Reviews

This profile includes reviews for Aura's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aura has 5 locations, listed below.

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  Aura

  250 Northern Ave Fl 3 Boston, MA 02210-2027

  
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  Aura

  PO Box 51550 Boston, MA 02205-1550

  
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  Aura

  PO Box 01580 Boston, MA 02201

  
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  Aura

  10 High St Boston, MA 02110

  
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  Aura

  15 Network Dr 3rd Floor Burlington, MA 01803

  

Review Details

• Review fromJerome S

  Date: 06/04/2025

  1 star

  Jerome S

  Date: 06/04/2025

  Aura hasn't worked right for the 2 months I had it. They charged me $59 for a year but then when I frequently called to say not working they canceled me but stated I canceled when I did not. Now they want $179. Not dependable. Recommend don't use.
  

  Aura

  Date: 06/10/2025

  We're very sorry for the trouble you experienced with Aura. Your recent interaction clearly fell short of the quality we strive for.

  We've attempted to contact you twice, and we've also processed a full refund to your original payment method. We understand that your account was canceled due to a clerical error on our end, not at your request, and we deeply apologize for this mistake. We'd be happy to assist you with re-enrolling to ensure you can take full advantage of our services.

  We value your feedback, as it helps us identify areas where we can improve our support and prevent similar issues for other members.

  If you have any additional questions or concerns, our ************* team is available 24/7 at **************.
  

• Review fromAllen B

  Date: 05/19/2025

  1 star
  **************** is nonexistent. I have been try to cancel the service which is not what I wanted. No on answers the phone. I guess I will cancel my credit card so they dont automatically renew.

• Review fromCharles R

  Date: 05/17/2025

  1 star

  Charles R

  Date: 05/17/2025

  just spent the whole morning, 4 hours trying to buy aura and get it to wor. customer service is incompetent,after 8 calls during which youhave to give all your information each time, I jumped through such hoops as using edge as a browser,giving it a half hour, (three times)turning autofill off and on...it never ********** do they earn any money? I did give my info 8 times...
  

  Aura

  Date: 05/19/2025

  We sincerely apologize for any inconvenience caused by your recent experience with Aura. This experience clearly falls short of the high standards we aim to deliver.

  Our records show that an offer to escalate your case to our dedicated Tech Support team was made, though it was respectfully declined. That said, your cancellation request was processed, and a refund was also issued to the payment method on file.

  Please know that we take feedback like yours seriously. It helps us identify where we need to improve our support processes and ensure better experiences for our members moving forward.
  If you have any additional questions or concerns, our Customer Care team is available 24/7 at **************.

  Thank you again for your time, and we truly regret the inconvenience you've experienced.

• Review fromMark L

  Date: 04/17/2025

  1 star

  Mark L

  Date: 04/17/2025

  The product works once and does not work again. Aura did provide great customer service with troubleshooting, but the device was not functional.
  

  Aura

  Date: 04/21/2025

  Thank you for contacting Aura. Were truly sorry to hear about the experience youve had.
  However, we want to clarify that youve reached Aura LLC. Aura is a digital security company that offers a comprehensive suite of protection services, including a secure VPN, safe browsing tools, and identity and credit monitoring. We do not sell or provide any physical devices.
  We recommend double-checking the companys website or email address to ensure you're contacting the correct business. Hopefully, this helps point you in the right direction so your issue can be resolved as quickly as possible.

• Review fromRobert H

  Date: 04/09/2025

  1 star

  Robert H

  Date: 04/09/2025

  The company failed to notify me that someone had placed their name as a additional credit card holder. Further without any proper notification they renewed my service, charging me $119 for a company I no longer wanted to have protecting my identity and credit. I reached out to them and their response was essentially we are sorry but we don't provide refunds and did not respond regarding why I wasn't informed when som attached their name to my credit card
  

  Aura

  Date: 04/15/2025

  Thank you for reaching out to Aura. We completely understand how frustrating this experience must have been.

  We sincerely apologize for any confusion or inconvenience caused. While we did attempt to contact you regarding the additional card member that was added to your credit card and to discuss your refund request, unfortunately, we were unable to connect.

  Although your cancellation request was submitted after the renewal, weve gone ahead and issued a courtesy refund in the amount of $114.75. Your account has been fully canceled, and no further charges will occur.

  If you have any further questions or need additional assistance, please dont hesitate to contact us at ************** were here and happy to help.

