Business Profile

Data Processing Services

Iron Mountain

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Complaints

This profile includes complaints for Iron Mountain's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

150 total complaints in the last 3 years.
44 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
STARTED SERVICE WITH THEM IN JANUARY FOR MONTHLY HOME SHREDDING PICK UP.THEY HAVE AN ONLINE PORTAL THAT EVERYTHING IS DONE THROUGH. IT IS ABOUT IMPOSSIBLE TO ACCESS THIS PORTAL. MONTHLY PICK UP WAS NEVER KNOWN BEFOREHAND WHAT DAY THEY WOULD ARRIVE, THEY EVEN MISSED A MONTH OF PICK UP.I STOPPED TRYING TO ACCESS THE *** PORTAL AND HOPED I WOULD BE HOME WHENEVER THEY SHOWED UP.I NEED TO UPDATE MY CC INFORMATION AND WAS AGAIN UNABLE TO ACCESS THE *** PORTAL SO I CALLED AND WAS TOLD THEY WOULD SEND AN EMAIL TO GET BACK IN, I WAS STILL UNABLE TO GET INTO THE SITE.I CALLED TO CANCEL MY SERVICE AND I WAS TOLD I STILL NEED TO LOG IN AND PAY BEFORE I CAN CANCEL. I ASKED TO GIVE MY CC OVER THE ***** AND THEY COULD NOT. THEY ALSO STATED I NEED TO SEND AN EMAIL TO CANCEL SERVICE. I DID SEND A CANCELATION EMAIL, THEY TOLD ME I NEED TO PAY TO CANCEL, I RELAYED I COULDN'T LOG IN. THEY SENT ME ANOTHER EMAIL TO RESET MY PASSWORD. I WAS STILL UNABLE TO GET INTO THE PORTAL. I RE-EMAILED THAT I WAS STILL UNSUCCESSFUL. I NEVER HEARD BACK FROM THAT CUSTOMER SERVICE PERSON. I GOT ANOTHER "OPPS WE NEED YOUR CC INFO" EMAIL AND REPLIED TO THAT ONE THAT I WANTED TO CANCEL AND COULD NOT ACCESS THE ACCOUNT AND STILL HEARD NOTHING BACK.I JUST WANT TO PAY MY BALANCE, CANCEL, AND HAVE THEM PICK UP THERE SHRED BIN SO I CAN START SERVICE WITH ANOTHER COMPANY THAT WILL GIVE ME A SCHEDULE OF PICK UP FOR THE **** SO I DON'T HAVE TO PLAY TAG...
Business Response
Date: 08/09/2023
Hello-

Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.

Sincerely,

Customer Advocacy
**********************
Customer Answer
Date: 08/14/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

I SET THIS ACCOUNT UP MYSELF AS A HOME ACCOUNT. They are now saying that I am not authorized to cancel this account. I dont know who is, since Im the only one who set it up. I dont know what to do from here.

FAQ

Regards,
****

Business Response
Date: 08/15/2023
Hi ****,
We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon.

Sincerely,
Iron Mountain
Initial Complaint
Date:08/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have been trying to cancel service and asking for refund for approximately 3 months. Wont be told what my bill was or why charges increased. Need to cancel and need my invoices wiped and cant get company to do what they say the will.
Business Response
Date: 08/09/2023
Hello-

Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.

Sincerely,

Customer Advocacy
**********************
Initial Complaint
Date:08/07/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Iron Mountain has increased the price they are charging us for storage of banker's boxes by 538% over the past 5 years (a time period during which cumulative CPI has been 21%) and now (with the latest price increase being 80%) we can tolerate no more and they want to charge us ****** of over $25,000 in order to shred the boxes and close our account. This works out to approximately $55 per box, which, based on information we have gathered, is more than 10x the maximum reasonable amount.
Business Response
Date: 08/08/2023
Hello-

Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.

Sincerely,
Customer Advocacy
**********************
Customer Answer
Date: 08/23/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This matter definitely has not been resolved. Iron Mountain offered to reduce the amount from over $25,000 to about $16,000, but that is still 10 times what we have been quoted by other shredding companies for the same work, but Iron Mountain is holding us hostage by demanding retrieval and handling fees even if we have someone else do the shredding
Business Response
Date: 08/25/2023
Hello,

We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon.

