Hello,
  
  BeFrugal submitted an inquiry with the retailer on March 13, 2025 in regards to the ********* sale mentioned.
  
  In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline, however. Some stores may respond quicker while others may take additional time.  Once we receive further information, we will notify the customer and update their ********************** account accordingly.
  
  We have also posted the $1.20 to the users BeFrugal account as pending until the retailer confirms the sale.  Note the sale transaction with ********* was for $20 and 6% cash back is $1.20.
  
  Regarding the $40 on the users account from referring a friend the terms of referral bonus program can be found here: *****************************************************************
  
  Best regards,
  BeFrugal Team
  

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I would like to file a complaint against BeFrugal for suspending my account.I have tried to contact them via email, but they have not responded within the promised 1-day ************ a result, I am forced to use other means of communication, hoping that it wont be necessary to go further.I would like to understand which rule I have violated while using your service and inform you that I can confirm the transactions I have made.Thank you.

  

  Business Response

  Date: 05/05/2025

  Hello,

  Due to fraudulent transactions on the account, customer violated **********************'s terms and conditions,the account in question was removed from BeFrugal.

  As outlined in our terms and conditions termination of any account without a notice can be made at BeFrugal's discretion. 
  
  Please see ***********************************************************
  
  Regards,
  BeFrugal Team

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I contacted your support service and I would like to inform you once again that there was no fraud, I have payments and card statements and invoices from the farfetch personal account.This is a false accusation without trial.I also attached to this request a couple of bank statements confirming the legality of the payment. These are real purchases.
  
  Regards,

  Inga

   

   

  

  Business Response

  Date: 05/07/2025

  Hello,
  
  Again the transactions on the account were identified as fraudulent by the retailer.   There is no cash back for fraudulent transactions identified.  Also the account shows invalid account information.  The address used is a not a real address or location but a wharehouse/mail forwarding company.  
  
  As outlined in our terms and conditions termination of any account without a notice can be made at BeFrugal's discretion. 
  
  Please see ***********************************************************
  
  Regards,
  BeFrugal Team

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Why can't you hear me? I say that I can prove every operation that it is not fraudulent.
  
  Define a fraudulent transaction to use this definition.I'm sure the boutique paid you for these transactions and you just found a reason not to transfer the money.
  
  Do you have a restriction on providing an address?
  
  I will contact the boutique and ask them for a document notifying them that the transactions are not fraudulent.
  
  Only 1 boutique was used in your service.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Inga

   

   

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approx a month ago i signed up on befrugal cashback website using my friends refferal link from instagram everything was work fine and my purchase cashback got payable but as **** as i requested them to withdraw cashback my account got suspended.I don't know the reason behind this this is a simple violations of consumer right and it's a scam why they didn't suspended my account as soon as my cashback got tracked, they blocked after my cashback reached payable this seems like a planned scam to fool ********************************* This email was used for my befrugal account

  

  Business Response

  Date: 04/21/2025

  Hello,
  
  Due to fraudulent transactions on the account, customer violated **********************'s terms and conditions,the account in question was removed from BeFrugal.  As outlined in the terms and conditions agreement termination of any account without notice can be made at BeFrugal's discretion. 
  
  Please see https: ***********************************************************
  
  Thank you,
  BeFrugal Team

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [The business not giving any proof that I  did violations of tnc instead saying my transaction was fraudulent which cannot be possible as I have paid for service and received service from retailer as well so transaction is valid. Business just want not to honor credits he promised that's why they are doing this please help I was using genuinely.]

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 04/23/2025

  Hello,
  
  As noted in our terms and conditions BeFrugal reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of retailers or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles.
  
  This user has multiple user profiles creating duplicate bonus.  Please do not use BeFrugal for referral or sign-up bonus fraud.
  
  Best regards,
  BeFrugal Team

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Non-Payment of Cashback befrugal.com Dear *********** am submitting a formal complaint against the website Befrugal for failing to pay or record any cashback for my purchases made through their platform. I completed several transactions via their site, and surprisingly, not a single one was tracked or registered.When I initially contacted their support through the website, they requested that I send screenshots of my bookings. I complied by emailing them the screenshots, as their platform does not allow attachments through the support form.Shortly afterward, I mistakenly believed the issue had been resolved because my account balance appeared to increase. However, after a few weeks, when I attempted to withdraw the funds, I realized it was merely a marketing gimmickan "inactive bonus" and not actual money credited from my purchases.I reached out to them again, but they demonstrated a complete lack of professionalism by ignoring my follow-up messages and arguments.I have retained all relevant screenshots, and for one of the largest transactions, I even have a complete screen recording of the purchase process. The most absurd part is that none of my transactions were recorded and that the total value in question is a modest amount of approximately $20.I believe this is a violation of basic consumer rights, including the right to accurate information and fair treatment in commercial transactions, as protected under e-commerce and consumer protection laws.I respectfully request that this matter be investigated promptly and that I be paid the cashback amount I am rightfully owed. Furthermore, I urge the BBB to evaluate whether this company operates in accordance with fair advertising standards and consumer protection regulations.I am fully prepared to provide all necessary evidence upon request.Sincerely.