• Review fromAmy K

  Date: 03/13/2025

  1 star
  I was charged twice for annual subscription and refunded once (for the cheaper one). They have closed my account so I have no access and no identity fraud protection but still being charged $264.71. I have called them several times but am never able to speak to someone who can help. I have disputed with my credit card and will file a BBB complaint as well. My advice is to stay away from this company.

• Review fromE. C.

  Date: 03/09/2025

  1 star

  E. C.

  Date: 03/09/2025

  I signed up for a 7-day trial with Aura in 2023 and canceled within the trial period. Despite canceling, I have been charged annually for THREE CONSECUTIVE YEARS (2023, 2024, and *****) at $180 per year for a service I never used beyond the initial 7-day trial.Each year, I've had to spend hours on the phone and sending multiple emails to get these unauthorized charges reversed. The pattern is always the same:Discover an unexpected $180 charge on my credit card Contact customer service Be told various excuses about why the cancellation "didn't take"Fight to get my money refunded In my most recent interaction (March 2025), their "24/7 customer support" representative claimed they couldn't even process a cancellation because I "don't have the service" - while simultaneously charging me $180 for said service! This circular logic is clearly designed to make cancellation nearly impossible.This company appears to operate on a business model of making cancellation difficult and hoping customers won't notice recurring charges. Their practices potentially violate consumer protection laws regarding unauthorized billing and subscription renewals.I strongly caution any consumer against providing billing information to this company. If you do try their service, document all cancellation attempts thoroughly and monitor your credit card statements carefully, as they may continue charging you for years despite cancellation.I am filing this complaint after three years of the same issue recurring annually. This represents a pattern of behavior, not an isolated incident.
  

  Aura

  Date: 03/11/2025

  We sincerely apologize for the frustration and inconvenience youve experienced regarding the Aura subscription charges. As there are multiple companies with similar names, its possible you may have contacted the wrong Aura company. To assist you more effectively, please check your billing statement for a contact phone number associated with the charge.

  To resolve this matter as quickly as possible, please call our ************************ at ************** and reference Case #*******. You may request to speak with a supervisor who will personally assist you in finding a resolution.

  We appreciate your patience and look forward to assisting you.

  E. C.

  Date: 03/14/2025

  This is the correct Aura. I just confirmed again and have been dealing with your customer support.

• Review frommary r

  Date: 03/06/2025

  1 star

  mary r

  Date: 03/06/2025

  I contacted Aura prior to purchase and they assured me that they can filter spam emails. I purchased the highest level of protection, only to find NO email filtering! Upon further contact with Aura, they told me that they actually can NOT filter emails effectively. I cancelled and got a refund. THEN the fun started. I had call protection on and despite removing app, talking to AURA tech support for over 3 hours, ******* tech support AND apple tech support, I am unable to remove the call forwarding that is STILL happening!! I am actually missing some imp calls that are being flagged by AURA as spam. Very frustrated and would REC buyers to beware!!!!
  

  Aura

  Date: 03/11/2025

  We sincerely apologize for any inconvenience caused by your recent experience. At Aura, we are committed to providing exceptional service to all our valued customers. We apologize for the frustration and inconvenience youve experienced with your phone service. We understand how critical it is to receive your important calls, and we regret the challenges you've encountered. Please know that we have escalated your ticket to our team for further investigation, and we are working to resolve this issue as quickly as possible. We truly appreciate your patience and will provide an update as soon as we have more information.

• Review fromSteve G

  Date: 03/05/2025

  1 star
  Terrible Experience. As I was signing up, after I paid for a membership, I was cancelled. I spoke with 3 different CSRs and got three different answers regarding my REFUND. I became worried the company I thought would protect me was going to take my membership payment (fraud). No explanation as to why I was cancelled. Just a generic cancellation email while registering. What a challenge to get my Payment back, after being cancelled for an unexplained reason. After making several calls I was finally told I have a credit with Aura. How can one be given credit when the business cancels them with no explanation? Refunds go to the payment source; so I was told by Aura's CSRs. I don't trust this business! If you're looking for Identity Theft Protection, take your time and shop around. My experience is that Aura is not organized. This will probably get a response from Aura. Where were you when I needed you??? No apology needed. You lost a customer.

• Review fromPatricia S

  Date: 03/05/2025

  1 star
  In one year, Aura did not tell me anything I didn't already know- sometimes days earlier. They were supposed to be removing my info from the dark web. When I wanted to cancel, they told me they still were not finished doing this. After one year! I planned to cancel, but missed the ONE email saying it was coming due because I was not well at the time. When the charge for the new year appeared on my credit card, I called them immediately to cancel. No deal Even though I explained what happened, they would not budge. Stay on your toes with this company. They just want your money. Extremely disappointed.