Thank you.
Iron Mountain

Customer Answer
Date: 08/27/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******
Initial Complaint
Date:08/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Iron Mountain has been overcharging ** every month by double and triple billing since July of 2022.The proof of service documents (which I had to request separately) show what we actually get serviced for, but they charged every month regardless of the services they actually provided, and often tacked on extra unrelated charges as well. We have been corresponding with them for two months trying to get our money back and they hardly ever respond and even when they do, they don't make any actual headway in resolving our issues. All the while they have continued to send us invoices with ever-increasing numbers on them. They clearly have no interest in actually fixing the errors on our account.We asked for our services to stop and they proceeded to tell us how much we "owe" them for cancelling our service before the contract ends (an amount they calculated by averaging the last six months of incorrect, overcharged invoices).
Business Response
Date: 08/07/2023
Hello-

Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.

Sincerely,

Customer Advocacy
**********************
Initial Complaint
Date:08/02/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Iron Mountain has increased our storage per square foot to .77 this past month. In an effort to reduce our overall square footage we requested around 200 boxes be destroyed so that our bill will reduce. IM charged us over $4,000 to destroy 200 boxes, without providing a requested quote prior to destruction. When we reached out we were notified that our rates increased beginning July, 1 2023 due to inflation. We have never agreed to a rate increase and our new Schedule A was given after the fact. At this point, we have over ***** boxes stored and are charged over $11,000 a MONTH. Our past bill was for $16,000, $3,941.65 of which was for shredding. It seems as though we are being double billed. We are charged for storage per square ft, then handling fees, shredding fees in addition to a recycling surcharge. Our data is being held hostage. We are charged an unimaginable amount for storage, destruction, handling, and even fuel surcharges.
Business Response
Date: 08/03/2023
Hi ********,

Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.

Sincerely,
Iron Mountain
Initial Complaint
Date:07/27/2023
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1.On 3/4/23 ****** signed and returned the attached Destruction Agreement (that was created and sent to us by Iron Mountain) stating the Bentek and Iron Mountain mutually desire to terminate our ***************** and Storage Agreements so that the relationship between Bentek and Iron Mountain may be discontinued. 2.And then on 3/27/23 ****** signed and returned the attached settlement agreement and paid the $10,000 settlement amount with check # *****. This was sent by ****** tracking # ************. 3.All charges that you are referring to (such as the attached invoice with service and storage dated after the termination of our agreement) are an Iron Mountain error and must be reversed.
Business Response
Date: 07/28/2023
Hello ****,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.
Sincerely,
Iron Mountain
Customer Answer
Date: 07/28/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Matt

Business Response
Date: 07/31/2023
Hi ****,

We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon.

Sincerely,
Iron Mountain

Customer Answer
Date: 07/31/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Iron Mountain's response does not provide any resolution. It is an autoreply with no details or information about what the next step will be. They did not even review my case yet.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Matt

Business Response
Date: 07/31/2023
Hi ****,

We are thoroughly reviewing your account and working diligently to resolve your request. We will touch base with you directly as well as provide an updated response through this complaint.

Sincerely,
Iron Mountain

Customer Answer
Date: 07/31/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
There has been no resolution. I just keep getting messages that they are reviewing the case.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Matt
Initial Complaint
Date:07/25/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have experienced continual harassment from Iron Mountain. First, it took EIGHT MONTHS to close our account with them and recover all documents we had in their storage. Then, three months after closing our account we received an past due notice on an invoice, despite having multiple emails stating that the account was closed and ************** had been satisfied. Now, almost a YEAR after closing the account, we have received a request to update an expiring credit card. We consider this unacceptable and demand that Iron Mountain cease and desist all communication.
Business Response
Date: 07/26/2023
Good Afternoon *********,

Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.

Sincerely,
Iron Mountain

Customer Answer
Date: 07/26/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
As we stated in the original complaint: there is no account to review, there has not been an active account since September/October of last year. We require the assurance of the IMMEDIATE cessation of communication from Iron Mountain regarding any and all issues regarding payment and/or billing.

FAQ
*********

Business Response
Date: 07/31/2023
Hello *********,
We have confirmed the account is still inactive and there is no balance due. The online Billtrust profile that generated the auto-pay card renewal notice has been removed completely. It was still active in error. We will continue to work with you through Complaint #******** to avoid any confusion. Thank you.
Initial Complaint
Date:07/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our company has been trying to close our account with ********************** for over three months. We have made repeated attempts in May, June and July to email and call Iron Mountain to request that our items in storage be destroyed so we can stop paying for storage and close our account, however these requests have not been abided and we are continuing to be charged for storage as well as outrageous fees in the thousands of dollars for closing our account. We are now being told that our files will not be destroyed until August 31 and we are continuing to incur fees. When requesting to speak with a supervisor our requests are not met, our emails are ignored and it seems that Iron Mountain has made the choice to hold onto our files until they feel like destroying them while continuing to bill our company outrageous fees. Our account should have been closed months ago and we should not be charged thousands of dollars to close our account. We can not get anyone from Iron Mountain on the phone and when they do respond via email they continue to disregard our file destruction requests, pushing out the date that our files will be destroyed so that we can not close our account with them.
Business Response
Date: 07/18/2023
Hello-

Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.