  

  Business Response

  Date: 04/14/2025

  Hello,

  Using the email address provided in this complaint, ****************************, we do not have a BeFrugal account with this username.  

  We will need the email address which is the username on the BeFrugal account.  This will allow us to look up and review the users BeFrugal account.

  Best,

  BeFrugal Team

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  

   

  E-mail for Befrugal account Is *********************** Sorry...
  

   

  Regards,

  Gutu

   

   

  

  Business Response

  Date: 04/14/2025

  Hello,

  Per review of the BeFrugal account, ********************* there have been no cash back sales reported to this account.  

  Also, the user mentioned they attached a screen shot recording the purchase.  We do not show anything attached in this complaint.  We can review anything else the user provides.

  Best regards,
  Best BeFrugal Team

  
  

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  I am submitting a shortened video that clearly demonstrates one of my purchases was completed in full accordance with your rules and ************* the top of the video, the blue bar indicates that the Befrugal.com website was properly activated during the purchase process. Additionally, the second screenshot shows a list of all the purchases Ive made through your platform.Please review the provided evidence, and I kindly ask that you reconsider tracking and crediting the missing cashback.Thank you in advance for your assistance.
  Regards,

  Gutu

   

   

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 14 orders to the same vendor using BeFrugal's link. I saw all orders under my 'shopping trips' so I thought everything would track properly and didn't think about it again. When I did not receive my cashback I contacted the vendor. I was told I needed to file 14 separate claims which I did. This was ***** days after purchase. For 2 of the claims I arbitrarily received $5 back. The other 12 were denied because it was past 60 days (so were the two that they randomly gave me $5 for). I don't understand this inconsistently applied policy where we can make up a number of days the customer has to catch our mistake or we don't have to pay you out. I won't be using them again.

  

  Business Response

  Date: 04/07/2025

  Hello,

  The user will need to provide the email/username associated with their BeFrugal account. Using the mail provided, *******************, we do not show a BeFrugal account with this username.

  Once the email/username is provided we can review this further.

  Best,

  BeFrugal Team

  Customer Answer

  Date: 04/08/2025

  **********************

  Customer Answer

  Date: 04/22/2025

  As I responded on April 8, my email associated with that account is ********************************************.
  

   

  

  Business Response

  Date: 04/23/2025

  Hello,

  Thank you for providing the BeFrugal username/email.

  Per review of the users account the user contacted us ******************************** question. Inquiries regarding non-tracked purchases must be submitted for investigation within 60 days of the initial transaction. This is due to restrictions imposed by retailers for timely inquiries.  BeFrugal is typically unable to open inquiries for non-tracked purchases if the sale date is over 60 days.
  

  This information is available for you to review in our FAQs as well as our Terms & Conditions.

  Best Regards,
  BeFrugal Team

  Customer Answer

  Date: 04/23/2025

  This 60 day policy was noted in my original complaint. It was also noted that 2 of my claims were arbitrarily awarded $5 even though they were outside the 60 day window. These purchases were confirmed by the retailer so it would not be true to say the retailer cannot verify purchases after 60 days. The burden of tracking should fall on BeFrugal, as that is the service they are advertising. Imposing a 60 day limit on the customer to catch **********************'s error and then saying "too bad" is crazy.

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using BeFrugal for over two years now for cashback services. Befrugal refuses to pay me cashback off of a purchase I made on March 20, 2025. I have provided proof of my purchase and a screenshot of the transaction ( I am happy I did this). This specific transaction that was denied (ironically was a large ticket item). I have neve experienced any cashback issues with them in the past. Most of my purchases are quite small. I sent them an email regarding his purchase and was sent a response from a "no-reply email address". Their response was very generic essentially casting blame on me as If I did something wrong. All of my other transactions have been approved in the past. Now all of a sudden a larger purchase is denied. I am referrencing ticket #MTCP-6767.

  

  Business Response

  Date: 04/02/2025

  Hello,
  
  Please reference our terms and conditions "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal.If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "
  
  ***********************************************************

  BeFrugal has not received any commission or cash back from the sale referenced as such there is no cash back earned. 
  
  Best Regards,
  BeFrugal Team