Reviews

This profile includes reviews for Aura's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aura

  250 Northern Ave Fl 3 Boston, MA 02210-2027

  
• 

  Aura

  PO Box 51550 Boston, MA 02205-1550

  
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  Aura

  PO Box 01580 Boston, MA 02201

  
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  Aura

  10 High St Boston, MA 02110

  
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  Aura

  15 Network Dr 3rd Floor Burlington, MA 01803

  

Review Details

• Review fromAmanda S.

  Date: 03/05/2025

  1 star
  Zero stars!Very poor customer service and issue resolution, essentially stole money from us and most likely several other people. We were forced to switch from Kaspersky antivirus to UltraAV in the fall of 2024, no notice until last minute and immediately charged for the service without it being installed yet. We decided to go with a different company and request a refund. After several back and forth emails of trying to persuade us to not cancel they finally agreed and refunded our money HOWEVER, they got the amount wrong. I reached back out for the correction and they admitted in an email that they were in the wrong however they did not have a way to refund the .29 from THEIR error This is NOT about the money, we will survive without the 29 cents its poor business ethics and customer service and if they do this to each new client from the Kaspersky switchover theyre making a lot of money off of mistakes and taking advantage of people. I have ALL communications saved and plan to also give negative reviews online to hopefully prevent this from happening to others Thank you for your time!

• Review fromIan G

  Date: 01/30/2025

  1 star

  Ian G

  Date: 01/30/2025

  I'm not renewing my subscription after one year. Every function of their service has a free counterpart that works better. The worst part of their offering is the **** I wouldn't trust it to keep your IP private at all. It didn't work in multiple countries that require *** to access western internet. That's a big red flag that the *** offering is just a gimmick. The password manager is laughable. Lastly, it's identity theft and credit monitoring are no better than Credit Karma or Rocket Money. I literally feel like I paid money for a headache multiple times over the last year. Not even a full refund would make me change my mind about this company or service. Wish I would have looked at reviews a little more closely before pulling the trigger. I wouldn't be surprised if this company pays for reviews because aside from the ones on the BBB, pretty much all the reviews were positive.
  

  Aura

  Date: 02/07/2025

  Thank you for sharing your feedback. At Aura, we are committed to delivering exceptional service to all our valued customers. We attempted to contact you to discuss your concerns, but were unable to reach you. If you have any concerns about the features being provided, please call our ************************ at **************, and we'd be happy to assist you further. We value your input and want to ensure any issues are addressed properly.

• Review fromChandon A

  Date: 12/25/2024

  1 star

  Chandon A

  Date: 12/25/2024

  I purchased this mask on April 15, 2024. I contacted them on October 1, 2024, the mask had fallen apart. Due to cheap design, the bands no longer "stuck" to the mask. I requested to utilize the manufacturers warranty. No one responded to my email. I contacted them again on October 22, 2024. Again no response. I plan to file a dispute with my credit card company since Aura can not honor their manufacturers warranty and refuse to respond to email. They, of course, do not have a contact phone number. I would not order this product. It is very cheaply made, and does not hold up. Even brand new, the mask was pretty poor for the price point. I did buy the manta sleep mask which is much better and it's a lower price point.
  

  Aura

  Date: 12/26/2024

  Thank you for reaching out, but it appears you may have mistakenly contacted the wrong company. We are Aura LLC, and we specialize in monitoring your personal information, accounts, and online reputation to alert you to potential threats. We do not sell masks or other products, and it seems you may be referring to a different company.
  We understand how frustrating it can be to deal with product issues and unresponsive customer service. We recommend double-checking the contact information for the company from which you purchased the mask and reaching out to them directly for further assistance.

• Review fromSteve N

  Date: 11/07/2024

  1 star

  Steve N

  Date: 11/07/2024

  Aura software is useless. I have had it for 2 years now and every 6 months another part of it stops working. First, the *** stopped working. It claimed to be working, but it crippled my ****** and blocked my access to the internet. I couldn't do anything unless i turned it off. Then, the **** stopped working. The **** program stopped ignoring items i had excluded and that were in my exclusion list. Then, when i attempted to 'Ignore' so it wouldn't quarantine the programs i needed, it took me 12 hours to exclude 3 programs in a single location, one a single drive, in a single set of folders. After hours of attempting tp reach their technical support, their only response was "reload the software" and everything will be fixed. ****. And now no response from customer service. I have had to go buy someone else's anti-virus and V.P.N. software to be protected. I had to shut off the Aura **** and V.P.N.. Is it worth it ? Plain answer, NO. Without any customer service, and without any regards to their customers, it is quite useless. This ********************** doesn't deserve to be in business.
  

  Aura

  Date: 12/18/2024

  
  We sincerely apologize for any inconvenience caused by your recent experience. At Aura, we are committed to providing exceptional service to all our valued customers. Weve made a couple of attempts to contact you to address your concerns, but unfortunately, weve been unable to reach you. Additionally, weve sent two follow-up emails requesting you get in touch with us so we can resolve your issue.

  We want to ensure that your experience with us is a positive one, and we were surprised to hear that you felt customer service was unresponsive, especially since we have no record of receiving any direct communication from you regarding these concerns. To promptly address any issues you may be experiencing, please contact our dedicated ************* team at ************** or reply to our email with a convenient contact number and time that works for you. Were here to assist you and look forward to resolving this matter.

  Thank you for your understanding!

• Review fromJessica D

  Date: 11/05/2024

  1 star

  Jessica D

  Date: 11/05/2024

  I tried to sign up with Aura and wasn't able to. They still charged me and refuse to refund me despite services not being rendered. So dealing with them has been frustrating.
  

  Aura

  Date: 12/18/2024

  We sincerely apologize for any inconvenience caused by your recent experience. At Aura, we are committed to delivering exceptional service to all our valued customers.