Sincerely,

Customer Advocacy
**********************
Initial Complaint
Date:07/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The process to close our account with ********************** began in 2021. We received confirmation about our account closure or proof that our financial obligations regarding any outstanding balances were satisfied in September 2022. Between the time we initially requested the closure of the account and the time it was closed, Iron Mountain continued to charge a monthly fee and repeatedly attempted to collect a debt from this office that had already been satisfied. The time it took my staff to respond to the repeated collection attempts has become absurd and quite costly. We recently received another email from Iron Mountain requesting additional funds. I no longer have the time or patience to respond and request that the BBB ask them to refrain from further attempts at communicating with my office. It is harassment. I have provided them proof regarding the satisfaction of financial obligations twice now and do not wish to do so again. Additionally, they continue to contact an employee that no longer works for my office, even after repeated requests NOT to contact that person.
Business Response
Date: 07/18/2023
Hello-

Thank you for bringing this matter to our attention. We apologize for the poor experience youve had,as it does not encompass what we intend for our customers.  We have reviewed the interactions from your request and determined all necessary actions have been taken for resolution. We apologize for any inconvenience you have experienced.

Sincerely,

Customer Advocacy
**********************
Customer Answer
Date: 07/21/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

We recieved additional communication from Iron Mountain TODAY related to their efforts to collect a debt that does not exist. My request was that this business NO LONGER CONTACT US. It is a waste of our time to constantly have to fight about a non existant balance. My time is billed at $250/hr if they wish to pay me that fee for my attention to this matter I will forward them an invoice for prepayment. They will not recieve any more FREE services from this office. (email attached).
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 08/07/2023
We are sorry we were not able to resolve your concerns to your satisfaction. We will review your account again for any additional areas of opportunity to assist you. We will be in contact again soon.
Customer Answer
Date: 08/09/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
Our account was closed more than a year ago. Iron Mountain continues to waste our time and resources. They have attempted to collect funds from us that we do not owe for the past eighteen months. We have politely requested that Iron Mountain remove our account from their collections list and to STOP contacting us. Iron Mountain's reply to this request is to contact us and let me know they will contact us again once they review our account. We need Iron Mountain to PLEASE NOT EVER CONTACT THIS OFFICE AGAIN. Should Iron Mountain choose to continue contacting this office, we will be under the assumption it is for legal advice. Accordingly, Iron Mountain will be billed for the time spent unraveling its accounting errors. Be advised my time is billed at $250/hr, and attorney ******** time is $500/hr.
Respectfully,
**********************************
paralegal of ********************************

LAW OFFICE OF
********************************, LLC
*******************************************************;
********, ** 98004
Telephone **************
Facsimile **************

The preceding message (including any attachments) is covered by the Electronic Communication Privacy Act, 18 U.S.C. 2510-2521, is confidential, and may be protected by attorney-client or other legal privilege. If you believe you received it in error, please delete it and notify the sender. Thank you.
Initial Complaint
Date:06/27/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DOUBLE BILLING ISSUE We placed an order for a small package of bins then upgraded later to a larger package.It was agreed that the first package would be voided.However, they billed us for both packages.We have email documentation supporting our claim of "DOUBLE BILLING". Please read the following email response. ************************** <**************************************************>To:IRG Cc:NAS ******************** Team Fri, Jun 16 at 11:05 AM Rey,I am OOO on vacation but please credit the customer for the small package. They wanted more bins so the larger package was needed. They should not be billed for both of them. Only the $899 package. Please make the adjustment asap. Iron Mountain still billed us and we are having a difficult time being refunded.
Business Response
Date: 06/28/2023
Hi *******,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution.

Customer Answer
Date: 07/04/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

The double billing issue and not been resolved.

We need a refund to our credit card.

****
Business Response
Date: 07/05/2023
Hello *******,
We are sorry this has not been resolved just yet. We are still actively working to get your billing adjusted. Your representative will be in touch directly with any additional updates and we thank you for your continued patience.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Iron Mountain is NOT a BBB Accredited Business.