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Business Profile

Data Processing Services

Iron Mountain

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Reviews

This profile includes reviews for Iron Mountain's headquarters and its corporate-owned locations. To view all corporate locations, see

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Iron Mountain has 104 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 64 Customer Reviews

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    Review Details

    • Kelley T

      Date: 08/03/2022

      Kelley T

      Date: 08/03/2022

      This is actually a Zero Star rating. I am a very dissatisfied customer. The original contract price for shredding for our business has doubled in less than two years. The competition's price is less than the original contract price 2 years ago. Iron Mountain gouges their customers and make it impossible to end the service. It is virtually impossible to speak to anyone in customer service. My emails are responded to with form-letter responses that do not address my email. They have now removed the bins and I have paid the invoices for the months the shredding services were provided but they are continuing to invoice me. I have emailed and called to find out why we are receiving additional invoices but I cannot reach anyone to get this resolved. I have also asked them to email the invoices to me but they have not done that.

      Iron Mountain

      Date: 08/04/2022

      Hi ******,Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as provide an updated response through this complaint

      Iron Mountain

      Date: 08/05/2022

      Hi ******,Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for all of our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss resolution, as well as provide an updated response to this complaint. Sincerely,Iron Mountain

    • Alyson D

      Date: 07/29/2022

      Alyson D

      Date: 07/29/2022

      I wouldn't even give them a star. I've been "working" with their customer service team on 4+ months now to get a date to physically view our inventory and still can not lock in a date. Extremely poor customer service, no attention to detail, no follow-up....they are the absolute worst. I can't wait for this project to end so I never have to use them again. I'd prefer to keep my items in my garage over them.

      Iron Mountain

      Date: 08/01/2022

      Hi Alyson,Thank you for bringing this matter to our attention. We apologize for your poor experience, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will get in touch with you directly to discuss a resolution and provide an updated response to this complaint.

    • Lisa M.

      Date: 07/27/2022

      Lisa M.

      Date: 07/27/2022

      Ok so I have dealt with many record storage companies and there are always some issues but this place beats all they wont give you an eta until the day of often minutes before. The delivery guys are lazy and complain and get aggravated when they have to lift a heavy box that I lifted hundreds of and Im a 54 year old short woman they send the wrong labels run extremely late t then refuse to take the boxes because they have the wrong labels on them . Do not sign an agreement with this company cityside is much better docusafe is much better and both more reliable

      Iron Mountain

      Date: 07/28/2022

      Hi ****,Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response to this complaint.

    • David B

      Date: 07/11/2022

      David B

      Date: 07/11/2022

      I have worked with Iron Mountain for a long time, and after years of service when I moved my business location the relationship fell apart. They were sending my **** to the wrong place, not servicing my shredding, and continuing to **** me. After I thought we had it all worked out they continued to not service the work, in the end I still needed another company and now I paid two companies to do the work of one. I WOULD HIRE ANYONE ELSE. THIS COMPANY LEAVES ME ON HOLD WAITING FOR A MANAGER FOR NEARLY 2 HOURS, AFTER 3 WEEKS OF TRYING TO GET THEM TO DO THEIR JOB I FINALLY HAD TO REVERSE MY CREDIT CARD CHARGES AND *** THEM. I would suggest using anyone else if you ever need customer service they will not be there for you.

      Iron Mountain

      Date: 07/12/2022

      Hi *****,Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for all of our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as provide an updated response through this complaint.

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