  Our records show that the refund in the amount of $24 was issued on 12/17/24 and has been credited back to the card on file, in accordance with our policy.

  If you have any additional concerns or questions, please do not hesitate to reach out to our dedicated ************************ at **************. Were here to assist you!

  Thank you for your patience and understanding, and once again, we apologize for the inconvenience.

• Review fromJeff Z

  Date: 10/21/2024

  1 star

  Jeff Z

  Date: 10/21/2024

  I signed up for a 14-day trial and the next day I went to eat lunch and my card was declined. I went to my bank to see what was going on with my bank account and it was the Aura charge. The charge they put on my card was flagged (Aura's charges go through a 3rd party) and the bank manager said the only way to fix it was to issue me a new card. I went home to log in to Aura dot com and cancel the trial membership but could not do it online. It keeps giving errors. Telling me to call. When I called, all they tried to do was sell me a subscription. The 1st ****** even hung the phone up on me. So, I called back, and this ****** said they were canceling my account and I would receive an email. Still, no email, no refund, and the account isn't closed. The company is a joke. Stay away from Aura!!!
  

  Aura

  Date: 12/13/2024

  We sincerely apologize for any inconvenience caused by your recent experience with Aura.
  After reviewing your account, our records indicate that the account was closed on October 21, 2024, and no charges were successfully billed.
  Regarding your inability to cancel online, we apologize if the system gave you errors or if your experience over the phone did not meet your expectations. We take feedback like this seriously and are committed to improving our processes and customer interactions.
  If you have any further questions or concerns, please dont hesitate to reach out to us directly at **************.
  Thank you for giving us the opportunity to address your concerns.

• Review fromChristopher Jacob G

  Date: 09/06/2024

  1 star

  Christopher Jacob G

  Date: 09/06/2024

  Have requested repeatedly for Aura to cease contacting me via email and have been told they are unable to do so. This is spam about spam protection and they are unable or unwilling to cease and desist.
  

  Aura

  Date: 12/06/2024

  We sincerely apologize for any inconvenience caused by your recent experience with Aura. Our records indicate that you were enrolled in Aura through Second Nature. They provided us with your tenant information to enroll you in a membership as part of your housing lease contract. You authorized this enrollment when you signed your lease, and the service is complimentary.While the usual process requires customers to contact the agency directly for account cancellation, we have canceled your account as requested on 9/11/2024. A cancellation confirmation email has also been sent to the email address we have on file.If you have any additional concerns, please contact us at **************.

• Review fromJoel W

  Date: 09/03/2024

  1 star

  Joel W

  Date: 09/03/2024

  I was advised on 08/25/2024 that my data had been breached on 08/11/2024.When I tried to call the service on 08/25/2024 I was only given a call back as an option to speak to a representative.Well imagine to my surprise when I received my call back on 09/03/2024 I was told that my on line account was deleted (although they was able to confirm my identity) and the company would not have any information other than who was responsible for the ********* phone number or website given by the supervisor ********* waste of money and time.Oh I was told if I was to reactivate this account I would be able to see it was through a third party ******************** which runs background checks for companies.Just sad customer service
  

  Aura

  Date: 12/06/2024

  We sincerely apologize for the communication difficulties you experienced. When you contacted Aura on August 25 and opted for a callback due to the high call volume caused by the ******************** (NPD) breach, we reached out to you on September 3 to address your concerns.Our records show that your subscription was free for 30 days, starting on August 2, 2024, and it expired on September 1, 2024. As there was no upgrade to a paid subscription, your account was subsequently closed.Regarding your request for more details about the *** breach, particularly which employers used ***'s services, we regret to inform you that we do not have access to that information. We understand that you planned to contact *** directly, and we hope you were able to obtain the details you needed.Should you have any further questions or require additional assistance, please don't hesitate to reach out to us. We're here to help.

• Review fromChristopher B

  Date: 08/22/2024

  1 star

  Christopher B

  Date: 08/22/2024

  TOTAL SCAM. There ads say you can use them to easily lock all three credit agencies. Turns out you can only lock 1 through their app, and it costs more than just paying that 1 directly. They advertise a "free trial" and guaranteed money back; however, good luck trying to get your money back. They take your money with a money with a quick and easy online enrollment. BUT if you want your money back, you have to call their number and sit on hold. Hours of waiting, no answer. Once you do get someone, they transfer you to a "loyalty team" - wait on hold again for hours. Good luck getting your money back.
  

  Aura

  Date: 09/09/2024

  Were sorry to hear that Aura did not meet your expectations. At Aura, we are committed to delivering exceptional service to all our valued customers.Our plan and pricing page does indicate that you can lock your Experian credit file with a single tap inside Auras app. We apologize if this was not clear or if you encountered issues with this feature.Our records show that you were assisted with your cancellation on 8/22/2024. If you have any further concerns or need additional assistance, please feel free to reach out to us at **************. We appreciate your feedback as it helps us identify areas where we can enhance our services.

• Review fromChristine L

  Date: 08/12/2024

  1 star

  Christine L

  Date: 08/12/2024

  I got Aura two days ago. I also asked for a refund two days ago. Somehow Aura really messed up my amazon, ******* and hopefully nothing else. So frustrating. Havent heard from them. It is probably a loss. I DO NOT RECOMMEND.
  

  Aura

  Date: 08/29/2024

  We sincerely apologize for any inconvenience caused by your recent experience with Aura. At Aura, we strive to deliver exceptional service to all our valued customers. Our records show that you called in and received assistance with both the cancellation of your membership and the processing of your refund.Please feel free to reach out to us at ************** with any further concerns you may have. We are dedicated to ensuring your satisfaction and resolving any issues promptly.