Data Processing Services
Iron MountainHeadquarters
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Reviews
This profile includes reviews for Iron Mountain's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 66 Customer Reviews
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Review fromChris R
Date: 04/21/2025
1 starChris R
Date: 04/21/2025
This used to be a great company used them for decades. Now its one of my top 5 worst vendors. Nothing is on time, no one communicates with you. The call centers are all overseas and so good luck getting someone who will actually listen and not parrot some canned answers. Service was done over a month ago and just getting some random invoice for part of the service and no one can answer any questions, they have no idea if they picked up to containers or when I am going to see a final bill. Not worth any money saved in the time lost waiting for a person to work with.Iron Mountain
Date: 04/24/2025
Hello-
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.
Sincerely,
Customer Advocacy
**********************Review fromBilly B
Date: 03/27/2025
1 starBilly B
Date: 03/27/2025
Had to work for this company but I caught a flat on the highway and when I got there at 9:00 start time was 8am it was no compassion at all I was told ok we expected you at 8 basically who cares about your safety and well being I was excused for the job but was later on blocked from the app after I had another job lined up but its ok but if a job isnt about safety what the heck is it for I see a lot of negative reviews about this company I may have dodged a bulletIron Mountain
Date: 04/08/2025
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had.
Sincerely,
Customer Advocacy
**********************Review fromMegan H
Date: 03/18/2025
1 starMegan H
Date: 03/18/2025
To Whom It May Concern:I received invoice KDPT300 on 3/13/2025 in the amount of $83.40.This is concerning to me as our account was closed out and confirmed by your company on 2/5/2025.I began this cancellation process with your company on 12/20/2024. I called in and spoke to several members on your team. I must add that no one I was in touch with spoke English as their first language, and so a language barrier was present during all phone calls. I also must add that one of the associates hung up on me and I had to call back and start the process over and wait on hold for longer than what was truly needed.Since trying to cancel this account, I have had nothing but the run around and the process was far from smooth. At one point I was told that I was not the authorized user to cancel any accounts, which was confusing as the bill is addressed with my name on it.I do have all emails from my correspondences with your company and can forward them at your request.---We were charged for the removal of the bin at location 2531, invoice KBXS278, when it is still sitting in our building. When we called and inquired about this, we were told that our account was closed out and that we would need to reactivate the account and be charged another removal fee to have the bin taken from our location. This bin is useless to us as there is no key to remove the shred that is currently sitting in it. At this point, I am ready to be done with your company. We are being charged for services that are not being provided.I need to be ensured that locations 4085, 1869, 2530, and 2531 will NOT receive another bill and that the cancellations have all been completed on these accounts. If any payment has been collected in error since the cancellation, I request a full refund to our bank.We will not be paying anything further for services that we are not receiving and will be considering cancelling ALL services with our other locations if this cannot be resolved.Iron Mountain
Date: 04/02/2025
Hi *****,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Customer Advocacy Team
Review fromJane D
Date: 01/30/2025
1 starJane D
Date: 01/30/2025
Awful company to work with, would never recommend. They failed consistently to provide my team and I with accurate information, and constantly charged us "mystery fees" throughout our contract. When asked what these fees were, I was given the most vague response and told that I could not get refunded. Awful, just awful customer service. Such a scam.Iron Mountain
Date: 02/04/2025
Hi,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review fromKay S
Date: 12/20/2024
1 starKay S
Date: 12/20/2024
do not use this company - nightmare doesnt begin to describe it... the dropped off more bins than we needed, completely filling our lobby and making it impassable... they then refused to pick them up for 6 weeks... and charged us for their mistake.Iron Mountain
Date: 12/27/2024
Hi ***,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.
Customer Advocate CenterReview fromJohn P
Date: 12/06/2024
1 starJohn P
Date: 12/06/2024
an absolute nightmare, We have been trying to have their bins removed from our property since September of this year,, Keep saying invoice has to be paid,, Invoices paid and then ask when coming to pick up bins.. Oh you have outstanding invoice that was not paid.. again and again and two more months go by.. **** representatives are polite but annoying because they have no authority to complete the solution,, and another month and another month.. Iron Mountain has been asked to remove their bins from our property. Hire someone locally not this monster company less than one star , would not rate at allIron Mountain
Date: 12/10/2024
Hello-
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as providing an updated response through this complaint.
Sincerely,
Customer Advocacy
**********************Review fromDana P
Date: 11/09/2024
1 starDana P
Date: 11/09/2024
I agree wholeheartedly with the last review. They are terrible! I wanted to have an outside shred company come pick up my old files to shred them. Iron Mountain gave me the wrong address for the physical location of the boxes. So, the ************* charged me a trip fee (rightfully so). I have trying to get Iron Mountain to issue a credit to my account for the amount of this expense since it was their fault. It has been a full month and I have yet to have a conversation with someone that can actually do anything. I have been told 5 times that I would get a call back today. I have yet to receive that call.I am also finding out that removing boxes from their facility is costly and a nightmare.Stay away!Iron Mountain
Date: 11/13/2024
Hi ****,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review fromScott C
Date: 11/06/2024
2 starsVery sub-par customer service. It took multiple tries to make adjustments to my service. Some of the customer support staff would either stop responding or just not follow up with the actions they stated in a phone call or email. If you need shredding etc, they can do it, but account management/ billing is a nightmare of mistakes.Review frompeter m
Date: 11/04/2024
1 starpeter m
Date: 11/04/2024
If a 0 star rating was available, Iron Mountain would certainly deserve it. This company is the absolute worst. After using their services for over 20 years and being subjected to their constantly increasing costs I decided I would close my account. Well, after countless hours of finally trying to speak to someone I was told that it would cost over $21,000 just to close my account. I was also told that if I actually went to the storage facility myself, took the boxes away myself and paid for all of the associated costs with that myself, they said they would only charge me a little over $20,500 to close my account, and sent me invoices to that effect. When I tried to speak to someone about this I was transferred from place to place, put on hold, not given any phone numbers for a human being to speak to and was eventually transferred to their "negotiating team" in *****. Since then I found out that they have done this to many other folks in my field of work. DO NOT USE THIS COMPANY. Iron Mountain is the worst.Iron Mountain
Date: 11/07/2024
Hi *****,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.Review fromAndrew T
Date: 11/04/2024
1 starAndrew T
Date: 11/04/2024
I have had 1 simple issue: My order was never fulfilled. My request: Send a box and fulfill my order!This has started an insane goose ***** of giving my bank statements, giving my email address, giving an account number which seems to be something different from the 10 different numbers I have, the list goes on! I think there are 5 different tickets for my 1 issue. I have no clue how there are so many tickets. Each person is acting as the primary contact for my concern. I told them to GET ON ONE PAGE! Everyone is requesting different things, new things, old things, like come on... someone send a fricken box! Some how I even had a refund request ticket open?? No one knows what is going on over there. I suggest doing business somewhere else. This is insane!Iron Mountain
Date: 11/06/2024
Hi ******,
Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint.
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