Reviews

This profile includes reviews for Iron Mountain's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Iron Mountain has 104 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Iron Mountain

  1 Federal St Boston, MA 02110-2012

• 

  Iron Mountain

  8825 Northbrook Crt Burnaby, BC V5J 5J1

• 

  Iron Mountain

  6085 Marshalee Dr STE 130 Elkridge, MD 21075-6023

• 

  Iron Mountain

  672 101 1865 Dilworth Dr Kelowna, BC V1Y 9T1

• 

  Iron Mountain (NL)

  45 Sagona Avenue Mount Pearl, NL A1N 4P9

  

Review Details

• Review fromLisa M

  Date: 08/05/2025

  1 star
  First I called to cancel my services with this company because they wanted to charge me to pay my invoices by check. This is their way of forcing customers to pay by ach. Then their customer service is absolutely horrible. I understand they are global but then you should probably have customer service **** for each country so when someone from ******* or ******* calls, they *** will understand what the customer is saying. I called last week to cancel my service and had removal picked up on 8/1. Today they sent the driver to service our bins. I called and had to ***eat myself at least 5 times that our contract had been cancelled and bins were picked up so there is nothing to service but the *** wanted to keep telling me when my next service was scheduled. I had also disputed my last 2 invoices because they were charging me for bins they did not service. *** was not able to update me on that dispute or transfer me to someone on that team that could. Told me someone from that team would call me back. I am still waiting.

• Review fromLori C

  Date: 07/31/2025

  1 star
  Absolutely unprofessional conduct and unsavory business practices, it's been a nightmare to end services. Iron Mountain contacted a deactivated user saying that we owed $3K in arrears, and this was absolute lies. Also, when we finally got our consoles picked up, and cancelled our account, they were still attempting to charge us for shred services and additional fees for "driver unable to enter". Each time you call to ask for an update on an issue you reported, they start a NEW service request and it'll take months to resolve simple things. DO NOT USE Iron Mountain!

• Review fromNancy B

  Date: 07/11/2025

  1 star
  **************** is horrible. Duplicate orders being created by Iron Mountain. **************** is not here in the ** and staff only knows how to handle issues that are scripted to them. This company has no sales representatives here in the ** to assist existing customers. We've been with this company for many years and it's getting worse every time a call needs to be placed to schedule shred, destroy files, etc.

• Review fromCat V

  Date: 07/09/2025

  1 star
  First order no issues received bins promptly. Placed a second order was given a delivery date of July 2, it is now July 9 and I still have not received my order, despite several phone calls, no one could tell me why it keeps being rescheduled and not notifying me that it has been rescheduled.

• Review fromMichael M

  Date: 06/03/2025

  1 star
  I think I think iron Mountain leadership has no backbone and do not stand up for their employees

• Review fromAlex G

  Date: 05/21/2025

  1 star
  Terrible company to work with. For a company whose whole purpose is to store and organize documents, they don't seem to have anything in order in their own offices. They are constantly mixing up storage and services between the two departments in our office, not cancelling services even after confirmation, and inventing shredding bins to charge us for. They even invented a third department to start billing at one point. We've had a representative meet us in-office so we could tell them to clean up their act, but nothing seems to change. I'm sure they know how difficult it is to move large storage holdings to a new company, so there is almost no incentive for them to provide quality service once you start using them for storage. I can't wait for our business to transition into paperless filing so we can be done with them altogether.The ONLY good thing about the company are the actual on-the-ground staff, so I'll say that's who this one star is for. Iron Mountain as a company deserves 0.AVOID AVOID AVOID

  Iron Mountain

  Date: 05/28/2025

  Hello-

  
  Thank you for bringing this matter to our attention.  We apologize for the poor experience youve had, as it does not encompass what we intend for our customers.  We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.

  
  Sincerely,

  
  Customer Advocacy
  **********************

• Review fromElizabeth G

  Date: 05/20/2025

  1 star
  some of the employees who visit our office from ********************** are consistently rude and unprofessional. they come by once a month, and each time they have an unpleasant attitude, acting like we're bothering them just by interacting with ******* our most recent visit, the employee complained and it was visibly irritated, claiming that we always have more paper than usual which is simply not true. some times its a different person, and he never complains.when we dispose the paper it naturally falls in a random way that might make it seem like theres more then usually is, but its a normal volume every time.their customer service need serious improvement

  Iron Mountain

  Date: 05/28/2025

  Hello-

  
  Thank you for bringing this matter to our attention.  We apologize for the poor experience youve had, as it does not encompass what we intend for our customers.  We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.

  
  Sincerely,

  
  Customer Advocacy
  **********************

• Review fromToni L

  Date: 05/06/2025

  1 star
  I am only leaving 1 star because I cannot leave zero, which they deserve. Iron Mountain is the third party vendor for ************, so we contracted through ************ for a one time shredding service. The order was placed April 11 and we were told we'd receive a call from Iron Mountain to schedule our service within 3 business days. Here we are nearly a month later, and every time I call, Iron Mountain has no record of our order. When I call Office Depot I am told the order has been accelerated three times to Iron Mountain and that "*****" will be contacting me the same day to set up the service. Still, no call. We have 20+ bankers boxes filled with paper sitting in the middle of our shop, waiting on Iron Mountain to follow through with their job. Finally, today, after getting the run around again, I cancelled the service. I will NEVER do business with Iron Mountain and absolutely agree that the customer service is located in a different country and there is very much a language barrier there. ************ needs to reexamine who they contract their services to b/c Iron Mountain is a horrible company and I cannot believe they've actually been around as long as they have, if this is the quality of service they provide.

  Iron Mountain

  Date: 05/19/2025

  Hi ****,

  Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.

   

  Thank you

  
  

• Review fromChris R

  Date: 04/21/2025

  1 star
  This used to be a great company used them for decades. Now its one of my top 5 worst vendors. Nothing is on time, no one communicates with you. The call centers are all overseas and so good luck getting someone who will actually listen and not parrot some canned answers. Service was done over a month ago and just getting some random invoice for part of the service and no one can answer any questions, they have no idea if they picked up to containers or when I am going to see a final bill. Not worth any money saved in the time lost waiting for a person to work with.

  Iron Mountain

  Date: 04/24/2025

  Hello-

  
  Thank you for bringing this matter to our attention.  We apologize for the poor experience youve had, as it does not encompass what we intend for our customers.  We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.

  
  Sincerely,

  
  Customer Advocacy
  **********************

• Review fromBilly B

  Date: 03/27/2025

  1 star
  Had to work for this company but I caught a flat on the highway and when I got there at 9:00 start time was 8am it was no compassion at all I was told ok we expected you at 8 basically who cares about your safety and well being I was excused for the job but was later on blocked from the app after I had another job lined up but its ok but if a job isnt about safety what the heck is it for I see a lot of negative reviews about this company I may have dodged a bullet

  Iron Mountain

  Date: 04/08/2025

  Thank you for bringing this matter to our attention.  We apologize for the poor experience youve had.

  
  Sincerely,

  
  Customer Advocacy
  **********************